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Toys ''R'' Us Customer FAQ

Top Answers & How-to Guides

What is Toys ''R'' Us's Phone Number?

The question we are asked most often is about how to talk to Toys ''R'' Us customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer international shipping?

Yes, Toys 'R' Us offers international shipping. We understand that our customers come from various parts of the world and we strive...
Ask any question you have about Toys ''R'' Us customer service, get an answer now.
Contact Toys ''R'' Us customer service

Orders and Returns

How Do I Cancel My Toys R Us Order?

It's always a hassle when you place an order and then change your mind and want to cancel, especially if you wait too long to cancel....
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How can I track my order?

To track your order, simply log in to your account on our website and access your order history. From there, you will be able to see...
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How long does it take to process a refund?

At Toys ''R'' Us, we understand the importance of quick and hassle-free refunds. The time it takes to process a refund may vary depending...
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Do I need a receipt for a return or exchange?

Yes, a valid receipt is required for all returns or exchanges at Toys ''R'' Us. This is to ensure a smooth and hassle-free process...
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Can I return or exchange an opened product?

Yes, you can return or exchange an opened product at Toys 'R' Us. We understand that sometimes things don't work out as expected, and...
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What is the Toys 'R' Us return policy?

Toys 'R' Us offers a hassle-free return policy. Customers can return a product for a full refund within 30 days of purchase, provided...
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Payment and Gift Services

What payment methods are accepted?

Toys ''R'' Us accepts various payment methods to ensure a convenient shopping experience. Customers can make purchases using major...
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Do you offer gift wrapping services?

Yes, we are happy to offer gift wrapping services at Toys 'R' Us. Our expert staff will carefully wrap your purchase in a selection...
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Can I use multiple gift cards for a single purchase?

Yes, you can use multiple gift cards for a single purchase at Toys ''R'' Us. We understand that you may have received multiple gift...
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Product Information

What is the age range for the toys sold at Toys 'R' Us?

At Toys "R" Us, we have an extensive range of toys to cater to children of various ages. Our products are designed to delight and engage...
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Shipping

Do you offer international shipping?

Yes, Toys 'R' Us offers international shipping. We understand that our customers come from various parts of the world and we strive...
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Help me with my Toys ''R'' Us customer service issue

Ask any question you have about Toys ''R'' Us customer service. We will do our best to get you answers right away.
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