Greetings.**I entered one of your t mobile stores located at **** Lexington Avenue to...
GetHuman-rscaturr's customer service issue with T-Mobile from January 2019
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman-rscaturr to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rscaturr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rscaturr may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman-rscaturr's own words
Greetings.**I entered one of your t mobile stores located at **** Lexington Avenue to pay a phone bill on the afternoon of january, *, **** at approximately *:**pm. Three employees were present and working there, chatting with customers and not even acknowledging that myself and others were waiting. customers behind me began to leave. after paitiently waiting for ** minutes i finally asked if i can pay a phone bill because i had to arrive at work and it would not take more than two minutes. **I was treated rudely by an employee who told me curtly that "well, you need to wait!" with her back turned towards me. I was unable to pay my bill, and my service will soon be turned off, causing problems for me. **I would like to know if it is common practice to treat customers as if they are second class citizens and make no effort to help, or at least explain that every effort has been made to deal with said customers. We support your business but can easily go to competitors with ease. I believe that better customer training needs to be provided to new hires at your locations.**Thank you.
GetHuman-rscaturr did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-rscaturr fixed the problem
We are waiting for GetHuman-rscaturr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.