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Before contacting them, items GetHuman1973474 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1973474's own words
This is regard previous*T-Mobile Sim Unlock Request*Sim Unlock Reference: ******** *for*IMEI: ***************,**Right this device iphone xsmax model MT*D*LL*A with IMEI: *************** using yore*t-mobile simcard ***-***-****, (it is my overseas colleague PANARES, Bonifacio) he has active plan with you, didn't request for unlock devises before, we sent sms from this phone to have some usage , please proceed unlock request.**Question,* can some one tell me how can this phone become to lock by your company, Is it a legal? I bought this phone for full price not from your store and I believe it should be fully unlock at the beginning, other way I would not by it. ** Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. The account must meet the following criteria:***. Account must be Active.**. IMEI must show usage on the requested line.**. Must have $***.** or more refill since first use date of device on requested line.** Initial Payment does not apply to the refill requirement.**. No more than * unlock requests in the past ** month.**. The $*** in total refills is required for each device that is requesting to be unlocked.**Please submit a new request once the subscriber meets the above criteria.**Thank You,*Customer Service*T-Mobile USA, Inc.
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