*. Ameritrade fraud dept called to say someone had hacked into my account there as wel...

GetHuman-fred_lor's customer service issue with TransUnion from July 2019

Help with my TransUnion issue
The issue in GetHuman-fred_lor's own words
*. Ameritrade fraud dept called to say someone had hacked into my account there as well as my email**. just now I received a text from verizon that someone had changed my pin number and forwarded my calls to a third party

GetHuman-fred_lor did not yet indicate what TransUnion should do to make this right.

How GetHuman-fred_lor fixed the problem
I went to their website and was able to do it online, since you never called me as you said you would. it kept saying you would call in * minutes but you never did. so I would advise anyone to go to the website and not use your services. I was trying to institute both a credit freeze and a fraud alert. I learned from Equifax that if you institute a fraud alert at one of the * credit agencies it will automatically go to the other two. But the credit freeze you must do at each one. So two of the three I was able to do online. Equifax I had to call and it was laborious. She kept me on the phone about ** minutes asking question after question and kept putting me on hold. And she was hard to understand because not a native english speaker so I would not start with them.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common TransUnion customer problems.
How Do I Recover My Username and Password with Transunion?How Do I Unfreeze My Credit with Transunion?How Do I Dispute a Transunion Credit Report?How Do I Cancel My Transunion Account?
Do you have a customer issue as well?
We can help you get TransUnion's attention and get better help faster. Tap below to get started.
Having TransUnion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-fred_lor
Jul 8th, 2019 - 2 years ago
GetHuman-fred_lor shared how to fix
Seen by 9 customers so far
Similar issue to 2223 others
0 customers following this
Items needed
Your name
Your birthday


GetHuman-fred_lor started working on this issue
Jul 8th, 2019 8:28pm
GetHuman-fred_lor confirmed the issue is fixed. Hooray!
Jul 11th, 2019 9:35pm
GetHuman-fred_lor confirmed the issue is fixed. Hooray!
Jul 12th, 2019 1:43am

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians