I ordered several items online (order **************) on ****** taking pains to make su...

GetHuman-caseyhic's customer service issue with Target from August 2018

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I ordered several items online (order **************) on ****** taking pains to make sure those items were available at my chosen store (in fact, I had to pass on several others, which were not available) because I needed them the following day. I happily went to the store after receiving a text stating my order was prepared. However, upon receiving my items, I noticed that several were missing. The clerk was very pleasant about the mix-up, so I wasn't too bothered, despite the fact that I had to search the store for comparable items (several of which were more expensive than the ones ordered). On my way out, I asked the customer service girl SPECIFICALLY if I should cancel the remaining items on my order. She replied there wasn't a need to do so, as the order was unfulfilled. I didn't have to do anything and my card would not be charged. ** Today I received an email stating that my missing items were being delivered to my house (without any say*request on my part). Confused, I searched my email for anything from Target. I found several (in my junk email) and was able to cancel * towels I ordered that were not available yesterday. I also found an email stating: **Hi David,*Unfortunately, items from your order are no longer available at your store.*We apologize for the inconvenience. To make up for it, we'd like to offer you free shipping (based on item availability). If you'd prefer to pick them up instead, check availability at a store near you.*You'll need to act quickly. YOUR ITEMS WILL BE CANCELED WITHIN THE NEXT * DAYS IF WE DON'T HEAR FROM YOU.**The email also states one more time that: **IF YOU NO LONGER WANT YOUR ITEMS: NO FURTHER ACTION IS NEEDED. AFTER * DAYS, THEY WILL BE CANCELED, AND YOUR CARD WILL NOT BE CHARGED.**Needless to say, I did not respond, but the items were NOT canceled. Instead, they are being sent to my home. This is in spite of the fact that I never authorized Target to do so. Why would I want items sent next week that I need TODAY (I have a guest coming into town) and when I purchased replacement items at your store yesterday?**I was in chat, redirected, put on hold , then on the phone with one representative and then another (who was also pleasant) for about an hour (in total) and nothing was truly resolved. I was offered a prepaid label to return the items or told I could take them to the store when they arrive (which will be on different dates, so I'd need to make more than one trip), but declined. **Your system is seriously flawed. Several mistakes were made by your corporation. Why your would online system state that items were available when they were not? Also, when I specifically asked if I needed to cancel unavailable items on my order at your store (which could have been done easily) I was told not to worry. Things would be taken care of and I would not be charged. Instead the exact opposite occurred . I did everything a Target customer should do, but am being forced to pay for items I do not need and no longer want. Anything short of a refund for those items is unacceptable to me. If the money is not refunded to my PayPal account in a timely fashion, you will have most certainly lost a once loyal customer to your competitors. **David Casey Hickenbottom****-***-****
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Customer service issue
Reported by GetHuman-caseyhic
Aug 10th, 2018 - 7 mons ago
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GetHuman-caseyhic started working on this issue
Aug 10th, 2018 12:29am
GetHuman-caseyhic shared this issue with others over email
Aug 10th, 2018 12:36am