Tinder Customer Service Issues

Dear Customer Service, I am Thomas Adams, a former user of the Tinder Gold app. I regret that my account was banned due to an inappropriate bio stating "actually 12." I am 20 years old, and it was meant as a misguided attempt at humor. I understand now that it was not appropriate and I sincerely apologize for the error in judgment. I am eager to regain access to my Tinder account and am willing to provide a photo of my ID for verification purposes. I assure you that such a mistake will not happen again. I kindly request your assistance in appealing the ban and resuming my subscription as a paying customer. Your understanding and consideration in this matter are greatly appreciated. Thank you for your attention to this request. Best regards, Thomas Adams

I have purchased 5 Tinder Boosts but haven't received them. My phone number is [redacted]. Details of the purchase are as follows: Order number: GPA.3[redacted]-0[redacted]8. Order date: 13/02/[redacted] 12:45:14 PM. 5 Boosts (Tinder) for ₺45,35. Total: ₺45,35. Payment method: Mastercard-[redacted]. Contact information provided: [redacted], [redacted] W. Sunset Blvd, West Hollywood, CA, [redacted], United States. The order was for immediate delivery, so the statutory withdrawal period was waived. Google Play's refund policy allows returns within two hours for apps or games but not for in-app purchases or subscriptions. For further assistance, the app developer should be contacted directly. Another purchase was made for 1 Tinder Boost with similar details. The issue has not been resolved through Google Payments.

I purchased 5 Tinder boosts but have not received them yet. Here are my details: - Phone number: [redacted] - Order numbers: - GPA.3[redacted]-0[redacted]8 - GPA.3[redacted]-2[redacted]9 I bought the boosts from Match Group, LLC on Google Play, but the boosts were not delivered. I paid a total of ₺45.35 for 5 boosts and ₺11.99 for 1 boost. I used a Mastercard ending in [redacted] for the payment. The purchases were made on 13/02/[redacted] with immediate delivery. Can you help me resolve this issue?

I purchased 5 Tinder boosts, but I have not received them yet. My contact information is [redacted]. Order Details: Order Number: GPA.3[redacted]-0[redacted]8 Order Date: 13/02/[redacted] 12:45:14 PM Item: 5 Boosts (Tinder) - ₺45,35 Total: ₺45,35 (Includes VAT ₺6,92) Payment Method: Mastercard-[redacted] Company: Match Group, LLC Email: [redacted] Address: [redacted] W. Sunset Blvd. West Hollywood, CA [redacted] United States I also made another purchase for 1 Tinder boost: Order Number: GPA.3[redacted]-2[redacted]9 Order Date: 13/02/[redacted] 12:50:46 PM Item: 1 Boost (Tinder) - ₺11,99 Total: ₺11,99 (Includes VAT ₺1,83) Payment Method: Mastercard-[redacted] For any questions or issues, I have been trying to reach out to Match Group, LLC regarding my missing boosts. Any help or guidance on how to proceed would be appreciated.

My Tinder account, created 5 days ago under the username Faz with the mobile number [redacted] 22 22 [redacted], has been hacked. Someone under the username Peter44, using a woman's photo, contacted me asking to switch to email at [redacted] They claimed their name was Coleen and asked for my verification code. I mistakenly provided it on February 11th at 7:21 am UK time. My profile was then hacked, and settings were altered. I have been unable to access my account since then. I attempted to log in with new usernames (faznet and Faz) but was unsuccessful. I have canceled my debit card, and there are no outstanding charges on Tinder. Please assist in temporarily disconnecting my number until I receive a new code to regain control of my account. The hacker possibly accessed the profile Peter44 connected to the email [redacted] They seem unfamiliar with my last name Patel and had no knowledge of the debit card cancellation. Sincerely, Faroue Patel, Mobile: [redacted] 22 22 [redacted], Email: [redacted]

