T-Mobile Customer Service Issues

I am not currently a T-Mobile customer, as I am content with my Safelink Wireless service. Recently, I noticed something concerning - receiving text messages from my own number with a link attached. The sender appears as "[redacted]@fixitgenius.com". After researching, I discovered this is associated with T-Mobile, raising security concerns for me. I urgently need assistance in stopping and resolving this issue as it worries me greatly. My priority is tackling this potential security risk and safeguarding my important phone activities. Please assist me promptly. You can contact me via email at [redacted] Thank you. - Victoria C.

I attempted to contact a representative due to the winter weather conditions in my area. I was contemplating switching to T-Mobile. Unfortunately, the representative I chatted with provided inadequate and confusing responses, which made me question her competence. I even saved screenshots of our conversation as proof. Surprisingly, she confessed that her poor service was due to bad signal. It seems ironic that she works for a cell phone provider yet struggles with service.

Good morning. I hope to receive a positive response concerning my recent purchase of a SIM card and mobile device at the Othello Seattle branch, which I want to return without any usage, except for opening the packaging. Initially, the salesperson attempted to assist me but was unable to process the return due to system limitations. After involving the manager who declined the return, I requested his contact information but was only given his email address. Despite sending multiple emails seeking a response, all I received was a brief reply stating that it had been more than 14 days since the purchase. I am left wondering if I have any recourse for a return or refund. Thank you.

I purchased a prepaid T-Mobile refill for my son to cover his phone bill as a Christmas gift. However, I later found out that he has a regular T-Mobile account and the fastpin number won't work for it. I spent an hour on the phone with T-Mobile, getting transferred four times with each agent telling me they could help only to be disconnected. I returned to the store where I bought it, but they couldn't refund or exchange it. After visiting a T-Mobile store, I was directed back to customer support. I've exhausted all options and am extremely frustrated. Can anyone provide me with actual assistance?

I have been using a T-Mobile test drive since 12-29-19. On that day, I received an email stating I had used half of the 30GB data. Shortly after, the service stopped working despite the admin page showing data usage between 11-33 GB, a rapid increase. I am certain this excessive amount of data wasn't used as only two phones were connected, accessing Facebook and YouTube. My regular AT&T service provides me with 6GB monthly, which I never exceed. When I tried to contact T-Mobile about the issue, I faced long hold times and encountered a rude representative at 1-[redacted]. She accused me of lying about the data usage despite the admin page showing 43GB used. I explained that only minimal data was consumed while trying to troubleshoot the connection issue. The representative insisted on her version of events, calling me dishonest. This experience has left me greatly dissatisfied with T-Mobile's customer service.

I am currently using a T-Mobile test drive and on 12-29-19, received an email stating I had used half of the 30 GB data. The following Saturday, it stopped working. Upon checking the admin page, it indicated usage between 11-35 GB, which escalated rapidly. I am positive that two phones using Facebook and/or YouTube could not have consumed that amount of data in just a few days. Unlike this experience, with my AT&T service, I only use 6 GB per month. Despite trying to call when it malfunctioned, the long hold time made me disconnect. When I contacted 1-[redacted], I spoke with an impolite representative who insinuated that I was being untruthful about the excessive data usage and wait time. The admin page now shows 45 GB were used, further indicating a problem. The representative dismissed my concerns and accused me of lying. I am deeply disheartened by T-Mobile's service, and if this is indicative of their customer service, I will not be subscribing to their service. To rectify this distressing situation, I would like at least 15 GB of data restored to my test drive, which was unjustly depleted.

I have been using a T-Mobile test drive and on December 29, [redacted], received an email stating I was halfway through the 30 GB data limit. The following Saturday, it stopped working. The admin page showed varying data usage between 11-35 GB, which I deemed unrealistic as only two phones were connected for regular browsing. Despite using 6 GB monthly on my AT&T plan without exceeding it, the sudden spike in data usage was alarming. When contacting T-Mobile's customer service, I encountered a rude representative who accused me of lying. The representative's refusal to acknowledge the excessive data usage and dismissive attitude left me dissatisfied. To address the issue and the poor customer service, I request at least 15 GB of data to be reinstated on my test drive.

