I'd like to buy an Iphone * rose gold on tracfone website. when I go to add to cart it...

GetHuman-dbhall's customer service issue with Tracfone from November 2019

Help with my Tracfone issue
The issue in GetHuman-dbhall's own words
I'd like to buy an Iphone * rose gold on tracfone website. when I go to add to cart it gives * plans to choose from to go with the purchase of the phone. I do not want any of the * plans attached to the iphone purchase. I want the Classic *** days of service, **** text and **** talk for $$***.**. But, I cannot choose any other plan to go with my iphone purchase except the * that automatically pop up with this phone. What can I do?? I do NOT want the * plans offered with the phone!

GetHuman-dbhall did not yet indicate what Tracfone should do to make this right.

How GetHuman-dbhall fixed the problem
I was told to by customer service that I could buy an iphone * unlocked for TracFone (cdma) from a buyer like Amazon or Ebay and take to Walmart (BYOP,bring your own phone) and purchase the Plan for text*talk*data and service date length I wanted: which was for *** days of service with **** text **** talk and *.* GB data @ $***.**. I will find the phone I want on Ebay and take to Walmart and purchase plan and they will do the rest (activation). I am asking for a new phone *, so I will still have the Verizon plan (mthly) that my husband and I share, until I am sure this new phone will work well in our rural area in VA. Then my husband will get the same type smartphone I get and we will cancel our mthly plan with Verizon, which was $** for two flip phones. waaay too much for basic phones. we decided it was time to move up to smartphones, although we will not use the data (internet) but lightly. We each have an Apple PC at our home and are familiar with the browser and layout, so that is the reason we chose Iphones, plus the fact that they are very solid, reliable devices.
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Customer service issue
Reported by GetHuman-dbhall
Nov 24th, 2019 - 3 years ago
GetHuman-dbhall shared how to fix
Seen by 16 customers so far
Similar issue to 1312 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth


GetHuman-dbhall started working on this issue
Nov 24th, 2019 12:53am
GetHuman-dbhall confirmed the issue is fixed. Hooray!
Nov 24th, 2019 6:06am