I AM HAVING TROUBLE GETTING A NEGATIVE SCHOOL LOAN(*) DELETED OFF MY FILE. I HAVE A LET...

GetHuman-marilerm's customer service issue with TransUnion from October 2018

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The issue in GetHuman-marilerm's own words
I AM HAVING TROUBLE GETTING A NEGATIVE SCHOOL LOAN(*) DELETED OFF MY FILE. I HAVE A LETTER STATING THAT THE BALANCE IS ZERO. ONE ACCOUNT SAYS IT WAS FILED IN BANKRUPTCY WHICH WAS NOT ALLOWED. I HAVE DISPUTED THIS MORE THAN ONCE. WHAT DO I DO?
GetHuman-marilerm did not yet indicate what TransUnion should do to make this right.
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How GetHuman-marilerm fixed the problem
I CALLED THE U S DEPT OF EDUCATION AND GAVE THEM MY INFO AND THEY FOUND MY ACCOUNT AND THEY FAXED ME A LETTER OF CLEARANCE STATING THAT MY ACCOUNT WAS PAID IN FULL AND I SENT IT TO ALL * CREDIT BUREAUS ASKING THEM TO REMOVE IMMEDIATELY. IT WAS SHOWING PAID BUT WAS ALSO SHOWING A RED NEGATIVE, AND THEY WOULD NOT CHANGE IT TO GOOD STANDING SO I JUST TOLD THEM TO DELETE IT COMPLETELY.
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TransUnion

Customer service issue
Reported by GetHuman-marilerm
Oct 18th, 2018 - a mon ago
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Fixed
GetHuman-marilerm shared how to fix
Seen by 7 customers so far
Similar issue to 923 others
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Timeline
GetHuman-marilerm started working on this issue
Oct 18th 12:33pm
GetHuman-marilerm indicated the issue is not fixed yet.
Oct 19th 12:48pm
GetHuman-marilerm confirmed the issue is fixed. Hooray!
Oct 19th 12:49pm