today i opened my flip phone ***-***-**** and it showed ** outgoing calls i had not mad...

GetHuman-kanyeisa's customer service issue with Tracfone from September 2018

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The issue in GetHuman-kanyeisa's own words
today i opened my flip phone ***-***-**** and it showed ** outgoing calls i had not made over the night of sept **-** to a number *-***-***-****, and my remaining minutes was down about *** minutes. **i called for help and was told my minutes showed ***, but on my phone it showed ***. she wanted to hang up telling me it was ok but i refused because it does not show on my phone. she had me input some codes but nothing changed. after repeated requests for more help she finally transferred me to another dept but one which had closed * minutes before it was scheduled to. i called back several times before closing time but they kept saying closed even tho it was not yet midnite. **so how did all these ** calls get on my phone? i want those minutes back immediately. **my friend said you guys mess up her stuff all the time too.*i am tired of reps who cannot speak english fluently and do not know how to solve problems. and tired of reps who waste my time and say things are fixed when they are not. and stall so they do not have to help me and can go home early. **seems i use all my minutes talking to your people trying to get my minutes.*what a scam.
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Tracfone

Customer service issue
Reported by GetHuman-kanyeisa
Sep 23rd, 2018 - 2 mons ago
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GetHuman-kanyeisa started working on this issue
Sep 23rd 4:52am