Same number, new phone carrier - TrapCall not working

GetHuman728495's customer service issue with TrapCall from May 2018

Help with my TrapCall issue
The issue in GetHuman728495's own words
Use trap call without signing up for a duplicate service ... Since I cannot find a telephone number for assistance, I am writing through this medium. **I received a new phone service but have the same number. I am no longer receiving trapcall information. Can someone help me please???
*) I can find NO ONE to assist me**) System is not performing on phone**) Don't know how to repair problem that I am paying for**) Distressed
I need a contact who will respond to me needs or I need to cancel service ASAP.
I'm been a loyal customer for over a year now, I am surprised that there is no phone contact for verbal assistance. I am paying for a system that I cannot use, this is very distressing.
I have checked all other avenues but cannot figure out what seems to be the problem.**Terry McDonald*
How GetHuman728495 fixed the problem
It is a terrible thing to not have support when things go wrong. I changed my carrier service. Please note that Boost is not a supported carrier for TrapCall. Switcing frm AT&T to Boost create a nonfunctining TrapCall on my phone. I followed all the directions and got an "error". After a * days without success, I tried to deactivate my account and got an "error". I was going to do a stop payment when I realized that a phone number was on my online billing statement. I called the number and the person told me, "Sorry, Boost does not work with TrapCall." He removed my account AND removed my subscription (two things).
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Customer service issue
Reported by GetHuman728495
May 29th, 2018 - 3 years ago
GetHuman728495 shared how to fix
Seen by 14 customers so far
Similar issue to 67 others
0 customers following this
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GetHuman728495 started working on this issue
May 29th, 2018 6:44pm
GetHuman728495 indicated the issue is not fixed yet.
May 29th, 2018 8:07pm
GetHuman728495 confirmed the issue is fixed. Hooray!
May 30th, 2018 7:53pm
GetHuman728495 confirmed the issue is fixed. Hooray!
Jun 1st, 2018 9:25pm

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