TracFone Wireless Customer Service Issues

I purchased a Tracfone and a [redacted]-minute plan on 09-20-18. Unfortunately, I discovered that the phone had poor signal strength in my apartment. Subsequently, on 10-16-18, I bought a different Tracfone with a [redacted]-minute plan, which gets a steady two bars of signal. I am interested in transferring the minutes from the first phone to the second one. However, the information I found on how to do this seems outdated and does not reflect the current Tracfone website. When I checked the site, it only states that both phones are activated, without providing guidance on transferring services. The first phone's plan has tripled my minutes, rendering them useless. I am struggling to find a clear way to transfer and combine the minutes onto the second phone's [redacted]-minute plan. Despite reading negative experiences about attempting this over the phone due to communication issues and long wait times, I wonder why Tracfone does not offer an email support option.

My account balance on the website shows 2.49 GB of data left, while the Tracfone app displays [redacted] MB. Tried to address this via live chat but was disconnected abruptly by the operator, Silvia. Despite requesting to speak with a manager for compensation due to discrepancies in the balances, the chat was disconnected, and no resolution was provided. This has been an ongoing issue, and I need further assistance to ensure accuracy with my account balances.

I have been trying to get a refund for the minutes I paid for. Despite my wife's efforts over two days to fix the phone service issue, I still have to travel half a mile from home to receive any signal. I received new Sim cards, but they did not resolve the problem. After two days of unsuccessful troubleshooting, my wife gave up. They refused to refund the remaining minutes I purchased. Since my phone still doesn't work properly, I will not buy more minutes. I am frustrated, as is my wife. They must refund the remaining minutes I have bought. If necessary, I am willing to escalate this issue to the corporate office by writing a letter. Please assist in resolving this matter promptly.

I purchased my first TracFone about 10 years ago at Walmart in Plattsburg, NY. I always used TracFone Cards with no issues. Around 4 or 5 years ago, I was told by TracFone to change my phone. I bought a new one at the same Walmart where a helpful seller assisted in activating it. Since then, I continued to buy TracFone Cards without any problems. However, I am currently in Canada and attempted to purchase [redacted] minutes online before November 13th, but the TracFone system wouldn't accept my payment. Upon further investigation, I discovered that my account details are linked to my old phone's serial number and SIM card, not the one I've been using for the past 5 years. Can someone please assist me with resolving this issue?

On Saturday, November 10th, [redacted], I spent an hour and a half on the phone trying to resolve an issue without success. The following day, Sunday, November 11th, [redacted], I again spent another hour and a half on the phone, but unfortunately, the problem persists. Over [redacted] minutes have been wasted, and yet there is no resolution in sight. As a loyal customer since October [redacted], I am frustrated and reaching out for help. When I contact customer service, my account no longer displays my caller ID, showing up as "UNKNOWN" for 8 years. This has led me to unnecessarily consume minutes, compelling me to purchase more. The support staff frequently places me on hold for 1-3 minutes, only to return and repeat the cycle. After struggling to speak with a supervisor, who simply reiterated the same process, I demanded a refund and expressed my intention to switch providers unless my concerns are addressed promptly. I have been using TracFone for 8 years and wish to continue, but without a resolution to these ongoing issues, I may have to terminate my service.

I recently had an issue with my tracfone auto refill 30-day plan that left me without any minutes on my phone. Even though the autorefill was set for tomorrow, I urgently needed to add minutes for calls. Upon logging into my account with phone number [redacted] on the website, I attempted the following steps: 1. I tried to manage autorefill and chose the "refill now instead" option, but I encountered an error message stating "No change to enrollment." 2. Next, I opted to change my plan to a 90-day plan, however, even after a successful payment, the auto-refill date shifted to December 1st. 3. Lastly, I clicked on the "Refill/Add" tab to select a basic plan for immediate use. Despite a successful payment, the plan was set to activate on December 1st. Unfortunately, I still have no minutes on my phone, and I may have unintentionally paid for multiple auto-refill plans. I am seeking assistance to resolve these issues promptly.

