I was looking at booking a stay with yourselves for a funeral we are attending, I saved...

GetHuman-kirstyj's customer service issue with Travelodge (UK) from June 2018

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I was looking at booking a stay with yourselves for a funeral we are attending, I saved one in my basked. The next day I realised I was looking at the wrong date so found a different one, with yourselves again. I then proceeded to pay and once it had done that I realised it had booked the wrong one. I called ***** *** ***** straight away and explained it to a lady I spoke to. She then said that as it was a saver one it wasn’t refundable but as I was still booking with yourselves for a different night then you would be able to sort it for me and the money could be refunded, I’m just wondering if this could all be sorted please?
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Travelodge (UK)

Customer service issue
Reported by GetHuman-kirstyj
Jun 28th, 2018 - a yr ago
I have an issue with Travelodge (UK) too
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-kirstyj started working on this issue
Jun 28th, 2018 9:45am
GetHuman-kirstyj indicated the issue is not fixed yet.
Jun 28th, 2018 9:46am