How Do I Recover My Username and Password with TransUnion?

Introduction

TransUnion can be a useful website for monitoring your credit score and keeping track of your credit report details. So if you are having difficulty logging in to your TransUnion account because of a missing password, a missing username, or both, you need to learn how to recover them. Fortunately, the company makes this pretty easy to do, giving you a couple of different ways to do it.

What You'll Need

If you don't receive the email from TransUnion with your passcode, check your Spam folder, in case it got sent there by mistake. If it still hasn't arrived after 10 minutes, resend the passcode request.If you have multiple TransUnion accounts, make sure you tell that to the TransUnion representative when you ask for help recovering access to this one.

Go to the TransUnion home page.

TransUnion home page

Click on the Login button in the navigation bar at the top of the page.

If you simply forgot your password or username, continue on with the next step. If you cannot remember either, and no longer have access to the email you have associated with your TransUnion account, skip to step 11.

Click on the "Log in help" link under the Log In button.

Select the "I forgot my password, username, or email" option.

Click on the Get Started button.

Enter the phone number or email address associated with your TransUnion account in the text field provided.

Enter the last four digits of your social security number.

Click on the Next button.

Check the email or phone you provided for a passcode from TransUnion.

Enter the passcode in the space provided.

Your username will be displayed and you will be given the opportunity to reset your password.

Click on the "Log in a different way" link under the password text field.

Enter your full social security number in the upper text field.

Enter your last name in the middle text field.

Enter your date of birth in MM/DD/YYYY format in the lower text field.

Click on the Continue button.

TransUnion will try to identify your account using the personal information you have provided.

Follow the prompts to verify your identity.

If TransUnion is able to locate your account, it will try to find a way to verify your identity. If you are able to verify it, the company will give you access to your account again. Be sure to make note of your log in information, and update your email and phone number on file, when you regain access.

Conclusion

If you need any assistance, call a TransUnion customer service agent. You can reach one from Monday through Friday from 8:00 am to 11:00 pm EST. The customer service center is closed on Saturday and Sunday.