TracFone Wireless Customer Service Issues

My Galaxy Sky suddenly has no service. The phone minutes are depleted, I still have data and texts left. The message I received is "Invalid SIM card network locked SIM card inserted," which is unusual because it has been working fine. It has been in a protective cover since shortly after I got it. I have followed all the steps suggested by Google such as removing and reinserting the SIM card multiple times. Unfortunately, none of the troubleshooting methods like holding the power and volume keys simultaneously have helped. My phone is only a few months old. I am able to use Wi-Fi, but sending or receiving texts is impossible, even from Tracfone. I have tried twice to get a call back code but received no response. I will try to resolve this issue when I return home from Walmart. I need to retrieve my serial number.

I refilled my minutes on 6/9/18 with the triple minutes promotion and used the $15.00 off coupon code [redacted]. The balance was initially over $94, but it changed after entering my credit card information. I kindly ask for the corrected payment amount and the addition of the owed rollover minutes, which is close to 11,[redacted] minutes. Thank you, Jennie Lohde. I called three times today and each time the call was disconnected. I left my number for a callback within 9-14 minutes. I later spoke with a representative in Honduras who took my information but then had to transfer me. Unfortunately, the call got disconnected again without resolving the issue. I suspect there might be system issues causing these disruptions.

Thank you for choosing to add airtime with us. Here are the details of your recent transaction: Phone Number: [redacted] New Service End Date: 09/11/[redacted] Minutes: [redacted] Service Days: 90 After starting Tracfone service on 6/11 and receiving confirmation on 6/14, I am unable to make calls. I purchased the phone new from Fry's in Industry, CA.

I have been attempting to obtain a comprehensive list of my phone calls, texts, and data usage on my account since early February. Despite sending two faxes as instructed by your procedures and making multiple phone calls, I have yet to receive the necessary information. This data is urgently needed for verifying medical reimbursement records. Below is a copy of the last fax sent on May 28, [redacted]: Tracfone Wireless Inc. Subpoena Compliance Attention Executive Resolution Dept. P.O. Box [redacted] Hialeah, FL [redacted] To Whom It May Concern, I am formally requesting a detailed copy of my call/text/data log from the inception of my account to the current date. Eric L. Dicus [redacted] Wilson Road, NW Atlanta, GA [redacted] Phone: [redacted] Serial Number (ESN or IMEI): [redacted] SafeLink Enrollment ID: [redacted]31 Please treat this letter as a sworn statement, confirming under penalty of perjury that I am the rightful owner of the telephone number in question and am requesting copies of my call detail records. Sincerely, Eric L. Dicus

Having a working phone is crucial for my upcoming solo trip, and I am grateful for any help. I own a Moto e4, purchased unlocked and used with a T-Mobile SIM card on the BYOP plan. Recently, the signal suddenly disappeared even in places where it had been fine before, which led me to suspect an issue with the SIM card. This might have been caused by accidentally leaving the phone in a vehicle during a beach visit. Although I switched to an AT&T SIM card and followed the activation steps online, my phone now displays "Emergency Calls Only" and lacks full functionality despite showing some signal bars. I am unsure if the service will activate eventually or if a new SIM card is necessary. Any advice on how to resolve this issue promptly would be greatly appreciated.

I recently purchased minutes and service days for my Tracfone that had run out of both. Despite spending countless hours with tech support over the past week, these purchased minutes and service days have yet to be applied to my phone. While I can send and receive texts without alerts, I am unable to make or receive phone calls. After being informed that a new SIM card or phone would be sent by Jade from tech support, we got disconnected before I could provide my mailing address. Unfortunately, getting back in touch has been challenging due to complex procedures and faulty website links. I'm reaching out here as a final attempt for assistance before resorting to extreme measures. Richard D. [redacted]. Serial# [redacted][redacted], Sim# [redacted][redacted]. Email: [redacted] Address: [redacted] Woodmont Drive, Greeneville, TN [redacted].

