**PRIVATE & CONFIDENTIAL** *****DO NOT SHARE THIS*****This is only to TEXTNOW App TechS...

GetHuman-willnghe's Dispute a Charge issue with TextNow from March 2021

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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-willnghe's own words
**PRIVATE & CONFIDENTIAL** *****DO NOT SHARE THIS*****This is only to TEXTNOW App TechSupp team:**date submitted: : **-**-****** *** *****--my *day old, NEW PAID textnow subscription acct, only * days old.*The next day, I uninstall from old cellph and reinstalled textnow app into newer cellph. So I switched to newer cell ph device,next day,**-**-**.** I logged in successfully, but ur app Textnow forced me to choose new ph, so I did.**** *** *****pls restore my ALREADY NEW PAID SUBSCRIPTION features....PAID, THE DAY BEFORE.**email addr: W*****@***.com*not the former:******@***.com**name: c*everly movie*I paid $*.** annual fee to Lock in ph* **.***mo for ad lite, on ph*** *** **** at sign up, on auto renewal.i shouldn't have to be forced to choose new ph* after ** days inactivity.I paid $*.***--to prevent this.So why did textnow app forced me to choose another ph* after I paid yesterday, but today, I was forced to pick another ph* and the *st paid ph* was released& unrecoverable***.*******why the **** was $*.** annual price offered& , not locked-in that ph*--* *** *** ****?*--i paid already, but ur app did not do that. it released it****when I logged into newer cellph device, ur app released my paid phnbr, which made me mad. *****so I was forced to choose new ph and that is *** *** ****, but full ads,NOW.... shows up!huh??? even tho ur app has my credit card still charging me, for ad-lite $*.***mo--still auto renewal is set up, &completed **-**-**. .....huh?????*but TODAY , **-**-**-- these features are not restored to reflect my pymnt.*Im*FRUSTRATED. *PLS HELP.*****I'm not paying. textnow-app twice.**pls hurry,*To correct this....*I have a medical crisis hardship concurrently happening, I need to stabilize this ph* acct . I have to go to hospital soon,***********************pls hurry.*i need a stable ph*, thank u,**c*everly*call *** *** ****--an alt ph*, to text me,too**W*****@***.com**im in AZ time zone, * hrs behind New York time

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TextNow

Dispute a Charge issue
Reported by GetHuman-willnghe
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 3431 others
0 customers following this

Timeline

GetHuman-willnghe started working on this issue
Mar 23rd 8:06am