On October ** , **** i visited Customer Service deak at Target located at **** Flatbush...

GetHuman-rajdas's customer service issue with Target from October 2018

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The issue in GetHuman-rajdas's own words
On October ** , **** i visited Customer Service deak at Target located at **** Flatbush ave Brooklyn, NY *****.**I approached a female team member named Safyia. The purpose of my trip was to return a Dyson air purifier. *Dyson Pure Hot Cool Link Purifier*TCIN: **********UPC: **************Item Number (DPCI): ***-**-******I informed the associate that i am returning my item because i am not happy with the product due to safety reasons. When i place the item on my room is overwhelmed with* a burning smell which aggravates my child's asthma. In addition, i informed her that i do not have my receipt. The card used to purchase the item is no longer available due to the card being damaged.*She was able to pull up my item which was listed for $***.*She called for assistance for an overide and a team memeber named Nafisah stated that i wont receive a cash refund because i don't have the receipt. She stated i can not obtain a store credit either. She stated my option was to make a purchase or purchases totaling the retail value of my item. I disagreed with the option and asked to speak with a manager.* The manager whom i was not able to identify because she did not have her name tag visable on her outter garment. The manager stated that what Nafisah said is not an option anymore. The manager stated she was not able to locate the item on the computer**However, a store team member named Safyia who assisted me during the initial interaction* was able to locate the item. *I contacted customer service and i was on the phone with a representative named Chinnie. This individual stated she was not required to disclose her department but she works for Corporate. After nearly one hour and forty minutes on the telephone i was told that they will provide a $** credit and to keep the item.**When i stated why i was being provided a $** credit for an item that cost over $*** , the representative stated she didn't know the item was for that price. Clearly there is a lot of discrepancies or miscommunication between the managet and the person on the phone. The store manager informed the customer service department that my item was after ** days. How was she able to determine that without a receipt.**While waiting on hold near customer service desk* i observed a female approaching the customer service lane with a shopping cart full of items for return. The person stated i dont have my receipt and the team memeber asked for her ID and said you have a credit of $.***.** . The individual left her items on the counter and returned with new items as an exchange.**I feel as i was discriminated against my gender*race and that was the main reason why i wasn't able to obtain a store credit or refund. I was able to obtain the above mentioned consumer that was able to smoothly go forward with her transaction. I was able to verify that the female consumer did not in fact have her receipt and she was able to successfully complete her exchange transaction. I have obtained the consumer's information as a reference in the event i need to pursue legal actions. I would appreciate your feedback regarding this incident.
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Target

Customer service issue
Reported by GetHuman-rajdas
Oct 13th, 2018 - a mon ago
I have an issue with Target too
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GetHuman-rajdas started working on this issue
Oct 13th 5:56am