I had to create this new account just to send information about my other account with t...

GetHuman740898's customer service issue with TextNow from June 2018

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The issue in GetHuman740898's own words
I had to create this new account just to send information about my other account with the actual issue! This Account. CaseyS*****@***.com***I was logged out at about *:**-*:**pm today. I used my password to log back in and was denied. I then click forgot password a new password was sent and I made a new password. Once it was verified it asked for me to login. I used my email *****@***.com along with my new password. It then stated that my username*password was in valid?! I repeated this process over **times at least! I still cannot access my phone. Please Help I don't quite understand what's going on. When making a new password if I make a mistake of not having both as identical it alerts me instantly. The next step combining my username*email with my new password. Suddenly it’s invalid?! I’ve been with you textnow since *yrs ago. I recommend you to everyone! Love your platform!! Please HELP ME. Thank You * *Below asked what android version. Currently it’s Android LG G Stylo. If I were to update my phone it will become a android *.* Marshmallow but I haven't seen that in your drop-down list as one of the options. Text Now Version *.**.*
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TextNow

Customer service issue
Reported by GetHuman740898
Jun 2nd, 2018 - 2y ago
I have an issue with TextNow too
Fixed
Seen by 13 customers so far
Similar issue to 105 others
0 customers following this
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman740898 started working on this issue
Jun 2nd, 2018 12:04am
GetHuman740898 indicated the issue is not fixed yet.
Jun 2nd, 2018 1:15am
GetHuman740898 indicated the issue is not fixed yet.
Jun 2nd, 2018 1:16am
GetHuman740898 indicated the issue is not fixed yet.
Jun 2nd, 2018 1:17am