Yesterday my card was declined because I have two different net spend card well the mon...

GetHuman-mareray's customer service issue with TextNow from August 2018

Help with my TextNow issue
The issue in GetHuman-mareray's own words
Yesterday my card was declined because I have two different net spend card well the money was on the wrong card and the car that was on your file as my credit card didn't have any money on it.... Well I went in and changed my payment information and **.** was taken off my card for my monthly plan but it is still telling me that my card was declined and the minutes are not on there.... I looked in my payment history and it shows that the payment was accepted and when I called my card the money is gone off of it I want you to either refund my money or I want my minutes on there by the end of the business day thank you very much
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TextNow

Customer service issue
Reported by GetHuman-mareray
Aug 9th, 2018 - 7 mons ago
I have an issue with TextNow too
Fixed
Seen by 6 customers so far
Similar issue to 1637 others
0 customers following this
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Timeline
GetHuman-mareray started working on this issue
Aug 9th, 2018 11:41am
GetHuman-mareray indicated the issue is not fixed yet.
Aug 9th, 2018 1:48pm
GetHuman-mareray indicated the issue is not fixed yet.
Aug 9th, 2018 1:50pm
GetHuman-mareray indicated the issue is not fixed yet.
Aug 9th, 2018 1:50pm
GetHuman-mareray indicated the issue is not fixed yet.
Aug 9th, 2018 1:52pm