I just joined Tinder - I thought I signed up for Gold (that was the option I had clicke...

GetHuman-danwniel's customer service issue with Tinder from August 2018

Help with my Tinder issue
The issue in GetHuman-danwniel's own words
I just joined Tinder - I thought I signed up for Gold (that was the option I had clicked initially), but apparently I accidentally signed up for Plus.*The $** fee was already charged for Plus. I was trying to upgrade for $** more (it said "upgrade for $***mo"), but instead it looked like it might charge $**.*So I found a help page to ask about it (was extremely difficult to find on the Tinder system), but it didn't work - the captcha didn't connect.*I clicked upgrade and it charged $**!**I just wanted to spend $** more to upgrade to Gold for the month, as it said - I should not have been charged twice! Now $** that was taken needs to be returned to my account! This is definitely what is known as a "dark pattern" in web design!!
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Tinder

Customer service issue
Reported by GetHuman-danwniel
Aug 24th, 2018 - 4 mons ago
I have an issue with Tinder too
Fixed
Seen by 5 customers so far
Similar issue to 8785 others
0 customers following this
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Timeline
GetHuman-danwniel started working on this issue
Aug 24th 1:31pm
GetHuman-danwniel indicated the issue is not fixed yet.
Aug 27th 2:59pm
GetHuman-danwniel indicated the issue is not fixed yet.
Aug 27th 3:00pm
GetHuman-danwniel indicated the issue is not fixed yet.
Aug 29th 10:09am