Target Customer Service Issues

I am having trouble paying my Target bill. I received an email with reference number [redacted]1U[redacted]1. Every attempt to pay failed on both my phone and HP laptop. The laptop accepted my login details but showed errors like "Target is not responding" or froze. On my phone, it says my login information is invalid and requested a PDF reference number. I provided the email reference number but it was incorrect. I will visit Target W Hollywood to pay in person.

I used to enjoy shopping at Target. I could find $10 yoga pants/leggings from the Mossimo brand. Initially, I would plan to buy just leggings and end up spending $[redacted], discovering other items for my home in the process. Recently, however, I noticed a significant shift. The cheapest leggings in the store are now $30. I am puzzled by this change. Target used to be a go-to store for moms looking for essentials at reasonable prices, with the added bonus of finding unexpected gems. Lately, though, with the alterations like the dollar section becoming more like $3-$7 and affordable brands disappearing, the charm seems to have faded. I miss the days when a trip to "Tar-jay" made us feel chic without breaking the bank.

While shopping at Target in Spring Hill, Florida, I had an encounter with an employee who was stocking merchandise. When I approached her and spoke, she indicated she couldn't hear and turned away. If she had given me just 30 seconds of her time, she would have realized that I know American Sign Language (ASL). Even if I didn't know ASL, I know that some deaf individuals can read lips, which she seemed to be doing as she signed she couldn't hear. I could have easily written a note or she could have directed me to another associate. Instead, I had to search the store for assistance. Finally, I found a helpful associate who not only guided me to the product I needed but also walked with me to locate it. While I value equal treatment, having a disability should not lead to ignoring customer needs, especially when you work in customer service.

I recently purchased a PS4 game and inquired about internet requirements at the store. The employee advised me that internet wasn't necessary, but when I got home, I realized I needed WiFi. I attempted to return the game today without a receipt. Although the employee tried to help, the game couldn't be returned due to copyright rules as it was opened. I suggested store credit due to the misinformation, leading to a manager getting involved. The manager was dismissive and pointed out the internet requirement on the box, which felt inappropriate. After being told I hadn't made a purchase according to their system, I was left feeling upset with the treatment. Despite an attempt to resolve the issue, I left without a satisfactory outcome and was left with a game I couldn't use and a negative experience. I called to complain but realized I was speaking to the same manager. Feeling unheard, I am sharing my experience through this email to address the poor service received. Thank you for your attention to this matter. -Allen B.-

I am experiencing difficulties trying to pay my Red Card online. When I attempt to pay on my laptop, I can log in but encounter freezing issues before making the payment, with a message stating "Target is not responding." I previously tried to submit a complaint online, but I am unsure if it was successfully sent. On my phone, I am informed by Target that my login credentials are invalid when I try to make a payment. My bank statement shows the Target payment from last month. Although I considered paying through my bank account, it does not allow me to use my checking/debit option. I've heard complaints from others suggesting that Target may intentionally create obstacles to charge late fees. While I can use other payment methods like paying by phone or visiting my local Target store, this situation has caused frustration as I set up paperless statements to manage my Red Card.

I recently purchased a Tracfone refill card to extend my service days as advertised on the website. However, upon trying to use the pin, I was informed that the card could not be used for adding service days. Target's no refund policy for e-gift cards has left me frustrated, as the card did not perform as indicated. This is a clear case of false advertising and misrepresentation of facts. I suggest that Target reviews their stance on refunds and considers providing store credits as a compromise. It is unacceptable to purchase a card that does not deliver on its promises and be left with no recourse. I hope this issue can be resolved promptly. My order number is [redacted].

Hello, My family enjoys shopping at Target for their great customer service and the variety of exciting products available. We usually have a positive experience and definitely prefer Target over Walmart. However, on a recent visit, my husband encountered an issue with the Lego sale. He selected three boxes totaling over $50, expecting to receive a $10 gift card as advertised. Unfortunately, the cashier informed him he needed to download the Target App, register it, and wait for the gift card to be mailed. This process was frustrating for us as we prefer minimal technology involvement. We believe a straightforward $10 discount at the register would be more convenient. We prefer shopping in physical stores to support them and enjoy the tactile shopping experience. We hope Target can streamline their promotions to make the shopping experience more seamless. Thank you, Rachel Q.