Hello, I previously contacted you about my issue. I am a paying customer and am unable to log into my correct account. I made a payment for one year in November but have not been able to log in since January 24th. I received a response to my initial email with steps to follow, but they did not work. The representative mentioned that if the steps did not work, I should reach out again for further assistance. I did this twice but did not receive any response. I believe the issue might be related to using a foreign SIM card while abroad to receive a code for logging in, which I cannot access now that I am back in England. When attempting to log in, it directs me to an account possibly linked to Facebook, but when I try to restore purchases, it indicates it is linked to a different account - the one I am trying to access. I would greatly appreciate any assistance you can provide. Thank you, Toby

I recently received a concerning message from a user regarding a statement on my profile that said ''No brexiters.'' This user identified themselves as a Brexit supporter and expressed their displeasure aggressively. I chose not to engage with the message. Shortly after, I tried to log into my account and encountered error message [redacted], indicating a suspension. It appears that this may have resulted from a malicious report by the user who disagreed with my political views and was already harassing me. Upon reviewing my profile and message history, it is clear that I did not violate any terms or conditions. The message history with the user in question will support my account of events – they sent me a very aggressive message, to which I did not respond.

Hello, I have a unique favor to ask. My partner and I matched on Tinder in May, started dating a month later, and we've since deleted our accounts. Regrettably, we miss those early messages. As we plan to marry next year, I wanted to surprise my partner with our first awkward conversation. Those initial exchanges mean a lot to us, and I'm wondering if there's any way to retrieve them. I'm Scotty Shelton, and I believe I connected through Facebook. My contact number is [redacted]. Her name is Meredith, and we reside in North Carolina. The internet says nothing is ever truly gone, so I'm hopeful you can help us recover those cherished messages. Thank you for considering this request. Scotty

Last night (2/13/19), my Tinder account got banned for reasons unknown to me. Despite not minding not being able to use Tinder, I am worried that my profile pictures might still be active on the platform. I find the ban to be quite offensive and insulting. I will not tolerate my pictures being used on Tinder without an active account. I have asked friends and family to keep an eye out for any sightings of my pictures and to inform me immediately if they come across them. I am a professional and a friendly individual. This ban has been a source of insult and offense on multiple levels. I have saved screenshots of all my interactions with matches on Tinder. Profile Name: Jacob Email: [redacted] Phone: [redacted]

I created a Tinder account using my phone number, but I cannot remember the email address I used. Recently, my account crashed, and I am unable to access it. Even though my profile is still visible to others, Tinder's online support has not been helpful. I've explained that I don't know the email linked to my account, but they continue to ask me to contact them through that email. I need assistance in deleting my profile. The email provided below is mine, but it is not the one I used for Tinder. I understand now that I should have paid more attention to this detail during the setup process.

My account was unexpectedly banned a month ago. I hadn't logged in for approximately a year, but upon attempting to access it, I received a ban message. Even when trying to sign in using my phone, I faced the same issue. Subsequently, when I created a new Facebook account to set up Tinder, it too was swiftly banned without cause. It was later apparent that my phone's IP address was banned, affecting my access to other social media platforms like Instagram. To resolve this, I had to perform a factory reset on my phone. Despite this, when trying to create another new account and providing my phone number, I was banned again. Seeking assistance from their support team proved unfruitful as they provided generic responses and did not address my specific situation. Any advice on how to resolve this frustrating issue would be greatly appreciated.

I contacted Tinder about a month or two ago because my account kept glitching, repeatedly asking me to verify my email and phone number whenever I logged in. Since redownloading the app, I haven't received any matches, unlike my previous experience where I matched with many people. Recently, I received a notice that my account was banned after Tinder stopped responding to my requests for assistance via email. I have not engaged in any behavior that would warrant a ban, as I have not interacted with anyone on the app due to these issues. I am seeking genuine help instead of generic responses stating my account is banned. It would be beneficial to know the reason behind the ban since I have been unable to use the app for months, and I am puzzled by this situation.

Hello, I recently received an aggressive and harassing message from a match regarding a statement on my profile about not wanting to connect with Brexit supporters. This message was unsolicited, and shortly after, the user unmatched with me. Following this, I found myself unable to access my account, leading me to believe it may have been suspended due to false allegations. I maintain that I was the one being harassed, not the other way around. I have unread messages in my inbox, but I am unable to log in to view them. I request a review of my profile and message history to validate my claims and ask for my account to be reinstated. Thank you.

