TikTok Customer Service Issues

My account has been repeatedly shut down this week, sometimes multiple times a day, and today I found out I've been permanently banned from TickTock for allegedly violating community standards. The content on my account remains the same, but I am unable to post new content since you banned me. This is the second time this has happened, despite having millions of shares on my videos. I feel frustrated and powerless because there is no option for me to appeal this ban.

I need help with my TikTok account as it has been mistakenly frozen. Despite not violating any of TikTok's policies, my views have dropped significantly since this happened. I believe my account was frozen because I unintentionally deleted some videos, which I didn't mean to do. I am sorry for this mistake and assure you it won't happen again. I kindly request to review my account and remove it from the freezer list. I am working hard to create good content, and I hope for your understanding and assistance in resolving this issue promptly. Thank you for your help! You can find my TikTok profile link here: [redacted]

I have emailed TikTok with the following information: Update: We have another account under @whostheprettybestfriend_ that has also been banned. Please consider reinstating both accounts for us. Let's demonstrate to the bullies that they cannot continue this behavior. They are misusing the reporting system out of jealousy. This marks two accounts banned in less than a week. We have dedicated a lot of time to building up these accounts. Your assistance is greatly appreciated. Thank you. P.S. Could you consider taking action against the users rapidly reporting us, purely to act as bullies? Resending: Good morning, I discovered this morning that our shared account, @anasharkey, with my 13-year-old daughter, has been banned. I have contacted TikTok multiple times over the past month regarding what we believe to be harassment and bullying targeting our account. Our content is often reported for no valid reason, likely by a group of young girls from my daughter's school who are bullying her. They exploit the anonymous reporting feature, repeatedly targeting us. Despite reporting this behavior on TikTok and receiving only generic responses, nothing has been done. I hope this email will receive the attention it deserves. Reinstating our account would boost my daughter's confidence and set an example for bullies. I believe there is a flaw in the reporting system that enables teen bullying. If needed, I am willing to collaborate for further investigation. Although I understand you may not provide this, we would like to know the names of those reporting us to stop their unwarranted actions. Thank you for considering this matter. Please reach out to me via email or phone for further discussion.

I am a 56-year-old mother and grandmother facing serious threats on TikTok. The person posting false videos has caused immense stress, leading my sister to have a stroke recently. Her mental health has worsened, prompting her psychiatric team to consider admitting her for safety reasons. I reported the issue to your help page and emailed you directly, but I have not received a response. The content being shared is harmful, and we are seeking legal advice and involving the authorities. Please contact us at [redacted] before the account becomes unavailable. The situation is distressing, and we hope for a prompt resolution to stop this distressing behavior on your platform. Thank you, Jacqueline Ryall.

I need your assistance as my account was mistakenly placed on the freeze list. I haven't violated TikTok policies, but my views dropped since my account was frozen. Although I deleted videos unintentionally, it was not a deliberate action. I apologize for this error and assure you it won't happen again. I am unaware of any other mistakes that could have led to this situation. Please review my account and rectify the issue. I am working hard to create quality content and hope for your understanding and support. Thank you for your help. - Masoo704

My account keeps getting logged in from different locations and devices without my knowledge. It was originally @kattrina_kiss and then changed to @kattrinakiss. Trolls attacked and hacked my account, which had 42k followers. I've had my account permanently deleted 9 times, with the last deletion being irreversible. During my live sessions, I would have 1k-8k viewers, sometimes reaching 55k in total. Trolls have caused issues by banning videos and ultimately resulting in a permanent ban of my account. I've observed unusual activity such as people being removed or added, messages sent without my knowledge, videos posted from drafts, videos set to private, and restrictions on going live while not using the app. I've also received threats regarding my TikTok account on other social media platforms. I urge you to investigate this matter and restore my account. I have attached relevant pictures for your reference, including proof of threats and suspicious logins.