I placed an order with Target on October 1st for my brother and sister-in-law's baby shower, as their registry was with Target. The order number is [redacted]. The website promised 2-day delivery which was crucial because the baby shower was on October 7th. Despite spending about $[redacted] on 4 registry items, my package arrived on October 9th, causing me to attend the event empty-handed and embarrassed. As someone in sales, I empathize with the importance of customer satisfaction. While I grasp that shipping complications can occur, promising a 2-day delivery when the company can't meet it is unacceptable. I considered returning the items due to the inconvenience, but my family was eagerly anticipating them. Regrettably, Target has lost me as a customer.

Hello, I have encountered issues with my Target baby registry which have been very frustrating. Despite speaking with multiple customer service representatives who have apologized, the problems persist. The registry does not update promptly when items are purchased, leading to duplicate gifts being bought. This has caused inconvenience for both us and our gift-givers, with some now reluctant to use the registry. We have numerous items still outstanding that we would like to be resolved. The situation has been quite distressing for us.

I placed an order on 9/23 and have used the chat feature twice to inquire about my order status. I continue to face the same issue, receiving emails every three days stating that delivery is delayed with new dates provided. Despite my frustration, I have not received the assistance I need. During my recent chat, I was informed that the missing hot dog costume would be replaced, and the refund for the lost costume is in process. However, I am still awaiting resolution for the undelivered hot dog costume. My request for either the order fulfillment or a full refund remains unresolved. Despite the assurance of an email update, I have not received any communication regarding the status of my order.

I've been experiencing issues with your website to manage my red card for the past two weeks. I was unable to make a payment or view my statement. Consequently, I made a payment over the phone, even though I usually do it online on the due date. The payment was made on time over the phone, and you should consider that the problem lies on your end, not mine. Every time I try to log in, I receive an error message preventing me from accessing my account. I prefer using the online payment service, so making payments over the phone is inconvenient for me. If there are problems with your online system, kindly send an email to notify customers. I hope you resolve this issue soon, as I will need to make my November payment shortly, and I trust I won't be penalized with a late fee due to the malfunction of your online payment service.

I am dissatisfied with the way Target handled my inquiries about an undelivered order. Attached is a FedEx notification showing the failed delivery attempt with tracking number [redacted][redacted]. The status indicates a delivery exception due to damage, with no required action from me. The package, weighing 52.90 lb, was not successfully delivered as of 9/25/[redacted], despite a scheduled delivery between 2:00 pm - 7:45 pm. The recipient details are listed as Brenda Hunter at [redacted] E Thistle St, Mandeville, LA[redacted]3. FedEx suggests options like holding the delivery at a local center or customizing the delivery. I hope Target can assist me promptly with this issue.

On October 12, [redacted], I visited the Customer Service desk at Target located at [redacted] Flatbush Ave in Brooklyn, NY. I spoke with a female team member named Safyia regarding returning a Dyson Pure Hot Cool Link Purifier. I explained that the item caused a burning smell affecting my child's asthma and that I no longer had the receipt due to a damaged card. Safyia located the item priced at $[redacted] but another team member, Nafisah, initially declined a refund or store credit without a receipt. When I requested to speak with a manager, I was told that the policy had changed, but the manager couldn't locate the item. After contacting Corporate, I was offered a $50 credit, which seemed insufficient given the item's value. The store manager mentioned the item being past 90 days, although I questioned how this was determined without a receipt. Observing another customer successfully returning items without a receipt and receiving credit made me feel discriminated against based on gender and race. I seek clarification and feedback on this situation.

