I put time yesterday on a friend's phone, or so I thought, over the phone. All day she...

GetHuman1220713's customer service issue with Tracfone from September 2018

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The issue in GetHuman1220713's own words
I put time yesterday on a friend's phone, or so I thought, over the phone. All day she kept turning the phone off then back on checking for minutes on it, to no avail. I kept calling *** ***-**** and they kept assuring me the time was on her phone but she was still unable to make calls. She is a single mom. The phone she had vanished a a friend's house. She has the TracFone I bought for her years ago, the one I thought I was putting minutes. Nothing got resolved overnight. Today she went and borrowed a phone at a friend's after she got home after *pm. She managed to talk with a live person and found out her phone number has been given away and the money I had put to put minutes are her phone has been put on someone else's phone. I want my money refunded back to my card and for my friend to be issue another phone number so I may put time on her phone. She lives in Arizona, I'm in California. Her serial * is: *** *** *** *** *** ***
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Tracfone

Customer service issue
Reported by GetHuman1220713
Sep 28th, 2018 - 2 mons ago
I have an issue with Tracfone too
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Seen by 2 customers so far
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GetHuman1220713 started working on this issue
Sep 28th 12:56am