Supercell Customer Service Issues

I encountered a booster issue when activating 2 boosters simultaneously. The problem arose while fishing - my fishing line behaved erratically, connecting to the Star instead of functioning normally, disrupting my ability to fish effectively for the duration of the boosters. One booster was intended to shorten the time between fishing attempts, while the other was meant to catch heavier fish. This issue impacted my progress in the derby tasks requiring fishing. I reported the problem, but the conversations were closed without resolution. I seek clarification on the status of my issue and hope for assistance from a responsive customer service representative.

I encountered an issue with my boosters recently. I activated two boosters simultaneously for fishing purposes. The problem arose when my fishing line started behaving incorrectly. One booster was meant for shorter fishing time spans, while the other was for catching heavier fish. However, my fishing line kept getting randomly connected to a Star, making it challenging to fish properly. I participate in a derby where fishing is a requirement, and this issue has been quite problematic. Despite having both boosters activated, I couldn't benefit from either, resulting in a loss of fishing time. I reached out for assistance and was informed that someone would follow up with me, but the conversation was closed before resolution. I'm hoping for a real person to assist me with this matter and possibly have my boosters restored.

I recently requested Supercell to remove my ID from all devices as I used to play a loaded game on a friend's phone. However, Supercell locked my ID without my consent. I only wanted to use the ID on one phone, but now my account is inaccessible. This account is crucial to me as it leads a level 9 clan. The account details are as follows: Name: Wind Ranger76 Gems: Approximately 10,[redacted] Name tag: #20892GGY8 XP Level: [redacted] Town Hall Level: 11 Queen Level: 40 King Level: Upgrading to 39 Clan Name: {VIP} STAR Clan Tag: #yr092vrl

I recently experienced an issue with my account in the game, where my brother unknowingly accessed and played under my profile, resulting in a ban for allegedly selling the account, which is not accurate. Despite reaching out to support for assistance with an access code due to a lack of internet balance, my ban was still enforced. I have been in contact with Supercell support for two days to resolve this situation. I acknowledge my error and promise not to share my account again. I kindly request to have my account unbanned and to change my village name back to "Vikash." I am upset by this situation and assure you of my innocence. I am struggling to cope with the stress and lack of sleep over the past couple of days because of this issue. I have provided details about my village and alliance, along with my player tag, to assist with resolving this matter promptly. Your help in lifting the ban would be greatly appreciated. Thank you for your attention. - Vikash

I have been playing Clash of Clans on my phone for a while, and recently re-downloaded it on my tablet from the Google Play Store. However, when I try to open the game, I only get a black loading screen. I have tried various solutions like force-stopping the application, clearing the cache, rebooting the tablet, and even reinstalling the game, but nothing seems to work. I have the latest versions of both the game and my tablet, and have also attempted different network settings with no success. Interestingly, when I turn off the internet while loading the game, I can see the Supercell logo and hear the loading sound, but as soon as I reconnect, it goes back to a black screen. My device is a Samsung Galaxy Note Tab 10.1.

I am facing an issue with my Jane Alam ID, which seems to be linked to my other ID, IDK. While seeking assistance with my Dip Shaha ID, I experienced delays in responses. Realizing that using my primary ID might expedite the process, I provided my Jane Alam ID details to my editor, th 12 #$ilent Mahadi. Shortly after, my #$ilent Mahadi ID was unexpectedly banned for allegedly attempting to steal an account. This has caused me distress. I seek clarification as to why my secondary ID was banned when all the IDs belonged to me. I urge for the reactivation of my #$ilent Mahadi ID, which I have diligently built over four years. I hope for a fair resolution to this matter. I trust that you will understand my concerns and assist me accordingly.

Good morning. Today, as I was donating troops for an upcoming war in the game, I was surprised to find out that my account, as well as my 8-year-old son's account, had been banned. I am confused as to why this happened, as the reason provided stated that I had used unauthorized software or hacks, which is untrue. My son and I have always played the game fairly and abided by its rules. I have never used any cheats or hacks to gain an unfair advantage. I am willing to answer any questions you may have. I sincerely hope that my account, which I have invested 2 years into, will not be unjustly discarded. Please feel free to contact me via phone or email if you need further information. Thank you.

Dear Supercell Community, I'm reaching out regarding a recent ban I received in Clash of Clans due to disruptive behavior. I acknowledge my actions in global chats were inappropriate and I regret my behavior. I am a 12-year-old who enjoys having fun but now understand the consequences of my actions. I started playing Clash of Clans back in [redacted] on a previous account that I no longer have access to due to a broken device. A few months ago, I created a new account and have invested time and money into it, reaching a nearly maxed TH7 level. I'm sincerely sorry for my behavior and promise to abide by the rules moving forward. Receiving my account back would mean a lot to me as playing this game brings me joy, especially during challenging times within my family. My account username is WavyyRican230. I hope to hear from you soon.

Hello, Yesterday, some of my accounts were banned for allegedly using third-party software, even though I have never used any hacks or mods. I have been unable to receive help through the contact form or the HelpShift system, as it seems to be automated and not providing assistance. I am concerned because my main account, Odin, has received significant investment with over $[redacted] USD spent, countless hours of gameplay, and meaningful friendships made. I have primarily used Bluestacks for BuilderBase challenges but have not used any other third-party software. I kindly request a review of my case and appreciate any help in addressing this issue. My main account details are as follows: #JG920JVQ Odin TH12 Exp [redacted] #8VUPV0JJC Baldr TH11 Exp [redacted] #200P2JPGL Jotunn TH11 Exp [redacted] #9L2P9PPQ0 Loki TH11 Exp [redacted] I have also purchased Gold Passes to support my gameplay as I have been unemployed for seven years, relying on Supercell for entertainment during this time. Please review my account activity, especially on Odin, to see the genuine nature of my gameplay. I hope we can resolve this misunderstanding promptly. Thank you for your assistance. You can reach me at [redacted] Thank you.

I am having trouble accessing my village on Clash of Clans. Since the October 16 update, the game won't open on BlueStacks on my PC. I have uninstalled and reinstalled both the game and BlueStacks but still can't retrieve my village using my Gmail account. After managing to open my Gmail account at [redacted], when I try to retrieve my village using Supercell ID, it says it's sending a code to Gmail, but I don't receive it. The village name I'm trying to retrieve is "weaargrandpa231," and our clan is "weag." The last time I needed to retrieve my village, the 6-digit code was sent to my other email, [redacted] I need the code to access my town hall 11 village instead of starting from scratch. Thank you.

This morning when I tried to log in, I was surprised to find out that I had been banned for a certain number of days. I'm not entirely sure what led to this. I am one of the top donators and most active members in our clan. I always offer help to my clan mates, giving advice and offering to teach them new attack strategies. Some members consistently miss their war attacks, and I suggested that there should be consequences for this behavior. I even informed the leader that these individuals might be taking advantage of her leniency. During the last war search, which I participated in, I made sure to fill all the clan castles and then logged off for the night. It is important to me not to disappoint my team due to someone misusing the report button. I kindly request Supercell to review and lift the ban. Thank you for taking the time to address my concern. Let's keep clashing on together.

I've been playing for literally 4 months now and I can't find a new character. I open boxes, buy them with gems, but nothing. No character shows up for me. In case you need it, my nickname in BRAWL STARS is gxleon2.0. Yes, I am a girl, and I love this game, but I can't find any more characters. I've even gotten to the point of uninstalling the game because there's nothing new, and it's becoming harder as the characters reach very high levels. I don't have any legendary characters, while all my friends have at least one. I have [redacted] trophies, but I think it's time to do something. A person can't wait to reach a certain number of trophies to get a legendary. At least Frank. With that character, I can only play on my friends' phones. The same goes for Piper and Mortis. Best regards, a girl who loves BRAWL STARS.

Hello, my account with the email [redacted] got accidentally deleted a year ago. It contained important information related to my Gmail, Facebook, and my progress in popular games like Clash of Clans. I used to play Clash of Clans before, and after my Google and Facebook accounts were deleted, I lost access to my old village or account with the tag #RY8JUUYQ. I had spent money on in-game purchases and had progress up to town hall level 10 and rank [redacted]. I'm asking for help to regain access to my account as I have tried all the in-game support options multiple times without success. I have detailed information about my account, including the friends I used to play with and the purchases I made. Any assistance will be greatly appreciated. My new email is [redacted] and the new Clash of Clans tag is #YVRCJGPJ2 for town hall level 1. Thank you for your help.

I've been an avid player of Clash of Clans since its release without any issues. Recently, when switching to a new phone, one of my accounts went missing causing me to fear it was lost. After reaching out via email for help, I was directed to a computer-generated response that led to my account being banned without cause. Despite figuring out how to regain access to my account and successfully logging in, I was met with a ban message. I've invested a significant amount of money into this game, appreciating its gameplay, and now having my almost fully upgraded Town Hall 12 account taken away feels unjust. I'm requesting for my account to be unbanned as there's no valid reason for the restriction. As the creators of the game, Supercell has the ability to reverse the ban and restore my valuable account, despite any initial claims of impossibility.

I am a big fan of Brawl Stars, and recently I unlocked Sandy from a brawl box, which has me excited. With Halloween approaching and new skins being released, I was thinking it would be cool if Sandy could have a mummy-themed appearance with white bandages. This could be a popular choice among players. Additionally, it would be great if Mortis could have a vampire makeover with a dramatic collar and a spear instead of a shovel. I know this suggestion might not be seen, but I appreciate the effort the team puts into the game. On another note, I would love to acquire Crow in the game; he is amazing! Maybe giving him a bat-inspired appearance would be fitting for his character.

My email account, [redacted], has been banned due to a phishing attack which I did not initiate. I have been unable to access my account for the past two months. Please resolve this issue promptly. I have made in-game purchases that I am now unable to use. If this matter is not addressed quickly, my legal team will be involved as I consider this to be fraud and a denial of service. I urge you to investigate this situation as soon as possible.

After the recent update with Supercell ID, I seem to have lost access to my Clash of Clans account, which is linked to my Gmail. My in-game name is Ghost, and my account ID is #2QU2V9QLJ. Previously, my COC account was connected to another Gmail account through Supercell ID, and now I can't log in. This is especially disheartening as I had a fully upgraded Town Hall 11 account that I lost a year ago. If anyone needs more information, I am willing to provide it truthfully. Please assist me in resolving this issue.

Yesterday morning, my account was unexpectedly locked, and I am uncertain about why this occurred. To provide additional details, my username is Bowledhim2010, and I manage a club named Knight Raid. My player tag is #9VYY2RLVU. I have not made any purchases. For further assistance, I will share my Supercell ID below for communication. I created this account in August this year and currently possess 20 out of 30 brawlers. I trust this information is sufficient for you to assist me in resolving this issue. I am the original owner of this account and attend high school in Australia.

My main account became inaccessible when I switched from an Android device to an iPhone. In order to continue playing with my clan, I created a new account named "GhostZ," which I've had for about six months. Just today, after being asked by Supercell to verify my last purchase, my account got permanently banned. I'm confused about what went wrong and why this happened without any prior warning. Is this the usual practice by Supercell?

Yesterday morning, my account was locked, and I am unsure why. My username is Bowledhim****, I manage a club called Knight Raid, and my player tag is **VYY*RLVU. I have not made any purchases. I will provide my Supercell ID below for contact. I joined in August this year and have ***** brawlers. I hope this information is enough for a verification code. I am the original account owner and attend high school in Australia. Please send the verification code to my email to regain access. Thank you.