My wife and I updated our phones on November **** to the XR phones and we really like o...

GetHuman-rdmk's customer service issue with T-Mobile from October 2019

Help with my T-Mobile issue
First: share to improve GetHuman-rdmk's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rdmk may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman-rdmk's own words
My wife and I updated our phones on November **** to the XR phones and we really like our phones. The manager at the Yelm Highway Lacey Washington store signed us up for the military plan or Essentials plan for $** per month. I reiterated to her that we weren’t military but she insisted that it would be ok and everything would be taken care of. I’ve had to call every month since the upgrade to insist on getting this price. It was brought to our attention that we will be soon bumped off of this plan and will have to pay more. This is not acceptable to me as ones word is ones word and I was told this is the plan I would get. I’ve been a loyal T-Mobile customer for past * years and only for short period of time left for another carrier, but before that I was with T-Mobile for many years. I don’t want to take my service elsewhere. Please reach out to me and keep me a satisfied customer. Please call me at ***-***-**** as soon as possible so we can resolve this issue. *Thanks*Raymond Shoop

GetHuman-rdmk did not yet indicate what T-Mobile should do to make this right.

How GetHuman-rdmk fixed the problem

We are waiting for GetHuman-rdmk to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman-rdmk
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 7959 others
0 customers following this

Timeline

GetHuman-rdmk started working on this issue
Oct 15th, 2019 10:04pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers