I'm not even sure if this is a text now phone! How come my phone number is not on phone...

GetHuman670517's customer service issue with TextNow from May 2018

Help with my TextNow issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman670517's own words
I'm not even sure if this is a text now phone! How come my phone number is not on phone? And how come there is a voice mail set up to a different number? And there was a vvpn plus someone was saving all my info! I'm gonna report this to Bbb. I want some answers about this crappy service and phone. And Im want to talk to someone in person. And I want a full refund for this bs phone and phone service
GetHuman670517 did not yet indicate what TextNow should do to make this right.
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TextNow

Customer service issue
Reported by GetHuman670517
May 9th, 2018 - a yr ago
I have an issue with TextNow too
Not resolved
Seen by 6 customers so far
Similar issue to 347 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman670517 started working on this issue
May 9th, 2018 8:29pm
GetHuman670517 indicated the issue is not fixed yet.
May 9th, 2018 9:52pm
GetHuman670517 indicated the issue is not fixed yet.
May 9th, 2018 9:52pm
GetHuman670517 indicated the issue is not fixed yet.
May 12th, 2018 10:10pm