I put time yesterday on a friend's phone, or so I thought, over the phone. All day she...
GetHuman1220713's customer service issue with Tracfone from September 2018
Help with my Tracfone issue
First: share to improve GetHuman1220713's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1220713's next move: talk to Tracfone when they open (we'll send a reminder).
Tracfone's call center is closed now. We will text or email GetHuman1220713 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1220713 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1220713 may need:
Account holder name, Serial number of phone, Phone number, Email address, Billing address, and Date of Birth
The issue in GetHuman1220713's own words
I put time yesterday on a friend's phone, or so I thought, over the phone. All day she kept turning the phone off then back on checking for minutes on it, to no avail. I kept calling *** ***-**** and they kept assuring me the time was on her phone but she was still unable to make calls. She is a single mom. The phone she had vanished a a friend's house. She has the TracFone I bought for her years ago, the one I thought I was putting minutes. Nothing got resolved overnight. Today she went and borrowed a phone at a friend's after she got home after *pm. She managed to talk with a live person and found out her phone number has been given away and the money I had put to put minutes are her phone has been put on someone else's phone. I want my money refunded back to my card and for my friend to be issue another phone number so I may put time on her phone. She lives in Arizona, I'm in California. Her serial * is: *** *** *** *** *** ***
GetHuman1220713 did not yet indicate what Tracfone should do to make this right.
I have an issue with Tracfone too
How GetHuman1220713 fixed the problem
We are waiting for GetHuman1220713 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.