my tickets disappeared off my phone for Kathy Griffin after showing on it for over a we...

GetHuman-eham's customer service issue with Ticketmaster from June 2018

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The issue in GetHuman-eham's own words
my tickets disappeared off my phone for Kathy Griffin after showing on it for over a week. I paid for insurance on the tickets also, but not one person is able to help me and it is four in the morning and I am trying to reach the east coast so I can get into the concert that I paid over two hundred dollars to get in for my third concert with her. This is a very important weekend and I don't understand how it says the tickets are no longer there when I have the receipt ******** is the receipt number. The PIN is ********. I need this back on my phone immediately. I paid good money for this and this is a big weekend for me and friends. I did nothing wrong and I will be very angry if for no reason we are not allowed in the venue, even though I have receipts but it is the fault of ticket master that it disappeared and no rebate will make up for this as we have plans for the entire weekend and I am paying for a hotel room and other shows and a dinner party plus private make-up for the ladies before the show, so please help me. *Ellen Abrams****-***-****
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Ticketmaster

Customer service issue
Reported by GetHuman-eham
Jun 15th, 2018 - 9 mons ago
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Seen by 11 customers so far
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman-eham started working on this issue
Jun 15th, 2018 11:33am