I need your confirmation on the following details to switch to another cell provider, Good2Go.com. My T-Mobile account number is [redacted]90 with a PIN/password of [redacted]. Also, can you explain what MDN means? Hi Thomas, Your port request for mobile number [redacted] is currently in progress. However, your previous service provider has indicated that the information provided is incorrect due to an error stating "Mdn Not Active". Typically, both the 'Account Number' and 'Account PIN/Password' consist of all digits. Please reach out to your previous service provider to validate this information. Once confirmed, log into your Good2Go account, click on the purple 'Review Issue' button, update the information, and we will resend your port request. Alternatively, you can reply with the updated details. For immediate assistance, you can contact Good2Go Mobile Customer Care at [redacted]. Thank you!

I purchased a T-Mobile prepaid refill to help my son with his phone bill as a Christmas gift. Unfortunately, he has a regular T-Mobile account and cannot use the fastpin number. I called T-Mobile customer service, but after being transferred multiple times, I was unable to get a resolution. Speedway, where I bought the refill, couldn't refund or exchange it. I then visited a T-Mobile store, but they directed me back to customer support. I'm feeling very frustrated as I've tried all avenues. I am hopeful that the prepaid department at T-Mobile can issue me a refund so I can pay for my son's regular T-Mobile account instead.

I recently lost my phone and had it turned off. T-Mobile claimed that $[redacted] was owed, but after discussing it with a representative and the billing department, they confirmed that nothing was due. Moreover, they assured me that the previous issues were resolved, and I was to return to my $50 plan from November [redacted]. Despite this, my phone service has yet to be restored, and T-Mobile insists on the $[redacted] payment. The lack of communication within T-Mobile's staff has led to confusion and a prolonged period without phone service. I have been a loyal customer for 8 years and find it frustrating that the situation remains unresolved after 6 months. I have informed T-Mobile that if this issue is not resolved promptly, I will consider ending my service with them.

It's frustrating that T-Mobile doesn't offer email communication, leading to potential misunderstandings. Despite paying in advance for services, issues with Verizon taking additional charges and delayed number porting have escalated. T-Mobile's insistence on contract obligations you weren't aware of is concerning. The lack of assistance with account transitions, such as cancelling the Hum service, is troubling. It's disheartening when companies demand payments without valid reasons. Seeking help from governmental bodies like the State of Colorado has not provided adequate support. As a senior citizen and a veteran, the disrespectful treatment from telecommunications providers like T-Mobile and Verizon is disappointing. The confusion surrounding payment dates and ownership of fees needs clarification. Despite the limitations in contacting T-Mobile, it's important to escalate this matter to higher authorities if necessary to seek resolution and fairness.

Hi, my name is Hannah. Two days ago, I paid my phone bill and the fee to restore my line. However, my phone is still shut off. When I checked my online account, it showed no charges until February 19, [redacted]. I've been trying to reach out to someone, but with my phone turned off, I can't make calls or send texts. Additionally, I would like to know when my contract ends. I was on a two-year plan and I do not wish to continue. Thank you. Sent from my iPhone

Good morning, I hope this email finds you well. I am writing to express my frustration with your customer care team, specifically Manager Arnold badge #[redacted]. I have been trying to obtain the call history from October 27, [redacted], during my time as a T-Mobile customer in 2[redacted] for a legal matter. Despite numerous attempts, I continue to receive no assistance and am being passed around between your team members with no resolution. I have requested the statement of all incoming and outgoing calls from 10/27/[redacted] several times over the past month with no success. I urge you to help me obtain this important information promptly either by providing it directly or directing me to a higher authority who can assist. I believe that your company should be able to retrieve this information from archives. Please assist me in resolving this matter quickly. Best regards, [redacted] Email: [redacted] T-Mobile account #: [redacted] Francisca Casillas

I've had a bad experience with T-Mobile. They misled me, avoided the real issue, and insist on calling their representatives my "team of experts," which they are not. My service was altered without my consent, and they attempted to charge my checking account before I enabled automatic billing. I quickly realized their deceptive practices and canceled my account. I reached out to customer service via email and phone, including corporate headquarters, but received little help. I did speak with Brian, who was nice, but everyone else was unhelpful.

