The following are issues that customers reported to GetHuman about Tinder customer service, archive #32. It includes a selection of 20 issue(s) reported January 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I go by the username amber1234. Contact me via email at [redacted] or reach me at [redacted]. Recently, I've been using Tinder for two days and purchased all available boosts. Despite swiping right on numerous profiles, I haven't received any responses. I've tried logging in and out multiple times, but it hasn't resolved the issue. I'm unsure if my account is active as I haven't received any email notifications. This situation is becoming quite maddening. Can someone assist me in resolving this matter promptly?
Reported by GetHuman1923713 on Wednesday, January 9, 2019 4:37 AM
I'm shocked by my recent experience on Tinder. After matching with a girl who repeatedly asked for explicit photos, she ended up reporting me for nudity when she was the one requesting it. I find it frustrating that she is trying to use this against me. I pay for this app and don't want individuals like her ruining my experience. If this continues, I will have to consider terminating my account permanently. I want Tinder to understand that I value my investment, and I will not tolerate such deceitful behavior. I urge Tinder to pay attention to these issues before more users are affected. It's disheartening to encounter fake individuals, and I hope Tinder takes action to address this concern swiftly.
Reported by GetHuman1928093 on Wednesday, January 9, 2019 5:59 AM
On December 26, [redacted], I created a Tinder account using my phone number associated with the email: [redacted] Although I forgot to confirm my email, I can provide the emails if necessary. During the server downtime on January 8, I experienced issues with my messages. While trying to resolve this by logging in and out, I accidentally logged in with my Facebook account. This triggered a phone verification process with the same number linked to my original account. Despite efforts, my old account seems to be lost as I am now consistently logged into a new account. I hope there is a way to recover my old account. Thank you in advance.
Reported by GetHuman-wouterv on Wednesday, January 9, 2019 9:38 AM
Hello, I am facing an issue with my Tinder accounts. I have lost access to two of my accounts and the one I currently use is not giving me any matches. I need help restoring or deleting the old accounts. Initially, I installed Tinder last year using a Romanian SIM card, but now that I am not in Romania, I am unable to access the messages. One account used the number +40 [redacted] [redacted] [redacted], and I consistently used the same profile pictures. The second account, created as a test, utilized the number +63 [redacted], and now I cannot access it. The account I am currently using allows me to swipe, but I am not getting any matches. I find it hard to believe that no one is swiping right. I appreciate any assistance you can provide. Thank you, Andy.
Reported by GetHuman1933401 on Wednesday, January 9, 2019 10:48 PM
A few months back, my Tinder account got banned with the error code [redacted]. I did some research and discovered that others who faced the same issue received notification emails from Tinder, often with a prior warning. Surprisingly, I did not receive any such emails.
If my ban was due to the incorrect reason of me being underage, it's untrue. Although my age was a topic of conversation on the platform, I recently turned 18 and I am of legal age. If reports about my age led to the ban, I wish to have the chance to provide evidence in my defense rather than facing a sudden ban.
I am seeking a valid explanation for the ban from Tinder or the reinstatement of my account, as I was caught off guard without any prior communication regarding the review of my account.
Reported by GetHuman-moneibij on Friday, January 11, 2019 1:44 AM
Hello,
I'm in a bit of a predicament as I believe I have been permanently banned from using Tinder.
I recently repurchased a Gold membership after not using it for some time. I have always followed the Terms and Community Guidelines, and I'm struggling to understand why I have been banned. I have never engaged in inappropriate behavior like sending inappropriate photos or being rude to others. I haven't violated any rules like putting additional contact information on my profile or having multiple accounts. Lately, I only bought some Super Likes and used them while talking to a few girls during my holiday in Ghana (I am from the UK) and also connected with people in my hometown of Glasgow. Could it be the unusual activity on my account that caused the ban?
I am seeking clarification on the specific reasons for my ban so I can rectify the issue and continue using the Super Likes I purchased. The responses I received from the support team so far have been very unsatisfactory, merely stating that I violated the terms and conditions without providing details. This lack of transparency makes me doubt the validity of the ban. I feel I deserve a clearer explanation before accepting this decision from Tinder, as I strongly believe it's a misunderstanding. Can you assist me in this matter?
Thank you in advance for your support!
Jamie
Reported by GetHuman1949485 on Saturday, January 12, 2019 9:24 AM
Hello,
I am experiencing an issue with my Tinder account. While my account seems to be working fine, I am having problems with messaging. Despite having around 16 matches over the past few days, none of them have messaged me, even though I have messaged some first. I noticed that the red dot on the message symbol at the top of my Tinder screen is always red, indicating new activity, but upon checking, there are no new messages. I tried uninstalling and reinstalling the app, but it did not resolve the issue. I have used Tinder frequently in the past without any problems, but this situation is concerning. I am also encountering repeated profiles on my discovery page, which is unusual. I suspect these issues might be related to my recent change in location from living overseas to being back in New Zealand. I would appreciate it if you could investigate and address this matter. If the problem persists, I may consider deleting the app. Thank you for your assistance.
Reported by GetHuman1981441 on Thursday, January 17, 2019 7:58 AM
After verifying my email with Tinder, I suddenly started receiving dating spam emails from other sites. I did not agree for my personal information to be shared for purposes other than what is stated in your Terms of Service. Your policy mentions sharing information with partners for advertising, but it should be limited to Tinder-related promotions only. I demand you stop sharing my data with any non-Tinder entities and remove my information. Some of the unsolicited emails I received include:
- "Wrap Him Around Your Finger" from [redacted]
- "EliteSingles Info" from [redacted]
- "Ashley Madison" from [redacted]
I am very concerned about my privacy and request immediate action to rectify this situation.
Reported by GetHuman-uofaguy on Saturday, January 19, 2019 8:18 PM
Tinder notified me: "You've surpassed the limit for restoring purchases after recreating the account."
Since the start, I faced problems with Tinder, leading me to buy Tinder Gold. It seems I only match by deleting and reinstalling it. Please rectify this issue to avoid me needing to do it again and restore my purchase.
Please rectify my app β Reinitiate it with the Gold subscription purchased with standard score without having me delete it again. It simply doesn't function! Additional information listed below.
Reference requests ([redacted]1), ([redacted]8), ([redacted]7), ([redacted]4), and others. Some unanswered emails:
Hello,
I deleted my gold subscription account yesterday. Today, I attempted to sign up again but encountered an error message.
I've tried various methods such as logging in with phone # and Facebook, clearing data, uninstalling, and using email recovery, all resulting in the same error.
Assistance appreciated.
-----
I managed to log in and restore my purchase, but I lost the 10 boosts I purchased before deleting the account and now they are missing. Please restore them.
-----
Seeking your help!
-----
Thank you for your assistance.
Is it possible to enhance my score on Tinder? Recently single after a long relationship, I hesitated using the app, resulting in several deletions and installations. Unaware of app rules, I took the search seriously and hope to increase my account's visibility/popularity for other users.
Please aid in boosting it. Currently, the likelihood of others liking me is very low, unlike when I first installed it without a subscription.
P.S. I bought 10 boosts before deleting it, and they disappeared upon reinstallation.
Thank you in advance and apologies for any inconvenience.
-----
Hello,
As I haven't received a response, I'm following up.
Yesterday, I deleted my account while holding a gold subscription (prepaid for a year). Today, I tried to sign up again but received an error message.
Attempted various methods to log in, clear data, uninstall, disconnect from Facebook, but encountered the same error each time. Kindly assist.
Regards,
-----
Hi Pam,
Reaching out as a final attempt to improve or reset my score. Taking Tinder seriously now, this is crucial.
Referencing below email, please assist promptly. Having spent over $[redacted] in less than a month on the app, I expect at least the bare minimum. 10 boosts purchased vanished after reinstallation. Today, I hardly receive any likes, whereas during the free period, I had numerous matches. Unfamiliar with app algorithms or rules.