I am extremely dissatisfied with my experience with TracFone. The company charged my credit card without my authorization for a $10 data purchase. The call center agent put me on hold for almost ten minutes before returning, asking security questions, and confirming the deduction. After rating the service to avoid issues, they charged another $10 without my consent. When I called to report this, they informed me it would take 30 days for a refund, which seems like a delay tactic. The call center was unprofessional and hard to understand. I am considering legal action due to this unauthorized charge and poor service. TracFone's behavior is unacceptable, and I am unsure how they can resolve this situation given their numerous complaints.

I recently purchased a phone which was intended for delivery to my sister in Sumter, SC. The order number is [redacted]5. The courier attempted delivery but as the package required a signature, they couldn't leave it. Unfortunately, my disabled sister wasn't able to get to the door in time. The package is currently located at the Fedex center in Columbia, SC. Fedex will hold the package for 10 days before sending it back. I kindly request assistance in contacting Fedex to arrange for the delivery of the package without requiring a signature. The tracking number is [redacted][redacted]. It would be greatly appreciated if we could prevent the package from being returned to the warehouse with just a single phone call. Since my sister is disabled and doesn't drive, this alternative would be ideal.

Every time I attempt to purchase minutes online from the Tracfone website, my transaction fails to go through. I don't receive any error messages, leaving me clueless as to what's causing the issue. Reluctantly, I contact Tracfone, which depletes my minutes. The representatives from the Philippines are challenging to comprehend. They seem unable to grasp the problem and consistently advise me to "wait and try again" due to website issues. When I urgently need minutes, waiting is not a viable option. The frustration of facing this problem repeatedly is making me consider leaving Tracfone altogether. I am in dire need of a solution to this ongoing poor service.

During Hurricane Micheal, my prepaid Tracfone serviced by T-Mobile was impacted, resulting in poor signal strength on my Samsung phone. I attempted to switch to a Tracfone powered by AT&T due to better network reception. However, after initiating the porting process, my T-Mobile service was cut off but the AT&T service was not activated. I encountered issues with an expired sim card on the new AT&T Tracfone. This has left me without communication for a month. I managed to purchase a new Tracfone and activate an AT&T device successfully later on. The situation highlights the importance of informing customers about potential service disruptions with new sims and phones. I hope to unlink my Samsung device and transfer my T-Mobile balance to the new AT&T device I now use.

I purchased a Samsung Galaxy S5 two years ago, which has been well-maintained with a case and screen protector. Despite its good condition, the phone is now freezing and displaying a multicolored screen, requiring me to remove the battery for a reset each time. I have reset the phone to its original settings without resolution. Samsung advised contacting Tracfone for assistance since the warranty expired in February. This is my second Samsung Galaxy S5; the first one lasted only six months before experiencing a black screen with no picture. I am looking to repair both devices. This experience has discouraged me from future purchases involving Tracfone or Samsung Galaxy phones.

The Tracfone app on my phone won't update my balances, even though it has updated several times recently. When I try to check online, I can't see my balances; I just get a message to try again later. The online chat support doesn't work either. What's happening? I've been a long-time customer with multiple accounts, but your service is becoming more frustrating. I used to tolerate the poor service because of the pricing, but now I'm thinking of switching to a competitor for better service. Why isn't this issue being resolved promptly?

I recently upgraded from a Tracfone flip phone to a Tracfone LG Stylo 3. When attempting to activate it online, I received an error message instructing me to contact Customer Service, which I promptly did. While my Tracfone number remains as [redacted], I encountered issues during the call and was disconnected multiple times. Subsequent attempts to reach a representative have been unsuccessful. My online Tracfone account indicates some activation steps have been taken, yet the new phone remains stuck on the "Checking network..." screen with fluctuating connectivity icons. The account also no longer displays my previous [redacted] minutes, and I am unable to view the current minute balance as the service encounters errors. I suspect a problem with transferring minutes to the new device, contributing to this issue.

Yesterday morning, my phone was working properly. I checked my minutes and everything seemed fine. However, later on, when I tried to make a call, I realized that my talk and text minutes were gone, but I still had around 1 gigabyte of data left. I started a chat with customer service but don't recall what happened with that. Last night, I called and the representative tried a few troubleshooting steps, putting me on hold multiple times. After speaking with someone else on the phone, I was told to wait for 8 hours for some reason that I couldn't quite understand due to a heavy accent. Today, I have observed that my minutes have not been restored. I urgently need these minutes as a patient with end-stage heart failure. I remember having over [redacted] texts and approximately [redacted] phone minutes left. Can you please assist me in getting my minutes back?

