T-Mobile Customer Service Issues

I have a Samsung Galaxy Smart Watch Active 2 that I bought from Sprint. I inquired about using it as a standalone phone to eliminate the need for my cell phone constantly, and Sprint confirmed it could function that way. However, after installing the software from the app store, I discovered it can only operate when connected to a cell phone nearby. As a result, it seems like I have a smartwatch that cannot be used independently. Thank you. -Karen B.

Before I consider transitioning to T-Mobile/Sprint, I am seeking reassurance regarding the safety of 5G technology. I am looking for comprehensive research studies demonstrating the long-term effects of 5G on human health, specifically ruling out any harmful effects such as cancer or DNA damage. Providing me with this evidence will show that your company has thoroughly investigated the matter and prioritizes customer well-being. Please email me at [redacted]

I'm Viet Nguyen, and you can reach me at [redacted]. My T-Mobile account number is [redacted]10. I own a tablet with the number [redacted] that has been broken and unused for several months. I'm looking to cancel the T-Mobile service on that tablet. After attempting to contact T-Mobile customer service, my call was transferred to the prepaid department and left on an answering machine for several hours, which disrupted my evening plans. Despite this, I was unable to speak to a human representative. I have been a T-Mobile customer for many years. If this issue is not resolved within 48 hours, I will consider switching to a different carrier that can assist me with this matter.

I am uncertain why my account is suspended earlier than expected. It was supposed to be active until today in the afternoon. I initiated the service in the afternoon, so I am puzzled why it was suspended in the morning. This doesn't seem like a full 30 days as promised. Due to ongoing issues since I became a T-Mobile customer, I am dissatisfied and will no longer continue using their services. During the setup process, the store employee failed to configure the APN and assigned a SIM card with the wrong area code, leading to constant calls from telemarketers. This experience has been frustrating, and one month with T-Mobile is more than enough for me.

I visited Costco to set up 2 new lines but ran into an issue transferring our 2 Alaskan [redacted] numbers to T-Mobile. AT&T confirmed there were no issues on their end and advised me to reach out to T-Mobile. Can you please investigate why the transfer couldn't be completed at Costco? I'm eager to switch to T-Mobile but facing challenges in the process.

I am seeking assistance from a billing representative with the authority to provide me with assistance at T-Mobile headquarters. Unfortunately, my local customer service team was unable to assist me due to their pay grade limitations. Despite consistently paying my bills and settling all my Equipment Installment Plans (EIP) in advance, I have encountered issues that have left me disappointed. I worry about how T-Mobile handles customers who struggle with payments if this is the treatment I receive. I have been loyal to T-Mobile, having switched from AT&T after a negative experience with them. I am hesitant to switch to another provider as I genuinely appreciate T-Mobile's service. My phone number with T-Mobile is [redacted]. Your help in resolving my concerns would be greatly appreciated. Thank you, Marlin.

I am Albert Green. My daughters and I have seven phone lines, and unfortunately, one of my daughters is in the hospital. I have been trying to set up a payment arrangement, but no one is assisting me. If I do not receive help within a few days, I will switch all seven of our lines to a different company. I will inform everyone I know to move their phone lines as well. I plan to share my experience on Facebook and Twitter daily. It is disappointing that no one seems to care. All Legere cares about is money and not about customers like me who are facing difficult situations, such as having a daughter in the hospital.

My name is Albert Green. I currently have seven phone lines with your company, some of which are for my daughters. Unfortunately, one of my daughters is in the hospital, and I am struggling to set up a payment plan with your customer service team. I have been a loyal customer for many years, but it feels like the company only cares about money. I urgently need assistance with arranging a payment plan during this difficult time. If I cannot get this sorted out, I am prepared to move all seven lines to a different provider and share my experience with friends and family to inform them of the situation.

Hello, I have a question regarding my privacy agreement related to my contact information. I am currently using At&t as my service provider, however, I recently encountered an issue involving an employee from T-Mobile. Someone I know, who works there, disclosed my phone number to this individual who then shared my full name. I do not recall consenting to this type of information sharing. I am deeply concerned as I value my privacy and safety. Even though I do not have specific details about the employee, I am seeking clarification on whether this action goes against privacy guidelines. It is troubling that my information was divulged by a different provider, and I am left feeling perplexed. While I may not be well-versed in the telecom industry, I believe that confidentiality should be standard practice when handling clients' data from other companies. I sincerely hope that steps are taken to prevent such breaches and safeguard my privacy from any potential threats.