Thank you,
-----
Sent 3 follow-up emails:
Good morning,
Just a follow-up on this request.
Reported by GetHuman-cosgrec on Saturday, February 2, 2019 2:31 PM
Hello,
I have been using Tinder on and off for several years. As a very attractive male, I used to receive between four and seven matches a day when I last used the app two years ago.
I want to emphasize my attractiveness. Women often react positively when I interact with them. For instance, a young blonde girl recently bought me a beer.
Respecting women is essential to me. However, despite my value on Tinder, I have noticed a significant drop in matches. Although I've had the app for over a week, I've only received two matches, which is concerning.
I feel like I may be facing some sort of quarantine, possibly due to a low ELO score, but I'm unsure of the exact reason for this.
Even when I asked stunning girls last night if they would swipe right on me, they all agreed. I believe they were sincere and not just being polite.
Overall, I believe there may be an issue affecting my visibility on Tinder. I am willing to provide photos to illustrate my point. Previously, I used to match with many individuals daily, but now I am encountering the same profiles repeatedly without any success. Something seems amiss here.
Reported by GetHuman-hyperdef on Sunday, February 3, 2019 2:36 AM
Hello there,
I recently received a notice about my account being banned from Tinder.
I wanted to understand why this happened and went through some possibilities:
1. Maybe my opening line was too bold for some users? (I may be a vegan, but I'll still enjoy your sausage) I believe it was well-received by most.
2. Perhaps something in my bio was deemed offensive and got me reported? I've included my bio below for your review. I've had positive feedback on it.
"Looking for something short and funny...just like your cock π
Life goals: to change the world and have fun doing it!
Well-spoken Welsh (former) wild child seeks witty wingman for wine, willy, and worldwide wandering!
Fun facts:
I've been arrested
I kissed the not-so-pretty Calvin Harris ([redacted])
I took my sister on a Tinder date
I had dreads
Things I love:
Ricky Gervais
Science
Cooking
πππ
Things I donβt want:
Marriage
Kids
You:
Great chat
Good teeth
Bonus points for fire-making skills"
I did recently update it to add "no daywalkers," but I don't think it should be offensive to anyone. I even mentioned my ginger sisters in a humorous way.
3. It's possible that some of my pictures were too provocative. While I respect different preferences on Tinder, I believe everyone should have the freedom to express themselves. Maybe one photo was a bit daring, but I've seen more explicit content.
I kindly ask for a prompt review of this situation as Tinder is my go-to for procrastination. Having to work instead would be dreadful.
Thank you.
Reported by GetHuman-robynvbr on Monday, February 4, 2019 9:41 AM
To whom it may concern,
I represent Safe Soulmate, an organisation dedicated to providing support for adults with learning disabilities and autism. Our mission is to offer safe opportunities for individuals to develop friendships and relationships. Through educational workshops covering topics like social skills and personal safety, we empower our participants to understand healthy relationships and foster connections with others. Our personalized face-to-face approach ensures that each person's specific needs are addressed.
While currently based in Cambridgeshire, where there are approximately 14,[redacted] individuals with learning disabilities, we aspire to expand our services to reach a broader audience. We aim to collaborate with partners to enhance online safety measures as vulnerable individuals can be targets for abuse on dating platforms. By offering an alternative to traditional online dating, we believe we can help our participants establish fulfilling relationships, better integrate into society, and reduce the risk of exploitation.
If you are interested in supporting our cause as a sponsor, please reach out to us. We believe that a partnership could benefit both our organizations.
Warm regards,
Christine O'Neil and Vicky Baddeley
Reported by GetHuman2147957 on Wednesday, February 6, 2019 5:53 PM
Recently a recent connection on Tinder mentioned having friends who work at the company and we exchanged numbers. Our conversations were cordial and engaging. I strive to maintain respectful interactions. After few days of chatting, I inquired about her preferences for first dates. She expressed disinterest in going on a date but wished to keep talking "in case she changes her mind." Despite feeling slighted by the preemptive rejection, I politely bid her farewell and blocked her number. Surprisingly, I discovered being banned from Tinder the next day for alleged breach of community guidelines, without specifics given. I submitted a support ticket requesting a review of my account to clear any misunderstandings. I suspect this ban may be linked to a possible smear campaign following my interaction with a friend of a Tinder employee.
