My phone arrived with with a broken screen in three places, I've talked to several peop...

GetHuman5871177's customer service issue with T-Mobile from March 2021

Help with my T-Mobile issue
First: share to improve GetHuman5871177's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5871177 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman5871177's own words
My phone arrived with with a broken screen in three places, I've talked to several people and waited on line for over * hours, when i finally told things were settled not like i wanted but i was getting a placement, i was given a time and day which was *pm yesterday and someone would call. no one did do yawl want my business or what, because i still like fact that you want another payment that you'll place on my account once you get the broken phone that was sent to me that you'll don't take care of you just place the fact that it arrived on someone else and make me spend more money.i really feel like packing everything up and cancelling. I'm not liking t-mobile and my phone isn't even active

GetHuman5871177 did not yet indicate what T-Mobile should do to make this right.

How GetHuman5871177 fixed the problem

We are waiting for GetHuman5871177 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5871177
Mar 21st, 2021 - a month ago
Not resolved
Seen by 1 customer so far
Similar issue to 2663 others
0 customers following this


GetHuman5871177 started working on this issue
Mar 21st 6:20pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers