TracFone Wireless Customer Service Issues

Hello, I have a Tracfone with the number [redacted] and an active "Service Protection Plan." Despite customer service confirming my plan is active, I receive numerous messages indicating my service is in danger of disconnection. When I inquired about stopping these messages, I was told they couldn't prevent them. Being deaf makes it challenging to communicate over the phone, but I rely on my phone for emergencies. Could someone from technical support please disable these misleading messages? Thank you.

I recently received a replacement phone in a box with no instructions. Customer service advised me to return my current phone before getting a new one, leaving me without a phone. They suggested buying another phone and transferring my data, which doesn't seem logical. I've been a satisfied Track Phone customer for years and recommended it to others. The language barrier is also challenging for me. I'm unsure what to do as I can't afford to be phoneless for an extended period. Any advice on how to proceed would be greatly appreciated. Thank you.

I have been a loyal Tracfone customer for 7 years, always maintaining the same number despite upgrading phones and transferring coverage. However, I recently lost my phone in a fire. When trying to recover my number and time with customer service, I was informed that my zip code doesn't match and I don't know the PIN. I have never set up a PIN, and my zip code has remained the same for 30 years. Despite providing information from the original red card and previous phone transfers, I am unable to regain access to my number. I now have a new Tracfone with a different number, but I need my original number for important contacts. Your assistance in resolving this issue would be greatly appreciated.

My phone had faulty charging pins back in January. I returned it, waited for a replacement, but nothing arrived until April, causing service interruption. Despite numerous calls and being sent between Lifeline, Safelink, and Tracfone, I am phoneless. The warranty is now expired, and I am frustrated and want a working Tracfone because I am not at fault for a production error. I believe my contract should be honored, even for an Obama free phone, and my service should start once the issue is resolved. I feel let down by the lack of business ethics. Please contact me at [redacted] or [redacted] Crest Drive, Agoura Hills, California. I even followed your manager's advice, spent money on a Cricket phone, and SIM card that didn't work due to being locked. I'm out of money and still waiting for my Tracfone. Please, someone with the power and integrity to rectify this mistake, send me a working phone tomorrow at [redacted] or refund my costs. Thank you, Charmaine Severe.

I needed to return my phone for a replacement, but the company couldn't transfer my 51,[redacted] minutes, 10,[redacted] data, and 18.64 GB because of the high amounts. My service was valid until 9-[redacted] with this company since [redacted]. Even though I had records, they claimed the data wasn't there. I spoke to Janice, who eventually credited me with [redacted] minutes due to the account error caused during the phone exchange. The main office in Florida helped resolve a similar issue in April, which took three days. Leonardo provided a case number ([redacted]) before I sent the phone back on the 13th and verified the data amounts. I have spoken to Marie, Leonardo, Melody, Yevette, Mary, and Jeff regarding this matter. Now my account has been reset, and I need assistance to restore my data. Thank you, Marie Ford.

Hello, I reached out to you all yesterday regarding a problem with a phone. A friend gave me their old phone, and I encountered issues like "system ui has stopped working" and "wifi has stopped working." After resetting it to factory settings, I've been unsuccessful in setting it up due to a series of error messages that keep appearing, making the screen unresponsive at times. As a high school junior without a source of income, I can't afford professional repairs. I'm wondering if there is a way for you to assist remotely, such as deleting unnecessary items or fixing any bugs to allow me to set up the phone and address the messages later. Thank you for your assistance.

Subject: Tracfone Account Cancellation Request for Viola Erickson I am writing to request the cancellation of my Tracfone account effective as of September 7, [redacted], and kindly ask for a refund of the unused days of service. There are two primary reasons for my account cancellation. Firstly, there was an inadvertent addition of 90 days of service in addition to the 90 days I had authorized, resulting in paid days extending until February [redacted]. I would appreciate a refund for the period from September 7, [redacted], to February [redacted]. Secondly, the Tracfone I received in [redacted] as a replacement has not been functioning properly, rendering it impossible to use effectively. The recent technical issues, such as difficulty in accessing contacts and erroneous battery notifications, have prompted me to discontinue Tracfone service immediately. I have procured a standard cell phone and no longer wish to utilize Tracfone services. Thank you for your prompt attention to this matter. Sincerely, Viola Erickson [redacted] Seldin Drive Omaha, NE [redacted]

I made order [redacted]6. When I inquired about the status, they couldn't find it. Despite receiving a confirmation, customer service claimed the order was canceled. Frustrated, I purchased a phone from Amazon. Now, I received an email that Tracfone shipped the order I supposedly canceled. When I called to cancel, the representative wouldn't listen and refused to cancel. I decided to reject the shipment. The unhelpful customer service experience has led me to consider filing a complaint with the State attorney general. I am disappointed with the decline in customer service quality, as it used to be much better.

