*. Ameritrade fraud dept called to say someone had hacked into my account there as wel...

GetHuman-fred_lor's customer service issue with TransUnion from July 2019

Help with my TransUnion issue
The issue in GetHuman-fred_lor's own words
*. Ameritrade fraud dept called to say someone had hacked into my account there as well as my email**. just now I received a text from verizon that someone had changed my pin number and forwarded my calls to a third party

GetHuman-fred_lor did not yet indicate what TransUnion should do to make this right.

How GetHuman-fred_lor fixed the problem
I went to their website and was able to do it online, since you never called me as you said you would. it kept saying you would call in * minutes but you never did. so I would advise anyone to go to the website and not use your services. I was trying to institute both a credit freeze and a fraud alert. I learned from Equifax that if you institute a fraud alert at one of the * credit agencies it will automatically go to the other two. But the credit freeze you must do at each one. So two of the three I was able to do online. Equifax I had to call and it was laborious. She kept me on the phone about ** minutes asking question after question and kept putting me on hold. And she was hard to understand because not a native english speaker so I would not start with them.
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Customer service issue
Reported by GetHuman-fred_lor
Jul 8th, 2019 - a year ago
GetHuman-fred_lor shared how to fix
Seen by 8 customers so far
Similar issue to 2223 others
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GetHuman-fred_lor started working on this issue
Jul 8th, 2019 8:28pm
GetHuman-fred_lor confirmed the issue is fixed. Hooray!
Jul 11th, 2019 9:35pm
GetHuman-fred_lor confirmed the issue is fixed. Hooray!
Jul 12th, 2019 1:43am