I am trying to activate my tracfone number ***-***-**** on a replacement phone that tra...

GetHuman1390579's customer service issue with Tracfone from October 2018

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The issue in GetHuman1390579's own words
I am trying to activate my tracfone number ***-***-**** on a replacement phone that tracfone sent me. For some reason the robo rep keeps asking me the same question over and over after I say or enter the serial number or sim card number of the new phone into the system. Please help.
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Tracfone

Customer service issue
Reported by GetHuman1390579
Oct 22nd, 2018 - 2 mons ago
I have an issue with Tracfone too
Not resolved
Seen by 7 customers so far
Similar issue to 2509 others
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Timeline
GetHuman1390579 started working on this issue
Oct 22nd 3:30pm