Tidal Customer FAQ

Apologies for the inconvenience. If your family members are having trouble playing music on Tidal, ensure they've been properly added to your Family plan. Each member needs their own Tidal account and you must invite them via email through your Tidal account settings. They need to accept the invitation to join the Family Plan through their own account. If you have completed these steps and the issue persists, make sure each user is logged into their respective Tidal accounts, not the main account. If the problem still is not resolved, it may be best for all members to log out, then log back in again.

Hmmm... we're not sure about that. Your request seems unrelated to Tidal, a music and podcast streaming service. Please reach out to the appropriate company or service to cancel your wash club membership.

There may be several reasons why the Tidal app isn’t playing on your computer. It could be due to outdated software. Ensure that your Tidal and operating system are both up-to-date. You might also be experiencing poor internet connection. Check your network settings and make sure you have a stable connection. Thirdly, the problem could be with the app itself. Try uninstalling and reinstalling the Tidal app. If all else fails, there might be issues with your account authentication. You can try signing out and back into your account.

We're sorry to hear that you're encountering difficulties while logging in to your Tidal account. Here are the steps to reset your password: 1. Click on "Forgot your password?" on the login screen. 2. Enter your email address associated with your Tidal account. 3. Check your email for a reset password link from Tidal and click on it. 4. Set your new password. If you're still having trouble logging in after doing the steps above, ensure you entered the correct email address. Also, check if your Tidal subscription is still active. If you've followed these steps and are still experiencing issues, we recommend reinstalling the Tidal app as a last resort.

Yes, Tidal does support Samsung's separate sound application, known as SoundAssistant. SoundAssistant allows you to control the media volume instead of ringtone when pressing the volume keys and offers an advanced option to control the volume of music and apps separately. This way, you can listen to music through your Bluetooth speaker and still use your phone for calls, with the sounds coming from two different outputs.