Dear Support:**I've purchased a new phone from this location: **** Tyrone Sq * ***, Sa...

GetHuman2616087's customer service issue with T-Mobile from March 2019

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The issue in GetHuman2616087's own words
Dear Support:**I've purchased a new phone from this location: **** Tyrone Sq * ***, Saint Petersburg FL *****. I was assisted by Sandra.**During the setup process Sandra created a google account and password for me. I began using the phone and it immediately began behaving strangely. I believe my communications were exposed and I've since factory reset the phone. **My question is this: is it a standard operating procedure for employees to create accounts on behalf of customers?**My number is *** *** ****. Thanks for your help.**Greg Zarcone
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T-Mobile

Customer service issue
Reported by GetHuman2616087
Mar 28th, 2019 - a mon ago
I have an issue with T-Mobile too
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Seen by 2 customers so far
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GetHuman2616087 started working on this issue
Mar 28th 1:20pm