Target Customer Service Issues

I recently had an unpleasant experience with my Target order for in-store pickup. Despite waiting for the readiness notification, the item was not prepared when my husband and I arrived, leading to a lengthy delay. Upon reaching home and attempting to assemble the cart, we discovered a defect, making it unusable. As I tried to request a refund online, it indicated that I had not collected the product, adding to my frustration. Contacting customer service only made matters worse, with unhelpful responses and lack of assistance. I was even abruptly disconnected on one call and told to wait 24 hours before taking any further action. This whole ordeal wasted our time and left me dissatisfied with the service, especially as a loyal Target customer. I have since canceled the order and seek assurance that I will not be charged for the faulty cart. A follow-up call would be appreciated. Sincerely, April B.

Dear Team 😊, I just wanted to express my heartfelt appreciation to your company. Upon entering my local Target store in Rock Hill, SC, I was deeply moved to see "big girl mannequins" elegantly showcasing stylish clothing. The past few years have been a challenging journey for me. Starting with a difficult pregnancy, followed by a traumatic labor, delivery, and recovery, and the heartbreaking loss of my grandma to cancer six months later. These experiences left me feeling lost and shattered. Adding to this, a diagnosis of PCOS led to weight gain and depression, making it hard for me to dress confidently. Most stores I visited had plus-size clothes catered to an older demographic, until I encountered your empowering display. Seeing those mannequins gave me a sense of reclaiming my life. The romper I bought that day made me feel like a million bucks and helped me regain my confidence. Thank you from the bottom of my heart for this transformative experience. With gratitude, H.S. ❤️

I recently received a carry-on suitcase from Target as a gift, and unfortunately, both handles broke upon my first use. I do not have the receipt, and when I tried to return it, I was informed that it was not possible, not even for store credit. As a loyal Target shopper, I am puzzled by this response, given my positive history with returns. Despite the 90-day return policy, my situation involves a broken item with no means of repair. The suitcase is no longer stocked at Target, but I found it online for $99.99. I don't want the gift-giver to lose out on that amount of money. Obtaining store credit for a replacement would be greatly appreciated. Thank you for addressing this matter. It's disheartening as I've never encountered such difficulties with returns in the past.

Hello, I visited your store on 9/7/[redacted] hoping to purchase an ethernet cord that was listed as in stock on your website. Although the item was not available, I ended up buying some ice cream which was supposed to be on sale at 2 for $4. At the register, we realized the ice cream was ringing up at the wrong price. Despite showing the employee multiple tags indicating the correct price, they insisted it wasn't on sale. I was asked to return the ice cream to prove the price, which was frustrating. This incident made me feel accused of lying. I just wanted to complete my purchase and leave, not engage in a scavenger hunt around your store. I'm disappointed in the customer service and how the situation was handled.

I have a complaint regarding my registry. I recently discovered an issue where my Target registry incorrectly displayed only 6 needed items instead of the actual 80 items still needed. This caused confusion during my baby shower as guests thought most items were purchased, leading to receiving items we did not register for, like clothing. A Target associate confirmed the incorrect information at a store, further frustrating me and my mother. This experience has left us disappointed with Target's registry system.

I had an issue at Target where a team member, Milton Horton, accused me of bothering others without any interaction that day. Nine months ago, a team member sexually harassed me, resulting in her immediate termination. Now, I am being targeted by Milton Horton, who claims I am causing problems with team members. I feel ostracized and threatened by his actions. Security sided with him, and customers joined in, promoting violence. This experience left me embarrassed and disgusted. I am considering legal action for emotional distress and have decided to boycott Target, promoting other stores like Aldi. I no longer support Target and plan to share my story online. Milton Horton then banned me from the store permanently, stating team members no longer like me. I feel unfairly treated and seek resolution regarding this matter.

Order # [redacted][redacted] Hello, I have a couple of questions regarding my recent purchase. I wanted to participate in the trade-in car seat program, but since the store didn't have the car seats I wanted, I had to order online. 1. I am interested in using a 20% off coupon, but I can't bring my old car seats to the store until the new ones arrive. I hope I can take the new car seats home, install them, and then return to the store with the old ones. Can Target facilitate this process by allowing me to repurchase the new car seats at the counter to apply the discount? 2. I placed my order on September 10th with an expected arrival date of September 18th. However, it seems like the delivery might be delayed until September 22nd, which is the last possible day. Thank you, Chris P.