I had started the process of switching from AT&T to T-Mobile but my salesperson left before activating the phone for my mom. We never completed the switch, but I provided my account info inadvertently. Five months later, I noticed charges of $70 per month for two lines I didn't use. I contacted customer service on Jan 24th, and after a fraud check, I was assured a refund of $[redacted]. The representative, VIa with EID # [redacted], confirmed this on Jan 29th. After several calls, I still haven't received the refund. Despite visiting the store and speaking to supervisors, I'm unable to verify my identity with a 6-digit number I never created, causing delays in resolving the issue. Lack of follow-up from representatives and inability to assist have left me frustrated about the next steps to take.

I understand that many customers were disappointed by the lack of available tumblers at the T-Mobile store. It seems like a great offer that many people wanted to take advantage of, including myself. Unfortunately, by the time I was able to visit the store, they had run out of the free tumblers. I was really looking forward to getting one for my work, as I cannot afford to purchase one at the moment. It's disappointing when you miss out on something you were excited about, especially when it's a useful item like a tumbler. Hopefully, in the future, there will be more available so that those who missed out this time can have a chance to get one as well.

I contacted T-Mobile on behalf of Maureen Quinones Connolly regarding an additional charge of $56.88 on her bill due to roaming charges incurred when her son used her phone while traveling. Despite assurances from an International representative, the charge was not waived as promised. After speaking with Giselle at T-Mobile, who reached out to the International rep, it was determined that the charge could not be removed but a payment plan could be set up. This fee is a significant hardship for Maureen and her husband, who are both dealing with health and financial challenges. Their son, Michael, who is 18 and in college, also relies on his father's social security income. I urge T-Mobile to reconsider and honor the commitment to waive this charge, as it was an honest mistake and the first occurrence of such charges on their account. Your attention to this matter is greatly appreciated. Thank you.

I have received a bill from T-Mobile that includes a talk charge of $[redacted] plus taxes for Wi-Fi calls. T-Mobile did not provide internet access or the device used for these calls. Their tracking of Wi-Fi calling resulted in a $3/minute charge, which seems excessive given the existence of free Wi-Fi calling options. This policy could be costly for T-Mobile in the long run. As a loyal subscriber, I kindly request the removal of these charges. I hope to hear from T-Mobile promptly.

I am a T-Mobile prepaid customer. On Feb 26, I attempted to refill my account through a third-party vendor, Callingmart, even though my plan was set to renew on Feb 29. Unfortunately, the Feb 26 refill transaction was declined three times. To ensure I had service, I manually refilled on Feb 29 and restored my account. Upon contacting Callingmart, they confirmed with T-Mobile that the Feb 26 refill was applied on Feb 29. I should have seen an additional payment on my account if both refills were processed on Feb 29, but I only see one payment reflected. Despite this, Callingmart is unwilling to refund the refill, believing it was processed successfully. I am seeking assistance in verifying the status of the Feb 26 and Feb 29 payments.

My recent experience with T-Mobile has left me extremely disappointed. I reside in Manila, Philippines for the majority of the year and traveling to the US always requires a lot of planning on my end. During my February trip, I purchased an iPhone 7+ with insurance from the Florence, KY store. When I went back with a malfunctioning device, I was advised by the salesperson to have it replaced through the insurance rather than upgrading to the 11 Pro. The replacement phone received was not up to par, with a subpar battery life and camera quality. When I reached out to T-Mobile for a trade-in and upgrade, I was only offered $80, far less than the $[redacted] trade-in value mentioned at the store. Despite being a loyal customer with multiple lines, I am considering switching to a competitor if this issue is not resolved as promised. I hope for a quick resolution from T-Mobile to avoid having to take my business elsewhere.