Hello, I recently received a very aggressive and harassing message from a match regarding a section on my profile that mentions "No brexiters" as I prefer not to date individuals with right-wing political stances, including Brexit supporters. I had not engaged with them before or after receiving the message. Shortly after sending the message, they unmatched with me, and soon after, I could no longer access my account, leading me to believe it was suspended. I believe this is a wrongful allegation from the user who harassed me. I am receiving notifications about messages in my inbox from matches but cannot read them due to being unable to sign in. I request a review of my profile, message history, and the harassing user's message to validate my account and understand this was a false flagging incident. Thank you for your assistance.

Hello, I recently upgraded to Tinder Gold for more features, but since last night, the app has stopped working properly. I used to have many matches and conversations, but now only two profiles show up in the circle at the top left, with an error message whenever I try to interact with them. Additionally, I'm not receiving any new responses from contacts I previously chatted with. I've followed all the troubleshooting steps, ensuring my iOS and Tinder app are up to date and no other apps are running simultaneously. I've even tried logging out, deleting and re-downloading the app, but the issue persists. Could you please look into this matter? I'd be happy to provide screenshots if needed. Thank you for your assistance. - M

Hello, I'm concerned that my Tinder account may have been compromised. Last Friday, when I attempted to log in, I was informed that my account had been banned. However, after thoroughly reviewing the terms and conditions, I am certain that I have not violated any rules warranting a ban. Since then, I have received two notifications from the app prompting me to play a free game of "Super Likeable" with emojis, but when I swipe, I am confronted with the ban message. These notifications were never present before my account was banned, and it is puzzling that I am receiving them now. Furthermore, I find it strange to receive any notifications if my account is indeed banned. I kindly request assistance in resolving this issue and would like the opportunity to speak with a manager to understand the cause of the ban. Thank you for your anticipated help. Penny

Dear Tinder Support, I recently discovered that my account has been banned as I received an error message ([redacted]) when attempting to log in. After researching online, I realized that my account might have been deactivated due to potential violations of the terms of service. Upon closer inspection of the terms, I believe the issue stemmed from having pictures of my partner on my profile and mentioning that we were open to making friends with matches, which may have given the impression that we were a couple sharing one account. I want to clarify that it was never my intention to breach any terms of service on Tinder. I kindly request that my account be reinstated, and I assure you that I will be more vigilant in abiding by the terms in the future. Thank you for your prompt attention to this matter.

I signed up for a 1-month Tinder subscription hoping to see the 25+ likes they showed me, only to discover after payment that I needed to spend additional money to view the likes. Attempting to cancel or get a refund has been a challenge as Tinder's process seems intentionally difficult. Emailing them was futile as it was a 'no reply' address with no available phone number. This experience has left me frustrated and considering switching to a simpler phone. Deceptive practices like this from Tinder make online transactions less trustworthy. The initial payment should have covered what was promised without extra fees. It feels like a complete scam and I'm dissatisfied with the service. Any advice on how to handle this would be appreciated.

I am still unable to upgrade to Tinder Pro, both on the mobile Android app and the desktop web version, even after providing detailed descriptions and screenshots in my emails to Tinder support regarding two distinct issues. The first problem involves the Android app freezing after selecting Top Picks, while the second issue pertains to the inability to use multiple credit cards to make the Pro upgrade purchase. Despite reinstalling the app and attempting different credit cards, none have proven successful. It appears the credit card problem arose after Chase Bank declined initial charges, resulting in me being unable to charge or use any credit card for the upgrade. I have been experiencing these issues for over two weeks with no solution in sight.

I am having trouble upgrading my Tinder app despite multiple attempts on both Android and desktop platforms. I provided detailed information and screenshots of two separate issues via email on Feb 16 and Feb 18 in response to Rylee's inquiry about the installed mobile app. The first issue involves the Android app freezing after 30 seconds of selecting Top Picks, while the second issue arises when attempting to upgrade to Pro using a credit card, leading to app freezes or prompts to use a different card. Even after reinstalling the app, trying various credit cards, and noting that Chase Bank declined previous charges, I am unable to proceed. The inability to charge the credit card or complete the upgrade has persisted for more than two weeks without a solution.