I would like to share my experience with the Archer Farms mixed nuts. Unfortunately, I have found the texture of the nuts to be rather chewy, which was disappointing as I was looking forward to enjoying the walnuts and pistachios in the mix. While I may not be a frequent Target shopper, I believe it's important to highlight this feedback for quality control purposes. Despite my experience, I have chosen not to leave a negative review as it could be an isolated incident, and I prefer to give your brand the benefit of the doubt. Thank you for taking the time to read my feedback. I appreciate Target as a great store and would be open to trying other items from your store brand in the future.

I purchased NBA 2k19 and a bag of Ruffles to receive a free $10 gift card. The Ruffles cost $3.99 and the game cost $99.99, but my charges were $3.18, $99.18, and $10. I discovered that the gift card's value was deducted as a discount on the order and then charged separately. The chips arrived separately, and I received the gift card once the game shipped. However, the tracking showed the game as delivered when I hadn't received it. After contacting customer service, they agreed to refund only $99.18 of the $[redacted] I paid for the game due to the gift card being treated as a discount. They refused to refund the full amount and didn't offer any compensatory solutions despite not receiving the game. Their lack of professionalism and refusal to address the issue left me feeling scammed and disappointed.

I was disappointed when I tried to use my 10% off coupon for Red Card Holders today at the Marketplace Target in Rochester, MN. The cashier scanned the coupon after ringing a few items, but it only applied the discount to the first items she scanned. When I pointed this out, she was unhelpful and dismissive. As a loyal Target customer and Red Card holder, I am frustrated that I couldn't benefit from the full discount on my purchase. This negative experience has left me feeling upset and dissatisfied with the customer service at the store today at around 12:30PM CST on Saturday, 9/22/18.

For 2 years, I've used my red card without any issues until today. The login process was changed abruptly to supposedly improve the experience. While I've always been pleased with their service, today was frustrating. After entering my user i.d. and password, I was directed to answer a question which then did not match. Unable to access my account, it was harder to reach support than calling Comcast. The difficulty was compounded by the language barrier due to outsourcing to India. Despite my disability preventing me from going to a physical store, I rely on online orders.

On September 9th, I placed an online order for a Complete Computer Workstation desk with storage, Order #[redacted][redacted]. Despite only ordering one item, I was charged twice for $[redacted].19 instead of the original $[redacted].39 due to tax differences in Las Vegas. I reached out to customer service on September 12th and spoke with Diamond, who instructed me to wait for my shipment to arrive before calling back for a refund. After receiving my item, I called the [redacted] number again and spoke with Ward, who provided me with a Case #[redacted]9 and assured me that a supervisor would contact me. Despite no follow-up, I called back again on September 21st and spoke with Cara in Manila, who escalated my case to a higher authority. I am puzzled by the delay in processing the credit as I only ordered and paid for one item. I urgently request my account to be credited back the additional $[redacted].19. I eagerly await a resolution either by phone or email at [redacted] Thank you, Tasha Heinzinger.

Dear Target CEO Brian Cornell, I would like to escalate an issue I had at a Target store in the return of a laptop computer with SKU# [redacted]8. The HP Stream laptop I purchased in June from the Enfield, Connecticut store had unexpected problems. Despite contacting customer service after the return period elapsed and visiting the store on September 15th, I was informed they could not issue a refund due to the time lapse. As I depend on disability income and have rent to pay, resolving this matter promptly is crucial. I have already procured a replacement laptop from Target. The faulty laptop is currently in storage in Massachusetts and can be returned to the Holyoke store. I urge you to arrange for a refund and inform me when I can bring the laptop, its box, receipt, and power supply to the store for the return. I can be reached at [redacted] and look forward to your prompt assistance in resolving this issue. Thank you, Roger T.