Reported by GetHuman-maxflash on Thursday, February 7, 2019 11:42 PM
I upgraded to Tinder Gold to see who swipes on me. When I swipe right on them, it says we matched, but they don't show in my matches. I've tried logging in and out, uninstalled the app, and tried everything, but the issue persists. It seems to be a problem on your end because even when my friends super liked me, we don't match. Looking forward to your response. Thank you.
Reported by GetHuman2166856 on Saturday, February 9, 2019 12:16 AM
Dear Tinder Support,
I am reaching out because my Tinder account was disabled after a disturbing message was sent to a girl from my phone by a friend who accessed it without my knowledge. I was shocked to discover the ban and am deeply sorry for the incident. I would like to request reactivation of my account and assure you that I will prevent unauthorized access in the future to avoid such issues. I regret not supervising my phone and account properly, and I also wish to apologize to the recipient of the message. My Tinder account is linked to my Facebook, and the email associated with it is [redacted] I sincerely hope you will consider my request to reinstate my account. Thank you for your attention, and I eagerly await your response.
Best regards,
Colton Smith
Reported by GetHuman2167705 on Saturday, February 9, 2019 3:32 AM
I previously reached out but did not receive clarification on my situation. Upon logging into Tinder, I discovered my account had been banned. After reviewing the community guidelines, I do not believe I violated any rules. I attempted to create a new account with a different phone number, following all guidelines closely. However, this account was also banned without any activity on it. I am unsure why both accounts were banned and I would appreciate an explanation or, ideally, a reactivation of my original premium account. It was disappointing to pay for the premium features only to have my account banned shortly after.
Reported by GetHuman-gavinfin on Saturday, February 9, 2019 3:38 AM
Hello everyone, I'm Mary Long. I recently signed up for Tinder, and my account was unexpectedly deleted after only three days. I had unknowingly purchased an alias subscription and tried to cancel it. This resulted in my bank account being overdrawn by $54. I am seeking a full refund and clarification on why my account was removed. It's a disappointing situation, and I believe it may be related to having mentioned that I am "conservative" on my profile.
Reported by GetHuman2168416 on Saturday, February 9, 2019 7:36 AM
I joined Tinder about 2 years ago out of curiosity, but never matched with anyone due to having a blank profile. Recently, I tried to use the app again, only to discover that my account has been banned. As I am currently deployed in the military, I don't have the opportunity to acquire a new phone or change my phone number for a new account. Could you kindly assist me in unbanning my original account? Thank you for your help.
Reported by GetHuman2169632 on Saturday, February 9, 2019 3:08 PM
I am facing an issue where I believe I might have unintentionally created a second Tinder account, impacting my main account. Recently, my daily matches have significantly decreased from 2 per day to just 1 per week. I suspect this drop may be due to Tinder possibly penalizing me for having two profiles. I have invested in boosts and Tinder Gold multiple times in recent months and am willing to do so again. However, if my account rating has been negatively affected by the existence of this second account, it undermines the value of these purchases. I kindly request assistance in removing the second account and restoring my main account's rating. Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-therouxb on Saturday, February 9, 2019 5:08 PM
Hello Tinder Support,
Last summer, I had a misunderstanding while joking with a match on your app which led to me being reported and subsequently banned from using my account. I would like to kindly request the reactivation of my account. I realize now that my joke was inappropriate and assure you it won't happen again.
Additionally, I encountered a user who was engaging in suspicious behavior by creating multiple accounts with similar names to offer money to women. This user also sent me an unsolicited inappropriate image before I blocked him. I found it concerning that while my account was banned for a harmless joke, his account remained active.
Thank you for your attention to this matter.
Best regards,
Sim
Reported by GetHuman-simthape on Saturday, February 9, 2019 11:47 PM