Since Saturday, June 30, I have been a customer, initially with sufficient minutes and an additional purchase. However, when I received a new SIM for BYOP, issues arose. I've been without a phone for 5 days, and the customer service has been unhelpful and failed to offer any compensation. Throughout the process, I was assigned two new phone numbers and given misinformation about my Safelink needing recertification when it did not. Despite multiple ticket numbers, lengthy and unproductive phone calls, my phone only started working today. To my surprise, my phone now shows all my service time used up when it hasn't even been functional since my service was replenished on July 1st. The lack of communication and resolution from the company has been frustrating and disappointing.

I reported my Nokia cell phone lost on either Monday, July 2 or Tuesday, July 3. I had a conversation with a representative who suspended my Tracfone account and assured me that the service could be restored when I purchased a new phone. I still had almost two years remaining on my Tracfone account. The phone number linked to the account is [redacted] under the name Jean C. Hughes. I recently bought a new phone, thinking it was a simple flip phone, but the packaging indicates it's a "Smart Phone," specifically the ZTE Z232TL model with 4GLTE capabilities. I prefer a basic phone without smart features. I purchased the phone at Rite-Aid for $20 and assumed it wasn't a smart phone. I have upcoming travel plans for the next ten days and hope to resolve this situation promptly to avoid disruptions in my cell phone service.

When I try to make a call or send a text, my phone tells me the SIM is turned off and asks if I want to disable airplane mode, even though airplane mode is not activated. When I select okay to turn off airplane mode, which is not on, it says the operation is canceled. I can still use Messenger but can't grasp the issue. I'm unable to receive calls, and the upper left corner shows "no service." Could this be a problem with my SIM card or is my ALCATEL One Touch phone malfunctioning?

My phone is completely dead and won't even power on. I am currently unable to move from my bed. Can a replacement phone be sent to me? The current one was provided to me previously, and I have been receiving [redacted] free minutes monthly. I've had the phone for quite some time. Is it possible to keep my current number so that my minutes are still renewed each month? This phone was obtained for me through the Medicaid program in Tennessee by my care coordinator. Could I also retrieve the remaining minutes I had on the old phone before it stopped working? If needed, you can contact me through my wife's phone at [redacted].

I have been with Tracfone for around 15 years, typically paying for a full year in advance. On May 31, [redacted], I tried to renew for another year online. I completed the form and used my Paypal card, but it didn't seem to go through. After multiple attempts, it finally processed the payment. However, I later discovered that I was charged three times for $[redacted].99 each. I contacted Tracfone, and they advised me to reach out to my bank. Subsequently, Paypal informed me that two of the charges are under dispute. Despite this, I received another bill with the charges still applied. I am hopeful that Tracfone can reimburse the two erroneous payments totaling $[redacted].98, as they received the extra funds. At 86 years old with health issues, I may not need a phone for the coming years. Thank you, John D. Wheeler.

I purchased a new Tracfone LG L442G 4G in January and activated it with a [redacted]-minute auto-refill plan every 90 days for $17.99. The phone should give me [redacted] minutes due to the x2 air minutes feature, but I have not been receiving the double minutes upon refill. Each time I have to contact customer service to rectify this and despite assurances that it will be fixed, the issue persists. Today, on my auto-refill day, I was charged for the [redacted]-minute plan once again. After attempting to contact customer support with no callback after 5 hours, I tried to initiate a live chat on the website, but the option was unavailable. Requiring me to consistently reach out to customer service to receive the minutes I paid for is unacceptable. I am requesting that my missing x2 minutes from today's refill be added to my account. If this issue persists in the next 90-day refill, I will report Tracfone for online fraud to the relevant agencies.

Tracfone recently replaced our flip phone under warranty with a TFZEZ836BG2R5, which seems to have issues from previous use. We received a flip phone on 7-31, but when we tried to activate it, we were informed that our accumulated 3,[redacted] minutes would not transfer. We specifically requested a flip phone replacement, not the TFZEZ836BG2R5, and our minutes were moved to that phone. As seniors in our 80's, the current phone is too complex for us. Now that we have the new flip phone, we want our 3,[redacted] minutes to be transferred. Will Tracfone honor their commitment to customer satisfaction? We never wanted the iPhone we received, so we shouldn't lose our accumulated minutes. We have been loyal customers for years without any issues. Your assistance in resolving this matter and retaining us as customers is greatly appreciated. Thank you, B and B Hays.

