Target Customer Service Issues

Hello, my name is Yareli Espino. I am reaching out to ask for Target's support with our upcoming fundraiser for Team Type1 Walk on November 3rd. As a stay-at-home mom of a teenager with type 1 diabetes, I am passionate about raising funds for research to find a cure. I have Snickers bar papers that can be used at the register to ask customers for donations towards type 1 diabetes research. Every contribution will make a difference in the lives of children like my son who battle this every day. Together, we can make type 1, type none. Your support is greatly appreciated. Thank you for considering our cause.

My spouse and I bought a duvet cover in-store for $69.99 and later found a better one online for winter. We went to return it at a closer location instead of the original store. Unfortunately, my husband forgot his wallet at home, and the customer service rep made returning the item for cash difficult. She implied we had to make the purchase at their store to get cash back. I've returned items with debit cards before for cash without any issues. I asked about the return policy, but it wasn't on the receipt. Despite the representative's initial skepticism, we stood our ground and eventually spoke to a manager who apologized and gave us the cash refund. The experience left us feeling uncomfortable and wrongly judged. We were made to look like dishonest individuals, which was truly distressing and unnecessary.

I previously communicated with a representative about two to three months ago regarding an incident at your store. After purchasing nearly $[redacted] worth of merchandise, I briefly left the items unattended and they were stolen when I returned. Despite assurances of being reimbursed, the security personnel I spoke with seemed unhelpful. Notably, the security department claimed there were no cameras in the area, which I find suspicious given the monetary value of the products. This is just one of two issues I've encountered in recent visits, and the lack of communication or resolution is disappointing. My monthly expenditure at your store is significant, and the lack of accountability is disheartening. I was given a confirmation code during a previous conversation, but I have not received any follow-up. I urge you to address this matter promptly before I consider legal action.

Subject: Positive Feedback for Employee at Indianapolis-Nora Store Good evening, I hope this message conveys my positive experience during my visit to your Indianapolis-Nora store. I wanted to share my observation of a remarkable act of kindness by one of your team members that truly represents your company well. While at the self-checkout registers, I witnessed Maleek (apologies if misspelled) go above and beyond to help a young girl who was short on money to pay for her items. His quick and selfless gesture of offering her the necessary amount touched me deeply. Maleek's empathy and understanding of the situation left a lasting impression on me. As an educator working with high school students, I can confidently say that Maleek’s character exemplifies the values we aim to instill in our youth. His kindness and compassion are truly commendable, and I believe he is a tremendous asset to your corporation. I just had to share this positive encounter and express my gratitude to Maleek for brightening my day. Thank you for your time. Best regards, Kerrie S.

Hello, my name is Zury Amaro. I am reaching out to discuss an issue I encountered at Target on 10/16/[redacted]. I purchased Enfamil baby formula for $24.99, which I later found had a strange taste causing my 2-month-old son to vomit. This was unusual as I had been using the same brand without any problems. When I bought a replacement from CVS, it was fine. I attempted to return the formula to Target, but they refused. I have the receipt as proof of purchase. Customer service mentioned it was related to WIC guidelines, but not everyone is on WIC. Could I please receive a credit for this purchase since I cannot use it? Thank you for your attention to this matter.

In the past 4 weeks, I have shopped at your Strongsville, Ohio store multiple times and noticed discrepancies with the sale prices of items during each visit. The first instance was when I bought items and was not charged the correct sale price. When I brought it up at the customer service desk, the issue was quickly resolved without much explanation. The second time, I purchased Halloween candy at a discounted rate and the error was rectified at the register. Similarly, the third time, I bought napkins on sale but was charged the regular price at the self-checkout. The staff member fixed the price promptly after I pointed it out. These recurring incidents have led me to be concerned about the accuracy of the register pricing at this store. I will be out of the country for business until the end of October but upon my return, if I encounter similar issues, I will escalate the matter further. I appreciate your attention to this matter.