My account, previously @kattrina_kiss now @kattrinakiss, has been experiencing unauthorized logins from various locations and devices. I suspect it has been hacked by trolls. Despite being able to restore it 8 times before, it was permanently deleted without my knowledge. My account had reached 42k followers, with live sessions attracting between 1k to 8k viewers. Trolls interfered, resulting in videos being banned and the account ultimately banned. I noticed unusual activity, such as deletions/additions of people, unauthorized messages, and strange video posts. I even received threats related to my TikTok account on other platforms. I cannot upload pictures here, so please contact me via email to share evidence and request assistance in restoring my account.

My account keeps getting logged in from different locations and devices without my knowledge. It was previously @kattrinakiss, now @kattrina_kiss, and has been attacked by trolls. I received logins from unknown sources, leading to my account being permanently deleted 9 times. Although it was restored 8 times before, the last restoration was unsuccessful. With 42k followers, my live videos attracted 1k-8k viewers, reaching up to 55k in total. Trolls caused videos to be banned and the account to be permanently blocked. Odd activities like deleted/additional people, unauthorized messages, and video manipulations were noticed. Despite my efforts to maintain privacy, my account was permanently banned without the possibility of appeal. I request a thorough investigation and restoration of my account. I have faced threats related to my TikTok account on other social platforms. As I can't attach pictures here, please contact me at [redacted] for evidence.

I attempted to report a video posted by a user named hotsteamytowel approximately 20 to 30 minutes ago. I have been unable to reach him, and the concerning part is that he inadvertently displayed his Social Security card with personal information in the video. It is crucial to have this video removed or notify the user to prevent identity theft.

My daughter's account was permanently banned because a girl falsely accused her of bullying and using inappropriate language. This led to severe online harassment with people sending harmful messages and even disclosing personal information. Despite our efforts to block and avoid the situation, the problem persists as this person continues to create new accounts to target us. We request the reinstatement of my daughter's account and ask for action to be taken against the individual causing this distress. Please contact us via email with a resolution. Thank you.

I recently had a video removed from TikTok due to a community guidelines violation. The video was a duet, and originally, both videos were taken down. Subsequently, the other user whose content was involved had their account reinstated and their video remained up, while mine was still removed. I attempted to contact TikTok through multiple channels, starting with emailing [redacted] as prompted in the app notification. Unfortunately, I received a generic response directing me to the support website. Following the website's instructions to appeal by reporting a problem within the app led me back to the initial notification. This frustrating cycle repeated itself as each avenue redirected me elsewhere without resolving the issue. Even reaching out to [redacted] garnered a response in a different language, instructing me to revisit the app, restarting the ineffective process. It has been four days since my video was removed, and despite encountering various dead ends, I remain determined to appeal. Any assistance in navigating this ordeal would be greatly appreciated.

Hello, I am a creator from Slovakia, my TikTok username is miska_hrinka7. Recently, I have faced issues with receiving unjust blocks on my account. TikTok acknowledged that the first block I received was an error, citing a violation of community guidelines which was later deemed untrue. Unfortunately, I have now received another block, this time preventing me from posting for a week due to alleged violations of community guidelines. Despite my belief that I have not acted against the guidelines, I seem to be targeted by a group of individuals aiming to hinder my video uploads. This behavior may be considered cyberbullying. I kindly request assistance in addressing this issue. Additionally, considering TikTok's acknowledgment that I did not breach any guidelines, the repeated blocking of my profile seems unfair and should be investigated to prevent recurrence. Best regards.

I am experiencing harassment on TikTok. After being banned, I am unable to comment despite not violating any guidelines. Appeals are not being permitted, and my content keeps getting reported and deleted unjustly. Recently, my child's TikTok account, which only features video games with no comments, was permanently banned. It appears we are being targeted as someone even impersonated me using my name and profile picture. Despite reporting this, TikTok did not take action. I am contemplating legal action against TikTok but would prefer to resolve this without a lawyer. Please reach out to assist in resolving this matter. Thank you.

I am reaching out because my TikTok account @raecastagno was unexpectedly banned for multiple violations, which is confusing since I have not posted anything in over a month. I only had two previous violations, and since then, I have been following all the rules without any issues. I believe it is unfair to ban me without any recent evidence of violating the community guidelines. I am formally appealing this decision as I feel it is unjust to be banned without concrete proof of wrongdoing. As a licensed attorney, I am eager to resolve this matter legally and request that my account be reinstated promptly. I have influential individuals I collaborate with on my account who are disturbed by this unjust ban. Please rectify this situation promptly as I need my TikTok account back without any further delays. Thank you for your attention to this matter.

Dear TikTok administration, I am writing to address the block on my @sisa.dmin channel after posting a video. The notification states that my account is permanently blocked for multiple violations. I am unsure of the specific violations that led to the channel's block. Should I have unknowingly made an error in one video, I am willing to remove it and receive a warning detailing the offense rather than a complete channel block. I sincerely request the unblocking of my @sisa.dmin account and assure compliance with posting guidelines moving forward. Thank you for your consideration and understanding.

I need urgent help! A 20-year-old individual is threatening my friend and me by leaking personal information, even mentioning calling the school and involving law enforcement. The video being circulated must be removed promptly to prevent further escalation. Repeated efforts to report the video have been unsuccessful as the person keeps reposting it. Threats of harm to ourselves and our families, along with attempts to locate our address, are causing extreme distress. The culprit behind this misinformation is xo.prudence, and the account exposing personal details is awoogabait. Please address this situation swiftly to prevent any more harm.

I have reached out to TikTok multiple times but have not received any assistance. My account is repeatedly blocked from posting for a week without a valid reason. This has happened four times in a row, preventing me from using my account for the past three weeks. I am unsure of what I am doing wrong. I believe there may be an issue with my account, as my videos are removed without explanation. This situation is disheartening as I aspire to be an influencer. The lack of communication and support from TikTok is making me consider giving up this dream. I am 22 years old and eager to start posting again.

I've noticed that two songs on TikTok, "Trophy Wife" and "You Just Won't Do," were attributed to Kristi Stafford, but I am the actual songwriter behind both tracks. Kristi Stafford performed in the music video on VEVO and CMT, but the songs are mine. I kindly request a correction of this information. Please reach out to discuss this matter further. Looking forward to resolving this issue. - Marietta Kosovsky-Wilk

As a TikTok creator, I've noticed a concerning trend of many creators being banned during live streams. It seems the reasoning is related to violations of community standards. I have some questions that I hope can be clarified: 1. Is playing music in the background, such as through Amazon Music on Amazon Alexa, considered a violation of community standards during a live stream? 2. Are host artists who conduct follow or grow parties facing bans for violating community standards, even though these events help creators gain followers and engagement? 3. Can gifts exchanged among creators during live streams to promote interaction be a reason for bans? 4. Is TikTok's recent crackdown on live streams where creators earn income through gifts and tips a violation of community standards, especially when this is a primary source of livelihood for many? 5. With the significant revenue stream some creators derive from these activities, one would assume TikTok would encourage more participation. Is this type of content truly not allowed? 6. Seeking clarity from TikTok's customer service has been challenging, as the answers provided are often generic. Improvements in customer support would be appreciated. I look forward to receiving honest responses that I can share with the community to dispel rumors and alleviate fears among creators regarding live bans on TikTok. Thank you, Raymond Edwin Manning II SSG (Ret.) US Army Address: [redacted] SE 11th Pl Cape Coral, FL [redacted]

Yesterday morning, I discovered that my TikTok account was permanently banned due to an inappropriate post made by a friend who had access to my account. I am usually vigilant about avoiding anything inappropriate on my feed and promptly report such content. I kindly request assistance in unbanning my account with the username Ily2tmabe._.12. If the ban could be lifted, I intend to change my password to ensure the security of my account. Thank you for your cooperation.