TracFone Wireless Customer Service Issues

I purchased and collected over 3,[redacted] minutes. When I switched my number to a different phone, they were able to move my number but not the minutes due to the phone type. I rely on this phone for emergencies when I work as a bus dispatcher. I would appreciate if you could consider granting me some minutes as I had originally paid for them. Your assistance in this matter would be greatly appreciated. Thank you.

SafeLink does not have a chat service available. I have had difficulties reaching them via phone, which has caused frustration. Sometimes it feels like dealing with TracFone or SafeLink is challenging, as if they are located in a different time zone. I have lost two hours of phone time due to an unexpected call incident involving my insurance agent. The minutes that were lost were added on September 1st at 12:05 am, and unfortunately, were not returned. I am also experiencing issues with downloading minutes onto my new phone. The lack of efficient customer service options is disappointing, and I hope to have this issue resolved promptly.

I've noticed that the phone number was linked to my wife's account, causing some confusion with tech support. I aimed to transfer the phone to my own account, providing my father's middle name when asked, based on my account's details, not my wife's. I later discovered the phone was tied to her account. At this point, I am fine with either account using the phone. However, I request that the remaining minutes from my old phone and the $20 card be moved to my new phone with the number [redacted]. The new phone seems to have no minutes allocated to it currently.

Hello, my name is Jacqueline. I am writing in regards to my father, Robert's recent issue with a phone purchased from TracFone four months ago. The LG Sunrise phone he bought stopped working after only two months of minimal use. Despite contacting TracFone over a month ago and being promised a replacement phone, there have been significant delays and poor communication regarding the status of the replacement. After multiple calls to TracFone, he was informed by a Supervisor today that there is no tracking number for the shipment and no guarantee of receiving a new phone at all. This level of customer service is unacceptable. We demand a full refund of the $60 spent on the phone and phone card. If this matter is not resolved promptly, we will consider taking legal action. We expect an immediate response requesting payment details for the refund. Sincerely, An upset former customer.

I noticed a pending transaction occurred earlier than expected. I was informed that the charge would occur on April 6 but it took place on January 3 instead. I was surprised by this inaccuracy as I was anticipating it to happen on January 7. To add, I am considering changing my phone and leaving Tracfone. In July, the cost was $78.67 for six months, and now it is supposedly $68.91 for only three months. There seems to be a significant price increase, and I would like clarification on this matter.

I am new to using Tracfone and would like to get one for my son to call me when he comes home from school. I am unsure about how Tracfone works, especially about the need for a separate SIM card, if necessary. If I do need one, how do I know which one to buy? Additionally, I am interested in buying a service card for one year. Will it have everything required to activate it on a new phone? Will the new phone come with a phone number, and if so, how can I find out what it is?

Reference Number: [redacted][redacted]0 Date/Time: January 30, [redacted], 12:56 PM Chat Transcript Juan: Hello! How can I assist you today? You: I recently bought a TracFone 4G LTE card from Walmart to insert a nano SIM into my Samsung phone. Unfortunately, when I scratched the airtime PIN, only two numbers are visible. Could you provide me with a new PIN for activation? Juan: Good afternoon, John. Thank you for choosing TracFone Wireless. You: I purchased a TracFone 4G LTE card from Walmart to install a nano SIM in my Samsung phone, but the airtime PIN got scratched and only two digits are visible. Can I get a new PIN, please? Juan: Please check the back of the card under the barcode for a ten-digit number. Tell me the underlined numbers. You: The underlined numbers are [redacted]. Juan: Can you provide me with your phone number? Juan: I'll add the minutes for you. You: My number is [redacted], and I have installed the TracFone SIM but haven't activated it yet. Juan: Is that number from T-Mobile? You: Yes, I want to switch from T-Mobile to TracFone. Juan: Do you have your T-Mobile account number and password? You: No, it's a pay-as-you-go number without a specific account. Juan: Every phone has an account number, even TracFone. You need to retrieve it. You: Alright, I'll follow up with you later then. Juan: We'll be here when you're ready. Have a great day. Thank you for chatting with TracFone Wireless. If you have more questions, contact our customer care at 1-[redacted]. Our team is available Monday-Sunday from 8:00 AM to 11:45 PM EST. I'm requesting a new AirTime PIN, and I now have my T-Mobile account number as advised by Juan during our previous conversation.

My phone is able to make outgoing calls, but incoming calls directly go to voicemail, a problem persisting since late last fall. I spent 90 minutes discussing this with three Tracfone customer service representatives who advised various troubleshooting steps but were unable to identify the root cause or fix the issue. I then sought help from a teenage friend who faced hold times, disconnections, and ultimately no resolution with Tracfone. It seems they don't maintain case records, so each call requires starting anew without continuity if you can't stay on the line for extended periods with the same representative.

I am having trouble sending and receiving emails to a Google Mail account. My email address is [redacted], and my login ID is cmhdlm. I am using IMAP4 mailbox type with headers on. The outgoing mail server is smtp.gmail.com on port 25, and the incoming mail server is imap.gmail.com on port [redacted]. I am using a LG442BG phone with hardware version 1.0 and software version 442BG10a. When I have SSL on, I cannot log in and receive a login failed message. When SSL is off, I can log in, but I do not receive any email information. I have multiple emails in my inbox that I cannot access. The same issue occurs when trying to send emails - with SSL on, I get a login failed message, and with SSL off, the send function appears to work, but the email does not reach my inbox.

