What do I do if I'm having problems with my Tinder app?
In a nutshell: If you are experiencing issues with the Tinder app, the first step is to check your internet connection. Try switching between mobile data and WiFi. If problems persist, consider uninstalling and reinstalling the
Introduction
When having issues with the Tinder app, the first thing you need to do is check your internet connection. We recommend switching between mobile data and WiFi to determine which has a better connection, and if you can resolve the problem. Otherwise, consider removing the app and reinstalling it to get the most updated version of Tinder. If you're still having problems, read this article for a step-by-step guide on how to resolve your issue.
Use the Website
If you still can't use the app, feel free to also use the Tinder website, which offers the same features as the app. Go to https://tinder.com/ and tap login.
Enter Your Phone Number
You can continue logging in with Google, through Facebook or with your phone number, depending on which method you used when you signed up.
Can't Log In? Reset Your Password
When you're having trouble logging in, click Trouble Logging In and enter your email address to reset your password. After resetting your password, you should be able to log back in.
Just enter your email and wait for the password reset link to successfully reset your password.
Visit the Troubleshooting Page
Feel free to visit the troubleshooting page to get help. Use this link: https://www.help.tinder.com/hc/en-us/categories/115000771763-Troubleshooting
Here, you'll find information about signing in, billing, premium features, and profile settings. Click on the topic you need help with to get more information.
Submit a Request
You can also submit a request to Tinder so they can check on your problem and offer a solution. To do this, visit this page: https://www.help.tinder.com/hc/en-us/requests/new
Select a topic and fill out the form. Include a working email address so Tinder can contact you. Review all information before clicking Submit.
Conclusion
For app crashes, you can usually resolve this by reinstalling the app. However, do make sure your device supports the Tinder app. If you still have other concerns, feel free to go to the troubleshooting page or get in touch with Tinder's Customer Support for further assistance.
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Why does GetHuman Write How-to Guides for Tinder Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Tinder in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if I'm having problems with my Tinder app? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.