I placed a very large order which included some items that had to be picked up as shipp...

GetHuman1643100's customer service issue with Target from November 2018

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The issue in GetHuman1643100's own words
I placed a very large order which included some items that had to be picked up as shipping was not available. I placed the order with * items for pickup at the Wheeling, IL store. A little while after placing the order I got a message that the TV ordered was no longer available in Wheeling, IL and that I could have it shipped free or pick it up from another location. I tried choosing to ship it but after trying * times to get that to work ended up realizing that it really wasn't an option. OK, so I chose to pick it up from Lake Bluff, IL. But now I am not only having to travel out of my way to Lake Bluff for the TV but the other items are still in Wheeling, IL which is totally out of the way too. After calling customer service to see if I could have the other items switched to Lake BLuff, IL too I was told nothing can be done and that I could cancel the items and place a new order. The issue with that is I had a one-time **% off Black Friday coupon that couldn't be used again to replace the order. After ** minutes on the phone I was told there's nothing that can be done to make all items to be picked up at the same store or to replace the order with the discount. Terrible customer service...especially for a repeat customer that just spent $**** on one order....sorry I am coming across as rude but it's late and I have just spent an hour trying to fix an issue that your system caused. And after an hour of trying I am left with no help except to tell me there's nothing I can do and that I have to drive to multiple out of the way stores because no one can do anything to help me.

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Customer service issue
Reported by GetHuman1643100
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1865 others
0 customers following this


GetHuman1643100 started working on this issue
Nov 28th, 2018 4:13am

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