Order #[redacted][redacted] consisted of 3 shipments, with 1 package already returned. Placed on August 4, [redacted], I have experienced 6 delays for the rug I ordered. Each time I had to agree to a new delivery date, causing delays as I often missed the emails. I am uncertain of my position in the producer's queue and wish to know how many others are ahead of me. If it's a short wait, I'm fine to wait, but if there are many others, I may need to cancel. Despite contacting Target three times via phone and chat, I have not received a clear answer beyond the fact that the item is backordered.

I have reached out to our local store, contacted online support, and even tried tweeting and sending direct messages, but unfortunately, I have not received a satisfactory response. Despite expressing my concerns about purchasing a Graco car seat online, which was later found to be $[redacted] cheaper on Graco's own website due to a current promotion, I was informed that Graco is not considered a competitor to Target. I provided evidence of the price difference and even mentioned the significant amount our family spends at Target annually, yet the issue remains unaddressed. Disappointed by this lack of resolution, we have decided to return the Target purchase and switch to buying from Graco directly. The refusal to rectify this simple discrepancy goes against common sense and the definition of a competitor. This experience highlights the importance of customer relationships and the freedom of choice consumers have, especially in the age of online sales.

I received my red card debit card anniversary email with an additional 10% discount for in-store shopping. I visited the Shawnee KS store today to utilize this offer. Despite the clerk's assurance that my printed discount page was applied, the extra 10% discount was not deducted from my $[redacted].55 purchase. I usually shop in-store infrequently, saving up for bigger trips like today's. Sadly, not having the 10% discount applied impacts my budget. Although I value the other discounts, this oversight is disappointing. I kindly request Target to compensate me with a Target gift card equivalent to the missed 10% discount to rectify this error. My receipt number from today is 2-8[redacted]-0[redacted]-8 dated 9/30/18.

I've had a frustrating experience with Target recently. In my last three visits, I left the store without the items I intended to purchase. Today, while shopping through the Target app, I found an item on sale for pickup at my local store. Although an employee retrieved the item for me, guest relations declined to price match the app. I spent an hour on the phone with corporate, only to be told that prices can vary between the app, website, and store. This lack of consistency feels disorganized and misleading. I simply want to purchase item number DPCI [redacted]-00-[redacted] at the advertised price. Unless this can be resolved, I may have to stop shopping at Target altogether. The current response of passing the issue along to management is not satisfactory to me.

Today at approximately 10:49, while at Target in Watertown, I used my 10% off anniversary slip at the register. The slip only had the barcode on it, as per the email I received. The cashier, who appeared foreign to me, was rather rude. She insisted I needed the entire page, but I explained that only the barcode was necessary as there was no other information present. Despite this, she called a manager without attempting to scan the barcode first. To my dismay, the manager questioned her about scanning it, to which she admitted she hadn't yet. Eventually, she scanned it and the discount was applied without any issues. As a long-time Target customer, I felt frustrated by the cashier's behavior and her insinuation that I was trying to defraud the store with an invalid coupon that turned out to be my legitimate anniversary discount.

I have been experiencing issues accessing my Target REDcard Mastercard through Quicken. When I tried logging in on the REDcard website directly, I was unable to do so. After a lengthy period on hold, I contacted the phone number provided upon login failure to have my account unlocked. Upon finally accessing my account with my usual credentials, I was prompted to reset all security questions. I did not trigger an account lock, and my Quicken details were correct yet rejected by the REDcard site following a website upgrade. I am not pleased with unauthorized changes to my login details without proper prior notice and a valid reason. Subsequently, I have ceased using my Target REDcard and will no longer support Target both in-store and online. The unnecessary trouble caused requires too much of my time to rectify. Regarding accountability, whether it was TD Bank or Target behind the issue is irrelevant to me. As a result, I am exploring alternative options for my business needs.

I have been experiencing issues with accessing my wife's Target RedCard account through Quicken for the past two weeks. Additionally, we have not received a paper bill for the recent month. Despite having Bank of America pay my wife's balance on time, I am unable to log into the RedCard account online, even with the correct information. Attempts to correct and reset security questions have been unsuccessful. The system often rejects the sixteen-digit RedCard number. Contacting Target's [redacted] number has been frustrating due to long wait times. I would appreciate assistance in resolving this matter. For correspondence, please use my email [redacted]. My name is Jerry Kirkpatrick, and my wife is Linda Reardan.