I redownloaded tinder and discovered this error code. When I emailed someone named Carl...

GetHuman-alfeygin's customer service issue with Tinder from October 2018

Help with my Tinder issue
The issue in GetHuman-alfeygin's own words
I redownloaded tinder and discovered this error code. When I emailed someone named Carl from customer service, he told me I was banned. This came as a shock because I reviewed the terms and conditions, as well as the community guidelines and do not recall violating any of these terms. I politely asked Carl for a reason for the ban* considering It does not say anywhere in the terms and conditions that I do not possess the right to know what I had allegedly done. He responded at a pretty slow rate, where I had emailed him several times to follow up. Only for him to email me back saying “we take violations very seriously and you are still banned”, again I ask him for a reason, as I had several times. I still do not know the reason for this ban and would prefer to speak with someone other than Carl, since he doesn’t seem to realize that in every email I have sent him (* times) I had asked the same question: what did I allegedly do? **Thank you!
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Tinder

Customer service issue
Reported by GetHuman-alfeygin
Oct 11th, 2018 - a mon ago
I have an issue with Tinder too
Fixed
Seen by 6 customers so far
Similar issue to 16685 others
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Timeline
GetHuman-alfeygin started working on this issue
Oct 11th 2:10am
GetHuman-alfeygin indicated the issue is not fixed yet.
Oct 11th 2:11am