I contacted Suzanne Clarke-Milton regarding the return of the FedEx envelope for the Safe Link enrollment to inform her that I had already submitted proof of eligibility for the Safe Link free cell phone service on September 11, [redacted], through an email sent to [redacted] However, on September 13, [redacted], I received another FedEx envelope requesting the same application and eligibility proof that I had already sent. As I have not received a reply envelope from her, I attempted to contact her at phone number ext. [redacted] but have been unsuccessful in reaching her. I left two voicemails requesting a return call. I am eager for an update on my Safe Link enrollment status. Thank you, Kathleen Moore from Pepperell, MA [redacted].

I need assistance transferring minutes from a TracFone smartphone, Alcatel Zip, to a flip phone. I am fond of my flip phone and I wish to move the minutes over from the smartphone. Despite my efforts online, I encountered issues with the VIN number, which I believe to be correct as I obtained the SIM card from TracFone. I also attempted to resolve this through chat support, but struggled due to the speed of responses required. Additionally, I provided SIM numbers, serial numbers, and phone numbers, but faced challenges with the Zip code. I suspect an error during the setup process. Although a phone call with a helpful representative was promising, communication issues and poor service disrupted the process. The representative almost completed the transfer but had to call back, which I missed. Overall, I have been attempting to transfer the [redacted] minutes since 9 a.m. on Sunday. Your help is greatly appreciated. - Dolores L.

Today, when I checked my flip phone ([redacted]), I noticed there were 91 outgoing calls on the night of Sept 20-21 to a number 1-[redacted] which I did not make. Additionally, my remaining minutes were down by about [redacted] minutes. I contacted customer service for assistance. The person I spoke to informed me that my minutes showed [redacted], however, my phone displayed only [redacted] minutes. Despite their reassurances, the discrepancy remained unresolved even after inputting some codes as instructed. I was later transferred to another department which unexpectedly closed early. I made multiple attempts to reach them before the scheduled closing time, but was repeatedly told the department was closed, even though it was not yet midnight. I am concerned about the unauthorized calls on my phone and would like my minutes restored promptly. I am frustrated with the language barrier and lack of resolution I encountered during this experience. It is disappointing when issues are not fixed promptly, and I am left feeling like my time has been wasted.

I have used Tracfone for 9 years, but recently, I have been consistently charged for data usage that I haven't actually used up. Despite renewing my service, facing data shutdowns, and dealing with a rude non-English speaking customer service representative, I am frustrated. I believe I am owed 6GB data credit and seek a resolution with higher-ups. Additionally, I cannot access my account online due to login issues, even though my credentials have not changed.

I have a Family Mobile plan with 3 lines, the first line's area code is [redacted]. I initially paid $49.88 per month for unlimited talk, text, and data on the first line. Your online advertisement claims I can add 4 lines with the same features for $24.88 a month. When I attempted to pay for the plan on September 6, I encountered an issue where my son's phone number was removed from the account. After contacting customer service, I was advised to let his number expire overnight for re-adding. The next day when I called, a representative informed me that the updated cost including taxes would be slightly over $28, totaling $28.42. However, my son was only given 1 gigabyte of data. I possess screenshots of the offers on the Family Mobile website. Please rectify this issue promptly, or I will seek legal assistance.

Yesterday, I tried to add minutes to my friend's TracFone over the phone, but she couldn't make calls despite assurances from customer service. Today, she discovered her number had been given away, and the money I loaded for minutes was transferred to another phone. I'd like a refund and a new number for her phone, as she is a single mom. My friend lives in Arizona, I'm in California. Her TracFone serial number is [redacted][redacted]7.

