Supercell Customer Service Issues

I am having trouble accessing one of my accounts on Clash of Clans. I have tried various troubleshooting steps like using different devices, clearing cache, restarting my phone, and reinstalling the app, but the account still won't load. Interestingly, my other accounts load without any issues. When I try to access the problematic account, the loading bar fills up, but it doesn't progress further. This account is linked to my Supercell ID. I haven't received any emails about being banned, so I'm not sure what the problem could be. It seems like the account exists in the clan only by name. The username of the account is Tylighter12.

My game account is locked, and I am unsure how to unlock it. When I reached out to the help and support system, the response indicated that the information provided was not sufficient to recover the account. They inquired whether my lost account was linked to Supercell ID or Google Play. To recover a Supercell ID account, I need to search my emails for any references to Supercell ID, then go into the in-game Settings, tap on the “Disconnected” Supercell button, and log in. For a Google Play-connected account, I should access my game, go to Settings, tap “Connect with Google,” and select the correct Google account if there are multiple accounts on my device. This should prompt the option to load my game account.

I recently reached out to HayDay's Help and Support for assistance and was truly shocked by the disrespectful response I received from a representative named Sparky. His harsh demeanor left me in tears and physically upset. Despite being an avid player for over 3 years, I have never encountered such rudeness. I am 66 years old with heart issues and was so disturbed by the interaction that I had to take my nitroglycerin. This experience has left me reconsidering my dedication to the game at level [redacted]. I'm deeply disappointed that such behavior is tolerated by HayDay. As someone who has invested around $[redacted] into the game and recommended it to many, I feel let down. I am seeking a resolution to this matter and hope to hear back soon, taking into account my limited tech skills. Thank you for addressing this issue promptly. Crazy Acres from Pigwood

A few years ago, I didn't have a phone, so I used my brother's account on his email to play. When he no longer wanted to play, I continued using the account, changing my name from BenC4 to "Mark." Eventually, I got my own phone, played on it, and created a Supercell ID when it was launched. Later on, I tried to log into the account my brother gave me, but despite entering all the correct information, I was instantly banned without any notification to my brother. I invested a lot of money into that account and would like it back. If necessary, I will contact Supercell and escalate the issue further. Please consider reinstating my account, as I can verify that I am indeed his brother. Thank you.

Dear Supercell Support, I was banned from Clash of Clans in March [redacted] for violating some rules. I accepted the ban and stopped playing. Recently, my friends got me interested in the game again with the new updates. Starting a new account at town hall 9 is challenging, so I've held off. I've learned from my mistakes and assure you that I won't violate the Terms of Service again. I kindly request to be unbanned from the game. If you decide not to unban me, I will still admire Clash of Clans but respect your decision. Thank you, CRICKET AGNIBHO Email: [redacted]

In Hay Day, there is a frustrating issue where visiting customers can accidentally purchase your valuable rare items by blocking your truck or equipment. When attempting to access your truck, there is no double confirmation, leading to accidental sales of precious items if customers are obstructing your view. Instead of displaying the truck order board, clicking on the truck can result in unwanted sales to these customers. This has caused significant losses in my game, including around 50 saws, TNT, and other valuable items. Despite reaching out to HayDay support for assistance, they have been unhelpful in resolving the problem or returning the stolen items.

I have encountered numerous cheaters in the Clash of Clans game. Despite sending various types of evidence to support my claims for months, they continuously deny any wrongdoing. I recommended they check out the Galadon Gaming website, where players often expose cheaters and malicious behavior. Additionally, my warbase was attacked three times within 10 hours, even though I had changed it. When I reported this to tech support, they refused to acknowledge it and accused me of causing trouble, resulting in the banning of my mini account, RightHandOfGod. I've been playing both accounts since the game's inception and simply want fair gameplay without cheaters ruining the experience. I kindly request the immediate reinstatement of my account. Thank you.