Every time I attempt to add airtime, it never gets added correctly. The minutes from the 60-minute plan and bonus code I added haven't reflected on my account. My phone, with its triple minute for life feature, continues to give me headaches. I can't make or receive calls from my home, rendering my phone practically useless. The cell tower issue persists, despite being told it's just 5 miles away. I am frustrated that I might need to drive closer to the tower to use my phone. The lack of assistance and resolution to this ongoing problem leaves me unsure of what to do with my unusable minutes. It's been 30 minutes since I added the last plan, and the minutes are still missing. Now, I have to spend more time reaching out to a representative for help.

Today is Monday, January 7, [redacted], and I spent 1 hour and 40 minutes on the phone with StraightTalk staff this morning regarding an issue with my account. I had been experiencing phone problems and had switched between phones recently. On December 15, I called to reactivate service on my temporary phone, but later discovered my service was cut off on December 23 due to an error with the auto refill not being correctly set up on the new device. Despite multiple calls, the incorrect international long-distance plan was activated instead of my usual $55 unlimited plan, which I need for work as I lack home internet. After requesting a refund of the incorrect plan and purchase of the correct one, I was denied by Oscar, the Customer Care supervisor. I urged for a $20 discount to compensate for the mistake but was turned down. I hope for a swift resolution as having an active phone is crucial, especially with my grandfather's health concerns. Your understanding and assistance are much appreciated as a loyal customer of 5 years.

I am extremely disappointed with the service I received from most of your representatives today. I tried to purchase airtime at 1:25 pm EST and encountered issues with an agent who had difficulty speaking English and navigating the system. Despite charging my credit card for the airtime, it was not added to my phone due to attributing the payment to a different number. It took nearly two hours to resolve. One agent was rude, suggesting I should go to the bank to stop payment before Tracfone could fix the error. Another agent hung up on me when unable to correct the mistake. After multiple unsuccessful attempts, I was transferred to the credit department, where a helpful young man resolved the issue by transferring the minutes to my account. This experience was frustrating and unacceptable. The initial agent provided incorrect information and struggled with communication. The behavior of some agents, including rudeness and hanging up, is appalling. This is not the level of service I expected from Tracfone. I am grateful for the assistance of the final young man who rectified the situation. Sincerely, C. F. Meyer

My service is consistently poor, as I often do not have signal coverage at [redacted] Overlook Dr, Dothan, AL. Located within the city limits, I expect all major carriers to function adequately here. Lately, the connectivity issues have worsened, persisting for several days, possibly even longer. Despite my limited phone usage, the problem with my Samsung slider model persists at [redacted]. Can measures be taken to improve my service reliability?

I am unable to call, so I am resorting to online chat for assistance. Recently, I purchased my second $20.30 per month plan with a few days in between, as I was unaware that the first one had expired. After being charged on February 6th for the new plan, I have been utilizing my phone. However, upon contacting Safelink to obtain my account number for porting purposes to Mintmobile, they claim my number ([redacted]) is not active, and I do not have an account number. This is perplexing since I have been actively using the phone after purchasing the new plan. Unfortunately, I cannot reach out via phone as I have already inserted the Mintmobile SIM card to transfer my old number. Thank you, Gil H.

I am hoping to switch back to using my old Tracfone instead of paying for expensive internet and phone services. I found my old Tracfone in my car after years of not using it except for emergencies. I still had an airtime card for it, so I loaded [redacted] minutes onto it today. However, when I tried to make a call, I received a message saying "Check call Restriction 34." I remember having more minutes left than I used and checked my balance to find [redacted] minutes still available. I tried troubleshooting on the phone and online but couldn't get through to anyone for help. The SIM card was flagged as expired without any further instructions. I attempted to chat online but it turned out to be a phone call service, which I couldn't use without a working phone. I am at a loss on how to proceed and would appreciate guidance on resolving the issue with the expired SIM card so I can use my remaining minutes and have my Tracfone service restored. Thank you.