I can’t remember my password they ask me a question I told them the right answer n they...

GetHuman2048640's customer service issue with TaxAct from January 2019

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The issue in GetHuman2048640's own words
I can’t remember my password they ask me a question I told them the right answer n they won’t let me change my password bcuz they said my answer was wrong I lived on Grove place all my child hood actually my mother still lives in the same identical spot n they telling me I’m wrong their stating I don’t know how to spell my own name are my address changed nothing has changed so I’m just locked out my email is fosterlanise@ gmail.com n I’m trying to file my taxes like everyone in the world all my info the same my number they say it’s not matching my address is not matching my nothing has changed plz help me I guess I just don’t remember the the password from last year
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TaxAct

Customer service issue
Reported by GetHuman2048640
Jan 27th, 2019 - 3 mons ago
I have an issue with TaxAct too
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Seen by 12 customers so far
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GetHuman2048640 started working on this issue
Jan 27th 10:13am