I tried to find my account balance which is on auto-fill - but could not get past the r...

GetHuman1002720's customer service issue with Tracfone from August 2018

Help with my Tracfone issue
The issue in GetHuman1002720's own words
I tried to find my account balance which is on auto-fill - but could not get past the recording. My auto-fill plan has been in existence for years - but there has been some problem and I got notice that my service would stop on August **..**I tried to contact a person at auto-fill but only got a recording. I finally went ahead and bought a second plan from the robot, which will renew on October ** (so I would not lose my phone service).**I do not need two plans. Please let me know if the first plan is continuing as of tomorrow, August **. If so, please cancel the second plan as I do not need it.**My phone number is ***-***-*****but PLEASE, if necessary to phone me, call on my land line - ***-***-****. *I have a new smart phone and am not smart enough to use it yet.*Thank you.**MARILYN V. KING

GetHuman1002720 did not yet indicate what Tracfone should do to make this right.

How GetHuman1002720 fixed the problem
I DID NOT SOLVE IT! Was the second plan which was to begin or end or whatever in October ever cancelled????? Please, I do not need two auto-fill plans.
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Tracfone

Customer service issue
Reported by GetHuman1002720
Aug 17th, 2018 - 3 years ago
Fixed
GetHuman1002720 shared how to fix
Seen by 13 customers so far
Similar issue to 1664 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman1002720 started working on this issue
Aug 17th, 2018 2:55am
GetHuman1002720 confirmed the issue is fixed. Hooray!
Aug 22nd, 2018 11:11pm
GetHuman1002720 confirmed the issue is fixed. Hooray!
Aug 22nd, 2018 11:11pm

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