How Do I Transfer My Tracfone Number to Another Phone or Provider?

Introduction

If you get your wireless phone service from Tracfone and have decided that it's time to get a new phone or service, you should learn how to transfer your number. There are two different procedures to follow, depending on whether you want to get a new phone and keep your Tracfone service or whether you want to move to a new wireless carrier.

What You'll Need

Before you can transfer your number to a new service provider, you first need to make sure your Tracfone bill is paid off in full.If you want to transfer your number to a new carrier, do not cancel your service with Tracfone first. If you do, your present number will no longer be available to transfer. Your Tracfone service should automatically be canceled after the transfer is made.Before you can transfer your current Tracfone phone number to a new carrier, you should contact your new carrier and ask if you can do this. Not every carrier will allow it.

Go to the Tracfone home page.

Tracfone home page

Click on the "My Account" link in the navigation bar near the top of the screen.

Enter your phone number, the email address linked to your Tracfone account, your phone's serial number, or your SIM number in the text field and click the "Continue" button to sign in to your Tracfone account.

If you want to transfer your phone number to a new service, skip to step 9.
To transfer your phone number to a new phone with Tracfone, proceed with the next step.

Click on the "Activate" link in the navigation bar near the top of the screen.

Click on the "Activate" button under the "New Phone" header.

Select the option to keep your old number with your new phone.

Enter your new phone's IMEI number in the space provided.

It should be found on the package or on something in the package.

Follow the prompts to finish activating your new phone with your old number.

Do not proceed with additional steps.

Copy your Tracfone account number for the next step.

Call a Tracfone customer service agent and ask for a transfer PIN.

Tracfone customer service
A transfer PIN is a security PIN used to prove that the transfer request is valid, and not just part of an identity theft scam.

Call your new wireless service provider and tell them that you want to transfer your phone to their service.

When asked, give them your billing address, your Tracfone account number, and the Tracfone transfer PIN you received in the last step.

Wait for the transfer to be completed.

After you initiate your transfer request, your new service provider will contact Tracfone and begin the process. The exact amount of time this takes can vary. It might be done in an hour or so, or it could take a day or three.

Conclusion

If you need any help, call a Tracfone customer service agent to get it. You can reach one from 8:00 am to 11:45 pm EST from Monday through Sunday.