I was informed by a staff member that my rollover minutes could be transferred to another number, but now they claim they cannot honor that promise. I am facing the loss of almost [redacted] minutes. I have proof of this conversation and they acknowledged it was noted on my account by the previous service provider. This situation reflects poorly on your company. I spent more than ninety minutes on the phone being passed from one department to another. I am deeply disappointed and frustrated with your company’s failure to uphold its employees' commitments. They declined to provide me with a contact number for the corporate office quality control department. They only offered a mailing address in Miami. I would appreciate a call to discuss the troubling ordeal further. Thank you, Julie D.

I am seeking a refund for a Straight Talk bring your own phone kit. I understand that Tracfone oversees Straight Talk, and I am having trouble resolving my issue with them. I switched my phone from Verizon to Straight Talk, but for the past month and a half, it has not worked despite over 20 hours spent on the phone with Straight Talk trying to fix it to no avail. Today, when I requested a refund, I was directed to Walmart. However, Walmart cannot refund me as the service pin number has been used. Both companies are declining to reimburse me for a non-functional service, which is frustrating. I simply want my $50 refunded so I can switch to a different provider and obtain a new number since Straight Talk seems to have misplaced my original one, as Verizon is no longer involved.

I need assistance transferring my number from Tracfone to a new carrier as my husband is adding me to his service plan. I have an iPhone as a gift and want to keep my current number. I was advised to get permission from Tracfone before activating my new phone. Can you confirm this process for me? Last week, I discussed transferring my minutes and days to another Tracfone within my family with a customer service representative. When and how can I complete this transfer? I would appreciate speaking to a customer service representative today. How can I schedule a callback to my landline at [redacted]? I'm looking forward to your guidance. Thank you, Sandra

I have an LG flip phone and attempted to transfer my number and minutes to a new LG flip phone with Tracfone. Despite their efforts, the new phone couldn't make or receive calls, while my old phone continued to work fine. After multiple attempts and days of troubleshooting, the new phone finally received the number and minutes, but still couldn't make calls. Now, I am unable to add minutes to my old phone as the Tracfone system doesn't recognize it, only acknowledging the non-functional new phone. I've spent hours on the phone with tech support to no avail, and I am still stuck without minutes on a working phone. As a loyal Tracfone customer for 18 years, I hope this issue can be resolved promptly. - T. Engstrom

Subject: Inquiry Regarding Tracfone Service Extension Policy Dear Mr. Steve Ritter, CEO of Tracfone, I have been a dedicated customer of Tracfone for more than a decade and have always been pleased with the service I receive. However, I have noticed that I am unable to purchase minutes without extending my service end date, a query that previous interactions with customer service have not satisfactorily resolved. My current service end date is October 9, [redacted], and in light of the decreasing costs of smartphone services, I am questioning the necessity of extending my service end date with additional fees. This has prompted me and several friends to assess if Tracfone remains economical for us. I kindly request a response from a member of the executive team to address these concerns, as it will greatly influence our decisions regarding the continuation of our services with Tracfone. Thank you for your attention to this matter. Respectfully, Simon F.

I am having trouble connecting Youmail to my Tracfone to block unwanted calls. I recently found out that my Tracfone requires an app to activate this service, but my cellphone doesn't support apps, texts, or internet. Now, I need a supervisor to manually turn off call forwarding and revert to Tracfone's voicemail. Unfortunately, after dealing with five customer service representatives, one of whom claimed to be a supervisor, I have wasted 20 minutes of my prepaid airtime following their advice. The call got disconnected twice when they tried to transfer me to someone who could help. I spent 3 hours on the phone with Tracfone last night and 2 hours today without resolution. I urgently need to speak with a supervisor but haven't been able to get through to one. Please contact me at work at [redacted].

I tried to check my account balance using autofill but couldn't due to the difficulties with the phone system. I received a notice that my service might stop on August 17. I attempted to reach a representative without success and ended up purchasing an additional plan to prevent any service interruptions. However, I only need one plan, so I would like to confirm if my original plan is still active starting tomorrow, August 17. If the first plan is ongoing, please cancel the second one. My contact number is [redacted], but I prefer to be reached on my landline [redacted] as I am still learning to use my new smartphone. Thank you. MARILYN V. KING