I would like a refund for a Sim card that isn't what I ordered. Also I would like for m...

GetHuman748375's customer service issue with TextNow from June 2018

Help with my TextNow issue
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
I would like a refund for a Sim card that isn't what I ordered. Also I would like for my refund to go on the original payment card
I trust that TextNow will make this right and come up with a resolution that is fair.
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TextNow

Customer service issue
Reported by GetHuman748375
Jun 4th, 2018 - 19d ago
I have an issue with TextNow too
Fixed
Seen by 3 customers so far
Similar issue to 186 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman748375 started working on this issue
Jun 4th 4:17pm
GetHuman748375 indicated the issue is not fixed yet.
Jun 4th 6:11pm