I live in a location where finding good quality produce is a challenge. I used to only visit Target occasionally but was pleasantly surprised by the fresh and tasty produce on one visit. I started regularly buying produce there, enjoying sweet and juicy peaches. However, my recent visits have been disappointing. The quality has noticeably declined - from oddly packaged items to soft shallots and oversized onions. The refrigerated section was also sparse. Other shoppers shared my sentiments that the produce quality has deteriorated. It's unfortunate that I will no longer be shopping for produce at Target due to these changes. I hope the new produce buyer can improve the selection or bring back the previous quality to restore Target's reputation and regain lost customers like myself. Unfortunately, I have decided to stop shopping at Target because of this.

I recently set up a baby registry on Target's website and was thrilled to learn about the Registry Welcome Gift. Unfortunately, upon visiting my local Target, I was informed that they were out of stock with no idea of when they would be replenished. This was quite disheartening as my baby girl is due soon and I am unable to drive due to complications. I have heard great things about Target's gifts, and I fear missing out on this offer due to inventory issues. A possible solution would be for Target to send the gift by mail along with a small gift card as compensation for the inconvenience. Thank you for your attention to this matter. - Emily E. (Crestline, OH)

I placed an order on Target.com for the Nordic Ware Skull Cake Pan Bronze, priced at $9.99, with Order No. [redacted][redacted]. My order was cancelled due to the item being out of stock, but I found that other Target stores still have it available. I requested for the item to be shipped to the S. Setauket, NY store for me to pick up, but I was informed I need to collect it myself from the store, which is not near me. I am aware this item is seasonal, however, there was more inventory when I placed my order. Thank you.

I considered several locations for my registry and settled on Target due to its variety of items and the 15% discount. However, I found it wasteful to print the full registry for each purchaser. While creating my bridal shower registry on August 31, [redacted], I easily added items online. Although guests had no issues buying from the registry and I received ample gifts, redeeming the 15% discount was problematic. Despite seeking help from different Target locations and Customer Service, I struggled to access the discount code. When I finally managed to apply the discount on October 21, [redacted], my gift cards weren't used, and my Visa was erroneously charged the full amount. Customer Service was unhelpful, advising me to return all items to utilize the gift cards. This unexpected delay and inconvenience have marred what was meant to be a pleasant experience. I regret choosing Target for my registry and recommend others consider alternative options.

Hello! I just have a quick inquiry. I am a huge fan of Target and am there almost daily, especially enjoying the under $5 section. I am starting a GoFundMe at the preschool where I currently teach to create 15 care packages for the homeless in ATX for Homeless Awareness Month in November. I would love to give back and help those in need. I am reaching out to inquire about the possibility of receiving discounts if I purchase items in bulk from Target for this charitable cause. I understand if this is not feasible, but thought it wouldn't hurt to ask. I look forward to your response. Thank you, Alex

I'm very frustrated with a recent rug purchase. I ordered two rugs (#[redacted][redacted] and #[redacted][redacted]), both with issues. The first arrived dirty twice, despite sending photos and returning it. The second rug from order #[redacted][redacted] was damaged and also had to be returned. I spent a lot of time on the phone for these issues, which was annoying and time-consuming. Unexpectedly, I received a random rug today, even though I returned the others expecting a refund. Checking my account, I found no refunds for either rug, leaving me extremely upset. I hope this can be resolved soon as this has been a terrible online shopping experience, despite the helpful customer service representatives I've dealt with.

I have two issues to address. I am a loyal customer of Target and generally find the service friendly and helpful. On October 25th, while looking for "Ship of Fools" by Tucker Carlson, the book was not on the shelves. An employee brought it from the back with the comment, "we have these in the back and will not be putting any out on the shelves," which I found unnecessary. Later, a male employee dressed as a woman offered help while I was shopping with my granddaughter. When she called him "a nice daddy," his defensive response was uncalled for. These behaviors are not appropriate and do not promote a welcoming shopping environment. Employees should focus on assisting customers and selling products, not making unnecessary comments or assumptions. - S. Moniz

Paw Patrol Trick or Treat. I was disappointed with the Trick or Treat event. When we arrived at 11:35, they had run out of buckets. Additionally, there were only two places to visit for trick-or-treating, despite the event lasting from 10:00 to 1:00. My kids only received two pieces of candy at each station with a Paw Patrol cutout for photos before the event shut down due to a lack of treats. As a frequent shopper, I expected more for my kids. I may consider shopping on Amazon for holidays, birthdays, and everything else due to their great customer service and consistent quality.