I had used my work phone (Pot o Gold) by adding it with a bring your own phone option. After leaving the company, I kept the phone without activating it. Now, upon returning to work for Pot o Gold, the representative mentioned I need to contact customer service to authorize the use of the phone since I tried to activate it with a new number. My previous number was [redacted]. My name is Harold Verdon, and my mom's maiden name was Maria Guadeloupe Carranza.

I'm aware that your company manages services for Straight Talk Wireless. Recently, my wife bought a $45 Straight Talk card from our local Walmart. When we tried to activate it, we were informed by Straight Talk customer service that there are no towers in our location and the service will not function. We requested a refund but were redirected to another department. They declined a refund but offered to exchange the card for another device. It seems illogical to attempt to activate a different device if there are no towers in our area. Can you please advise on how we can proceed with getting a refund? Thank you.

I am currently dealing with an inactive TracFone account. When I installed the app on a new device, it displayed available data, texts, and time from the inactive account. I purchased a new TracFone with a plan and need guidance on activating the new device and transferring any remaining credit from the previous account associated with phone number [redacted]. Also, I am struggling to transfer my phone number from AT&T to the new TracFone I recently acquired but have not activated. Can you advise on the necessary steps and information needed to facilitate this transfer? Thank you.

I recently joined and wanted to keep my current phone number. After calling my previous provider to cancel my plan on 5/9/18 at 6:30 pm Central Time, I was informed they would cancel my phone by 11:30 pm. Following their instructions, I contacted your company again and explained the situation, mentioning that I had no other phone to use. They advised cancelling the new number associated with my track phone so I could obtain my desired number ([redacted]). Due to the lack of a phone, I am unable to reach out to you. I would greatly appreciate it if someone could contact me once my phone is operational. Thank you for your assistance. Karen W., [redacted] Sockum Ridge Rd, Wash, IA [redacted].

I have been trying to resolve my issue with TracFone since April 22, [redacted], when my cell number stopped working. Despite countless hours spent on the phone with representatives, the problem persists. Today, after 1 1/2 hours on the phone, I was promised to be transferred to a higher department but was left waiting in silence for 12 minutes. Following this, I was told by a representative named Rommel that there is no complaint department at TracFone, which I found untrue. After contacting TracFone's complaint number and being assured a call back, I am still waiting. Frustrated with the lack of resolution, I am writing this formal complaint and considering escalating it to the FCC. I also noticed that our account zip code was changed to [redacted] from our actual zip code, which I find suspicious. If TracFone cannot address this issue, I will seek assistance from the FCC.

I am currently trying to change my phone number to the one I previously had with a different provider. I spoke with a supervisor on May 25, [redacted], who provided me with a ticket number for the request. I was instructed to follow up if the change was not completed by the following day. Upon calling today and providing my ticket number, I have yet to receive a call back after waiting for over two hours. I had to purchase an additional phone for this process, totaling an extra $90. Both of my existing phones are now out of service, leaving me without a phone to contact customer service. I am hoping for a resolution soon without incurring any further expenses. The ticket number for my request is #[redacted].

I recently upgraded my phone from a flip phone to an LG Rebel 3 smartphone at Walmart on 5-29-18. I've spent over four hours dealing with Walmart associates and your agents trying to resolve issues with my phone. Initially, there were problems transferring my phone and activating minutes. Eventually, the phone worked briefly before displaying that I was out of time, despite transferring over [redacted] minutes from my old phone. After contacting customer service and being told to wait an hour, my minutes were inexplicably deleted. Though I was only given back [redacted] minutes, the phone started working again after a restart. I remain frustrated and concerned about the reliability of my phone. I plan to escalate this issue to corporate. Please review my account for details and communication history.

I am experiencing issues with sending text messages as I keep seeing a little red triangle after sending. Despite following all instructions from tech support, the problem persists. During my last contact with tech support, an automated voice identified a service issue and advised me to power off and on my phone, which I did without success. I am dissatisfied with my Tracfone experience overall since switching from Verizon. I am seeking a solution to this problem as I regret purchasing a Tracfone and am unable to return it to QVC. I am considering returning to Verizon due to the persistent issues with Tracfone's service.

I am facing challenges with my SafeLink phone due to my disability. The 1-inch phone provided by the government has small buttons which make it difficult for me to use due to my hand disability. I purchased two different LG phones, but they do not work with my SafeLink account. The refurbished phone and the new one in the box both didn't meet my needs. I am frustrated with the customer service I received as they have not helped resolve the issue. I demand a refund and to disconnect my SafeLink account as I feel I have been misled and the service is not adequate for my needs. I rely on my phone for safety reasons due to my situation. Please address this promptly before I escalate my concerns to the FCC.

I own a Samsung S7 Sky Pro. I am currently experiencing issues setting up my voicemail as it indicates I am roaming. Even when I try to make calls, it shows that I am roaming. I have attempted to seek assistance through phone calls, but have been unsuccessful. I have spoken to 15 different representatives, some of whom have abruptly ended the calls, others promised transfers only to disconnect, and one even assured me of a callback within two hours, which never happened. This frustrating experience has left me feeling discouraged. I also have a Samsung J7 Sky Pro that I am hesitant to activate due to the difficulties faced with the S7 model.

I have contacted them six times to transfer my wife's phone number to a BYOP device. She previously used a Tracfone flip phone, and after her plan expired, I purchased a SIM card for my older T-Mobile smartphone. Initially, they agreed to activate her number on the phone with the new SIM card. Now, they claim they cannot activate her old number and are insisting she choose a new one. I find it unfair that a number she has had for over 10 years is at risk of being lost just because her Tracfone plan expired. I have been disconnected and hung up on three times without any callbacks. This experience has been very frustrating. I simply want her old number on my old smartphone and am willing to purchase a plan for it.