Hi there. I have recently signed up for a Tinder account (phone number...

GetHuman2378267's customer service issue with Tinder from March 2019

17 views | 37171 similar | 0 following
Help with my Tinder issue
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GetHuman2378267's next move: find and follow the right step-by-step guide.
Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2378267 will need to dig through the advice provided by Tinder, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2378267 can let us know if they help or not.
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Before contacting them, items GetHuman2378267 may need:
Username on Account, Country and town you are located, Email on Account, Full Name, and Phone number on account
The issue in GetHuman2378267's own words
Hi there. I have recently signed up for a Tinder account (phone number * ***-***-**** and email address * *****@***.com). Since submitting my payment last night, I have tried numerous times to login on the app, and keep getting logged out. I am asked to enter the phone number to login which I do. However, to check the code I have received, when I go to my texts and return to the Tinder app, it appears that I am already logged in and the option to enter the code is no longer available. I proceed to looking at the matches, but I keep seeing the screen which appears when the app is searching. My search parameters are set to *** miles and any age range, plus I live in Houston where there are numerous Tinder users. However, no matches are found. When I click on top matches, I am shown about ** profiles and if I select and like any of them, I get an error message that says there was a network error due to which the transaction did not go through. I have tried clicking on "Trouble logging in" and logged in via the link in my email. However, even then, I run into the same issues. I have checked my location services settings also, and that is set to "Always". So I am not sure how to fix this error. I tried deleting the app from my phone *-* times and reinstalling it, but have run into the same issue each time. Please help.

GetHuman2378267 did not yet indicate what Tinder should do to make this right.

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Tinder

Customer service issue
Reported by GetHuman2378267
Mar 5th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 37171 others
0 customers following this

Timeline

GetHuman2378267 started working on this issue
Mar 5th, 2019 2:05pm