I booked a tour for the incorrect day and would like a refund. The website states that...

GetHuman717447's customer service issue with TripAdvisor from May 2018

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The issue in GetHuman717447's own words
I booked a tour for the incorrect day and would like a refund. The website states that I would be refunded if I cancelled within ** hours but when I cancelled the booking I was not refunded. The confirmation number was **********
GetHuman717447 did not yet indicate what TripAdvisor should do to make this right.
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TripAdvisor

Customer service issue
Reported by GetHuman717447
May 25th, 2018 - 5 mons ago
I have an issue with TripAdvisor too
Fixed
Seen by 5 customers so far
Similar issue to 584 others
0 customers following this
Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
Timeline
GetHuman717447 started working on this issue
May 25th 1:36pm
GetHuman717447 indicated the issue is not fixed yet.
May 25th 2:37pm
GetHuman717447 indicated the issue is not fixed yet.
May 25th 2:39pm
GetHuman717447 indicated the issue is not fixed yet.
May 25th 2:39pm