I require assistance in unlocking my T-Mobile phone, a ZTE Z981 - ZTE Pro Max. Using the lock app on the device has not been successful. The IMEI numbers are: 8[redacted] [redacted] [redacted]/17. I would like to switch to a different carrier but the phone is currently locked. Please verify that it is not reported stolen. The phone has been unused for over a year. Your prompt response is highly appreciated.

I am experiencing difficulty unlocking my T-Mobile phone using the lock app on the device. This ZTE Z981 - ZTE Pro Max phone has been unused for over a year. I am looking to switch carriers but need assistance in unlocking it. The IMEI numbers for the phone are 8[redacted] [redacted] [redacted]/17. I can assure you that this phone is not stolen. Any help in unlocking it would be greatly appreciated.

I am delighted to share my recent experience at your Decatur store regarding two outstanding employees, Marisa and Jalesa. During my visits, both Marisa and Jalesa demonstrated impressive knowledge about your products and provided exceptional assistance in helping me navigate through various iPhone and plan options. As a senior citizen with limited technological expertise, they patiently addressed all my queries and offered valuable suggestions to ensure that I found the right phone and plan that suited my needs. Their friendly and welcoming demeanor, coupled with their excellent people skills, made the entire process smooth and enjoyable. I truly appreciate the top-notch customer service they provided, making my visits to your store truly memorable. Marisa and Jalesa are indeed valuable assets to TMobile and served as fantastic initial points of contact for customers like myself.

I paid my bill through the app as usual and got a "payment failed, please try another form of payment" notification. I then switched to my debit card linked to my checking account, which went through. But now I see that the initial payment that supposedly failed actually went through, resulting in double charges. I would appreciate a refund for the extra amount that was not meant to be debited.

Hello, I previously spoke with a representative but have not received any follow-up. I have been a T-Mobile customer for many years. My issue is with receiving text messages. I am able to send texts and make/receive calls. Oddly, I can successfully send a text to myself but am unable to receive messages from others. I'm reaching out for assistance with this problem. Thank you. - RS

I'm an 18-year-old considering signing up with T-Mobile. I have no credit history and think that a prepaid phone plan might be best. I'm interested in the $50 unlimited plan. Additionally, I need a new phone and was looking at the iPhone XR. I'm unsure if I can get this phone with the plan. I'm hoping to pay for it monthly if I can combine the two. Can I get both the plan and the phone together, or just one of them? I know this might be more expensive, so I'd like to explore available offers before choosing a carrier.

I recently switched to Metro and was directed to contact you for assistance. I purchased an Apple phone today and set it up smoothly. When trying to access the App Store, it requested my Apple ID and password. I set them up with help, but now it's asking to verify my email for the passcode. Unfortunately, I haven't received the email yet to proceed with setting up my apps and email on the new device. Any advice on what steps to take next would be appreciated.

Hello, I purchased a phone and data plan from a T-Mobile store in Quincy, Massachusetts, in July. I have since returned to Germany and would like to use my Moto E5 Play phone here, but it is currently Sim Locked. Could you assist me in unlocking the phone please? I am unable to return to the US to use your services again. The phone number associated with the purchase was [redacted], and the IMEI number is [redacted][redacted]. Your help with this matter is greatly appreciated. Thank you, Wibke.

I had a terrible experience today at the T-Mobile store in Branford. I visited to exchange my family mobile phone for an iPhone 11 with a Magenta service plan for $[redacted]. Despite the process taking longer than expected due to the representative's inexperience, I agreed. However, I was misled about the pricing and ended up being asked to pay almost $[redacted], which I refused. They deactivated my old phone and transferred my number to T-Mobile without my consent. Now, I'm stuck dealing with issues to get my number back and have to pay an additional $54 for service. I am extremely disappointed with how everything was handled at the store, and I will be sharing my negative experience with others. This visit to T-Mobile was a waste of 2.5 hours at the store, 1.5 hours on the phone with Family Mobile, and an extra $54 for no reason.

Hello, my name is Amit Chawathe. My T-Mobile number is ([redacted])-[redacted]. I am currently in India and unfortunately lost my phone with the SIM card inside. I am here until 24th January. Could you please assist me in getting a new SIM card? My roommate can collect it on my behalf if necessary. I am willing to provide any identification needed for this request. Thank you for your prompt attention to this matter.

I am facing a hardship and require assistance in reactivating my phone service. I have previously received an extension. I have been a customer for 3 to 4 years and have consistently made timely payments. Unfortunately, my mother has left, leaving me responsible for the mortgage and other bills for the house we share. I receive my pension check on the 1st of the month and will be able to make a payment by January 1st. Would it be possible for an exception to be made in this case? Thank you in advance for your understanding.