I have left two messages already. Please read and reinstate my account immediately. I am not a cheater. I simply report all the cheaters I find. It seems like the tech support team got tired of me pointing out the cheating going on, labeled me a disturbance, and banned my mini account, RIGHTHANDOFGOD. If you want to see lots of cheaters on Clash of Clans, you can visit the GALADON GAMING website where players post pictures of bots and malicious coding from cheaters worldwide. I should not be seen as a bad guy; I was only trying to help tech support. However, it seems like the CEO treats them poorly, keeping them in the dark. Despite their belief that the servers are safeguarded, they are actually full of cheaters, as you can see on the mentioned website. I am not the villain here. Perhaps there is a rogue tech support coding hacker within your company messing with players who leave negative reviews on the Google Play Store. A 10.82 billion-dollar company can resort to such tactics and more, leaving us powerless. Just locate the problematic individual and reinstate my mini account. Thank you.

I am disappointed with the recent changes to the game. The removal of global chat has made it extremely difficult to recruit clan members. There used to be an option to invite players, but now there is no way to communicate with them. Many players share my frustration, as I have checked with other clans who also miss the global chat feature. It seems unnecessary to have removed it. Arguments and disagreements were expected in a game setting, and it added to the experience of connecting with people worldwide. Please consider bringing back the global chat in the next update to improve the game for long-time players like me who have invested years in playing. Your attention to this matter would be greatly appreciated.

I do not use any third-party apps, and I have encountered numerous cheaters in the game, providing clear picture evidence to your customer support. Despite reporting these issues, they deny any possibility of such problems occurring. The repeated raids on a warbase I no longer use raise concerns, suggesting a flaw in your security system. It is frustrating that Supercell's tech support seems unresponsive and dismissive, adopting a "lie and deny" approach. I insist on the removal of the ban on my account, RIGHTHANDOFGOD, as unfair actions have affected my gaming experience and ranking. I have noticed inconsistencies in the handling of cheaters, and I urge for a more transparent and accountable resolution process in handling such matters. Restoring my account access is essential in maintaining a fair and enjoyable gameplay environment.

My account with the ID 8JQ8899PU got banned due to a phisher hacking my Apple ID while I was close to reaching Legends in the game. I was at [redacted], a one-cannon, aiming to be the first cannon legend. The phisher threatened to ban and recover my account since he had my details from the Apple ID theft. Despite reaching out to support, they claimed the ban was due to account phishing, which is inaccurate. I've heard of cases where accounts were unbanned with fake screenshots after phishing, so bans can potentially be reversed. I urge for fair treatment and a proper review of my situation.

Supercell support team, I need assistance with my account which has been wrongfully permanently banned. My account name "nez" was a member of the FullSend clan. I can provide all details about my account. Recently, I was reported for using inappropriate language, but I was simply explaining a joke made by someone else. The phrases in question were meant to explain wordplay, not to offend. One involved a play on words with the names "Tony Hawk" and "Mike Hawk," and the other mentioned a Latin root word from my vocabulary book. These were innocent comments without any harmful intent. I feel unfairly banned from Clash Royale, a game I deeply enjoy and have invested time and money in. I have evidence and screenshots to support my innocence. I hope for your understanding and assistance in resolving this issue promptly.

I have encountered unauthorized charges on my bank and credit cards from supercell. Despite contacting my account holders and taking steps to resolve the issue, new charges appeared on my bank credit card and debit card six weeks later. Thankfully, my bank detected the unauthorized charges and halted any further transactions. I am currently waiting for this matter to be resolved, unable to use my credit card in the meantime. I will also need to reach out to companies with automatic payments. I urge supercell to enhance their online payment security and delete all my account information. I fear my experience will add to the list of online complaints. Thank you for your attention. - Sandra

Hello, I am reaching out for assistance regarding my Clash of Clans account. A friend of mine has been using my account connected to Supercell ID inappropriately. I kindly request help in removing my account from his mobile device. Here are the details of my account: User Name: Mr. Dangerous ID: #QCQL8V9Q Gmail ID: [redacted] I followed your advice to seek help through Help and Support, but unfortunately, I have not received any assistance. OTTO has responded but only with predefined solutions, not addressing my specific issue. I am sharing my details here in hopes of resolving the matter directly through email. OTTO has not been able to address my problem, and there seems to be a lack of availability of other representatives to assist. I appreciate your prompt attention to this matter and look forward to a resolution soon. Thank you.

Hello, thank you for taking the time to read my question. I have been a long-time fan of your games and recently started playing Brawl Stars; I'm already hooked! However, I have grown tired of Clash of Clans because I lost my first account due to it being on an old device I can no longer access, which is nobody's fault. I was wondering if it's possible to transfer gems from my Clash of Clans to my Brawl Stars account. I understand gems have different values in each game, but even if you reduce the amount, I would be extremely grateful. My Supercell ID is connected to a different email: [redacted]. Thank you for your time, Matthew B.

I recently encountered a glitch in the legend league battle logs and reached out to in-game support for help. Despite initially receiving assistance and finding discrepancies in the new day start time calculations, the customer service supervisor, Rigas, was unhelpful and rude. I was banned from in-game help for bringing up the issue and was met with dismissive responses. I am a long-time player and just wanted to report the glitch without expecting anything in return. I can provide screenshots to prove that my battle day starts at midnight EST, not at 1 am or 3 am as suggested. The differing information provided by support staff might explain why my defenses didn't align correctly in the logs. The way I was treated by Supervisor Rigas was unacceptable, and I believe his behavior should be addressed by SuperCell as it reflects poorly on their customer service.

I am writing to address the distressing situation I am facing with my Clash of Clans accounts. After investing over 6 years into the game and spending approximately $6,[redacted] on my two accounts, one of which is a fully maxed Town Hall 12, I recently had both accounts banned. The ban occurred after my friend accessed one of my accounts, leading to both of our IDs being blocked. Despite my genuine love for the game and my long-standing dedication, I found myself permanently banned, while my friend received a second chance and had his accounts reinstated. This discrepancy seems unjust, especially considering my clean track record and leadership position in a level 15 clan that I dedicated years to building. I reached out to Supercell for assistance, hoping for an opportunity to rectify the situation and regain access to my accounts. I understand there were mistakes made in account sharing, but I am willing to learn from this experience and ensure it does not happen again. Losing something I have invested significant time and money into is devastating, and I am sincerely hoping for a second chance to continue playing and contributing to the game.

Hello Supercell, I recently lost access to my account which was linked to Supercell ID using my email ([redacted]). Unfortunately, I lost access to this Google account and am unable to recover it as I did not set up any recovery options previously. I also linked the account to Google Play Games using ([redacted]). When attempting to recover my village through Google Play Games, I am prompted to use Supercell ID. My village was at Town Hall 9 and was non-rushed. Name: Mudit Town Hall Level: 9 Clan: I was recently kicked out Player Tag: #99VGCC9JY Previously known as Jatin Dhyani, I changed my name to Mudit. Please disconnect Supercell ID from my account so I can regain access through Google Play Games. Starting over is not an option for me. I am unable to contact you in-game due to automated responses. I appreciate a prompt response. Thank you.

I have been attempting to recover my account in Clash of Clans through the in-game help and support feature for over a week now. Despite numerous attempts, the bot keeps stating that my account cannot be found. I have also reached out via email, but their responses indicate that I am not providing the correct details. To test the system, I tried using a friend's account, which also was not found by the bot. The support team continuously advises me to contact them in-game, but this is proving impossible when the in-game support feature is not functioning correctly.

Good evening, I hope you had a successful Thanksgiving! I am currently experiencing an issue with my Clash of Clans account. I have been banned on my iPad but can still play on my iPhone without any issues. The reason for the ban was suspicion of phishing. I have been an active player for about 4 months. I am reaching out for assistance to resolve this matter, believing it is linked to my iCloud account. I have receipts and a playing history to prove my innocence. Please see below for my information. Thank you in advance, and I look forward to hearing from you soon! iCloud: [redacted] CoC username: ZeBo FTz Clan Name: Tulum (Leader) TH: 9