During our visit to your Amherst, Ohio store today, my wife and I were disappointed by the lack of basic customer service skills. The experience was marred by rude associates who lacked the willingness to assist us properly. When attempting to check out and pick up our online order at the customer service desk, we were left waiting as associates walked around without acknowledging us. Despite one associate attempting to help us, the overall service was inefficient and unprofessional. When questioning the price of a floor mirror, the associate seemed uninterested in resolving the issue and made no effort to correct the discrepancy. The overall experience was frustrating and unacceptable, leading us to reconsider shopping at your store in the future.

I am writing in regards to an issue with my order from October 13th. Despite receiving confirmation that all items were available, one of them was not ready when I went to pick it up in-store, which caused a 40-minute delay in resolving the situation. After discussing this inconvenience with customer service, I was offered a $5 credit for my next purchase with the code [redacted]7. However, when I tried to use this code, it did not work. Meanwhile, I was informed that a $5 gift card was issued for the delivery delay, but I have not received it yet. I'm concerned about the service quality at Target and the unfulfilled promises. I would like to address why this happened and ensure that I receive the reimbursement that was initially promised.

I had an issue with a package that exceeded size limits and couldn't be delivered by the postal service. Despite informing customer service, there was a misunderstanding, and they insisted on a return, which was not needed since the package was not going to be delivered. I just wanted to report the problem to Target as I usually order these items successfully via UPS. The language barrier I encountered during the conversation was frustrating as the employee struggled to comprehend my message. I believe employees facing challenges with English might be better suited for different roles.

I would like to address the process for online order pickups at your stores. Although convenient for some, I believe that the procedures require adjustments. In my experience, every time I have had to return items, the line has been consistently long, with 5-7 people or even more waiting. This has been the case in multiple locations like Levittown, NY, Farmingdale, NY, and Hicksville, NY. The return counters consistently have only 2 cashiers available, leading to a wait time of 15-25 minutes on average. The separate line for online pickups often gets served before the return customers, causing frustration among those waiting. It is clear that there is a need for improvements in the procedures at all your locations to better serve customers. Having just 2 cashiers for returns, who also handle online pickups, is causing delays and dissatisfaction among patrons like myself. I sincerely hope that changes will be made to provide a more efficient and fair process for all customers. Thank you for considering my feedback and I look forward to improvements in the future. Thank you for your attention to this matter.

I am reaching out regarding the process for online order pickups in your stores. While convenient for some, I believe there are areas that require improvement. I can confidently state that every time I needed to return items, the return line has been consistently long with 5-7 people or more at every store I have visited - in Levittown, NY; Farmingdale, NY; and Hicksville, NY. The return counters typically operate with only 2 cashiers, resulting in a wait time of 15-25 minutes. Moreover, the separate line for online pickups often leads to those customers being served before the return customers, causing frustration among those patiently waiting. This issue has left me extremely frustrated to the extent that I am hesitant to shop at Target. I believe changes are necessary across all locations to retain customers. It is unfair to prioritize online pickups over customers waiting to return or exchange items due to the lack of staff at the return counter. Thank you for the opportunity to provide feedback, and I hope to see these improvements implemented soon. Having a dedicated employee for online pickups without pulling from the limited return staff would greatly enhance the customer experience.

I recently searched for bed sheets online and found them on sale. When I went to my local Target store to purchase them, I was surprised to discover that the sale price was only available for online or pickup orders. Despite the sheets being in stock on the shelves, I was informed by staff that I could only purchase one set at the sale price in person. To buy additional sets at the discounted price, I had to go home and order online for store pickup. This new process required me to make two separate trips to the store, which was frustrating and inconvenient. I have been a loyal Target customer for over 20 years and was disappointed that this change was not communicated to me beforehand. I don't understand why this new policy is necessary and how it benefits customers like me who prefer to shop in-store.