Hello, my name is Jordan and I have a bit of an unexpected emergency that needs to be r...

GetHuman1625922's customer service issue with TextNow from November 2018

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The issue in GetHuman1625922's own words
Hello, my name is Jordan and I have a bit of an unexpected emergency that needs to be resolved. To start off one of my younger cousins got hold of my debit card at night and decided to use it to buy a phone from the site. (I have no idea if debit cards can be used instead of credit so this kind of worries me.) The first big problem I have is that he accidentally used someone else's email instead of his own, Second would the purchase of the phone count against me even if the device hasn't yet been shipped or any security screening completed? Is there any way we can cancel the phone plan and delete the account? I appreciate whom for taking the time to read my email and hope to hear back soon as this is giving me a lot of anxiety.**Thank you, **The email: *****@***.com**The password used: Hairlesssub****
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TextNow

Customer service issue
Reported by GetHuman1625922
Nov 26th, 2018 - 10 mons ago
I have an issue with TextNow too
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Seen by 10 customers so far
Similar issue to 4186 others
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Timeline
GetHuman1625922 started working on this issue
Nov 26th, 2018 9:53am