I recently received two voicemails from Target regarding my feedback on Market Pantry lactose-free milk. The messages referenced file number [redacted]60P. Despite clarifying my review, I want to emphasize that the Market Pantry lactose-free skim milk is not suitable for me. I have experienced sickness every time I consume it, even when following proper storage guidelines. I have encountered stock issues with the Horizon brand at the Pikesville, MD, store and have consistently faced unavailability. While I have made efforts to request the Horizon brand, it has not been adequately addressed by the staff responsible for ordering. I prefer not to use Market Pantry due to negative experiences. My search for a suitable lactose-free option continues.

I visited the Lakewood, Colorado store on Vance Street on August 25. Typically, I bring my son with me in the stroller and take the elevator after daycare. On that day, I was alone and absentmindedly used the elevator, not realizing it would malfunction. Shortly after the doors closed, the elevator started going up and down violently for 30 minutes. With a low phone battery, I had to call my boyfriend for help since the elevator alert button did not offer immediate assistance. The fire department had to rescue me. The store manager kindly offered me a Starbucks drink, but it felt inadequate given the distressing experience. Revisiting the store with my family later, we noticed the same elevator was still out of order, indicating significant damage. This incident has left me uneasy, and the lack of appropriate support post-rescue was disappointing.

I am having an issue with the Boots and Barley American Beefhide Retriever Rolls. I started purchasing these because they are made in the USA and were reasonably priced. My dog enjoys them, and I have been buying them for years. A while back, I stocked up during a sale, but recently when I tried to buy more, it seems they have been discontinued. Despite checking 3 different Targets, I could only find a few, some of which were larger than what I typically get. They have all been replaced with Mexican-made rawhide, which is disappointing. If these have indeed been discontinued, will Target be introducing another American-made option? For now, we have resorted to getting American-made ones from Amazon since I no longer see any at Target. Thank you, J. V. Handel

I am experiencing an issue with the Boots and Barkley American Beefhide Retriever Rolls. I started buying them due to their USA origin and affordable price. My dog enjoys them, and I have been purchasing them for years. I had stocked up during a previous sale, but now they seem to be discontinued. After visiting 3 different Targets, I managed to buy a few, although some were larger than what I usually get. Unfortunately, they have been replaced with Mexican-made rawhide, which is disappointing. I'm wondering if there will be another American-made option available at Target in the future. Currently, we have resorted to buying American-made ones from Amazon since I cannot find them at Target anymore. Thank you, Jane Van Handel

I've had repeated encounters with the same security guard at Laguna Niguel Target, characterized as a Caucasian Hipster with distinctive features. This has happened three times, the latest being October 3, [redacted], around 2 pm. Despite my background in the US Military and various high-profile security clearances, I feel uncomfortable and targeted by this specific guard whenever I visit this store. I've worked at this Target location in the past, and my experience is unique to this particular store, as I face no issues at other Target locations. I am considering reaching out to corporate or even involving local law enforcement due to the consistent monitoring and unease caused by this guard. I believe my credentials, such as my Veterans ID and past employee information, should not be necessary for a simple shopping trip. Kindly help address this situation as it is becoming increasingly bothersome.

I am trying to assist my daughter with an issue she's facing. We have both tried contacting customer service but haven't had any success. My daughter ordered a threshold rug, which arrived with a tear on one side. Unfortunately, she doesn't have a way to return it as there is no nearby store, she can't repackage it, and she can't take time off work for a pick-up. She's been informed that she can't receive a replacement until the defective rug is returned. We are frustrated with the process and expected better customer service from Target. She's left with a damaged rug and no resolution in sight without incurring additional expenses. Is there any way to facilitate a replacement or refund for the defective rug? Thank you for your assistance.

I would like to share my recent experience using WIC checks at my local Target. While waiting in line, the cashier called for a manager to oversee the transaction, which resulted in multiple employees making comments and faces about it. Even after the manager arrived, the process was prolonged and made me feel uncomfortable. This experience has left me hesitant to return to Target for my son's formula and has made me consider shopping elsewhere in the future. It was disappointing and unnecessary for the manager to monitor a WIC transaction in such a public and uncomfortable manner. I hope for more sensitivity and understanding from store employees in situations where customers need assistance.