I have a Tracfone that I've used occasionally over the years, especially when I'm in the U.S. Recently, I tried to reactivate it after being away for a while. I had [redacted] minutes left on my phone but no service days. I purchased a 90 day/[redacted] minute plan online, along with an optional [redacted] extra days for $49.95. However, after adding these plans, my previous [redacted] minutes were gone, and I was left with an extra year of service that I didn't need. I tried to get a refund for the additional time since it was based on the incorrect information about my remaining minutes. Despite multiple attempts, customer service refused to refund or adjust the plan. I find this unfair and against the company's ethics. I believe I should either get back my deleted minutes or receive a refund for the [redacted]-day plan that didn't come with any additional minutes. I hope for a fair resolution. Sincerely, Roy Smith.

Hello, I’m Alex. I recently purchased an iPhone 6s on eBay, where the seller assured me it was unlocked despite being previously used with Straight Talk. Upon receiving the phone, I discovered it was not unlocked and only worked with Straight Talk. After contacting the seller, they consulted Straight Talk support who claimed the phone was unlocked and suggested I visit an Apple store for assistance. Unfortunately, the Apple store indicated that the phone was indeed locked to Straight Talk and only they could unlock it. I’m seeking guidance on how to resolve this matter. IMEI: [redacted][redacted] I also utilized a paid service to verify the phone’s lock status, revealing that it is currently locked to Straight Talk. Additional details are provided below: IMEI : [redacted][redacted] Unlock code Device: iPhone 6S Space Gray 64GB A-[redacted] IMEI Number: [redacted][redacted] Serial Number: FFMS13TVGRXW Model (MPN): MKRG2LL/A Part Country: USA, Canada Part Type: Retail Unit Manufacture Date: 06 Jul [redacted] Unit Age: 2 years, 2 months and 16 days Find My iPhone: OFF GSMA/Blacklist: Clean Carrier: [redacted] - US TracFone/StraightTalk Locked Policy Country: United States SIM-Lock: Locked Orders details Order ID : [redacted] Service Name : iPhone Network Finder & Simlock Status Checker

In May [redacted], I purchased a new Tracfone LG phone from QVC/HSN, which included [redacted] minutes, [redacted] texts, 1.5GB data, and one year of service. I used it for 5 months. On 10-3-18, I switched to a new Samsung phone from T-Mobile and transferred my Tracfone number ([redacted]) to T-Mobile. Tracfone assigned a new number ([redacted]) to my old Tracfone, which still had 2.29GB data, [redacted] minutes, [redacted] texts, and a service end date of 7-20-19. However, Tracfone deleted all remaining minutes/texts/data on the LG phone. When I contacted customer service, they asked me to repurchase minutes/texts/data for the old phone, despite having paid for them originally. My plan was to have both phones working, but now I only have one.

Hello, My husband has had an account for a very long time. He rarely uses the phone except for emergencies and always keeps minutes on it. Recently, we tried to use the phone, and it was not working. His phone number is [redacted]. We have lost 4,[redacted] minutes, and we kindly request to have them reinstated. It seems unfair to wipe out his minutes without any prior notice given his regular top-ups. Despite speaking with three representatives both online and over the phone, none were able to assist in restoring the lost minutes. This situation is unprecedented as his minutes have never been completely depleted before. We sincerely hope to have our 4,[redacted] minutes refunded.

We have been trying to resolve an issue with my wife's phone for the past 3 days. Despite multiple attempts through phone calls and Live chat, the problem remains unresolved. We followed the instructions provided, such as removing the sim card and rebooting, with no success. I originally ordered two tracfones from QVC last week. While my phone functions perfectly, my wife's phone has specific issues. Although she can send text messages successfully, she does not receive incoming texts promptly. Messages arrive hours later, the next day, or sometimes not at all. Since texting is crucial for her daycare communication, this ongoing problem is unacceptable. We believe that her phone needs to be replaced due to these persistent issues.

My father purchased a Tracfone, an Alcatel Raven LTE A574BL from Walmart on October 10th, and recently had it activated. However, he was unhappy with the initial phone number assigned to the device. After contacting customer service, a new SIM card was sent and installed, along with a new phone number. Despite following the instructions provided by the representative, the phone displays "Cellular Network not available" continuously. This issue persists, and neither SIM card is being recognized by the Tracfone system, causing difficulties in making calls. Given my father's hearing impairment, I am managing this situation on his behalf. The original number was [redacted] (SIM [redacted][redacted]), which he found unsuitable. The new number received is [redacted] (SIM [redacted][redacted]). Urgent assistance is required to resolve this matter promptly. Thank you for your help.