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Supercell Customer FAQ

Top Answers & How-to Guides

How do I Contact Supercell Customer Service?

The question we are asked most often is about how to talk to Supercell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover my Supercell account?

Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell ID,...

What do I do if my Clash of Clans (Supercell) account was hacked?

Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need to...
Ask any question you have about Supercell customer service, get an answer now.

Recent Supercell Customer Questions

My email doesn't receive verification code

If your email is not receiving the verification code, check your spam or junk folder as it may have been filtered there. Ensure that you are checking the correct email address you used during registration. Additionally, sometimes there can be a delay in receiving the email. If the issue persists, you may want to consider the possibility of using an alternative email address.
Asked Oct 22, 2024 12:09 AM

I am not recieving my verification code in my gmail. Not even in spam.

If you're not receiving your verification code in Gmail, make sure you have entered the correct email address. Check your email settings and filters to ensure they are not blocking messages. Sometimes, it may take a little while for emails to arrive. You can also try requesting the verification code again. If the issue persists, there could be a temporary problem with your email provider.
Asked Oct 19, 2024 7:00 PM

Sign in doesn't send verification email

If you're not receiving the verification email after signing in, check your spam or junk email folder. Sometimes, emails can be filtered there. Ensure that you have entered the correct email address associated with your account. If the issue persists, there may be a temporary issue with the email service. Please refer to the link for the most up-to-date contact information on this page if you need further assistance.
Asked Sep 6, 2024 2:35 AM

How can i contact Customer service in brawl stars?

To contact customer service in Brawl Stars, follow these steps: 1. From the main screen in the game, tap on the gear icon located at the top right corner to open the settings. 2. Scroll down and tap on the "Help and Support" button. 3. You'll be directed to a webpage with several FAQ's. At the top right corner, there's a message icon. Click this to open a new chat window. 4. From here, you can type in your question or issue and await a response. Please remember to provide as much detail as possible, including your player tag, to facilitate the process for the support team.
Asked May 7, 2024 10:18 PM

My brawl stars account has been hacked and he changed the email and the account protection numbers so i can't do anything ,but my only proof is payments i made in game before getting hacked!

I'm sorry to hear that you're experiencing this issue. While I can't assist directly with account recovery, Supercell does have procedures in place to handle this. You should submit a report directly to them, including the details of your situation and any related proof, such as receipts of your in-game purchases. Indeed, these payment receipts can be very helpful in proving ownership of the account. Please remember not to share these sensitive details publicly, only with Supercell's official support. Remember, you can access the most up-to-date contact information for Supercell's support right here on this page you're viewing.
Asked May 7, 2024 10:03 PM

Help me with my Supercell customer service issue

Refunds

How Do I Request a Refund from Supercell?

Requesting a refund from Supercell is a simple process. However, you can't get a refund for in-game purchases. Supercell allows you...

How do I get a refund from Supercell?

Getting a refund from Supercell can be burdensome and tricky, but it doesn't have to be. Follow these steps to make sure you get your...

Account Recovery

How do I recover my Supercell account?

Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell ID,...

What do I do if my Clash of Clans (Supercell) account was hacked?

Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need to...

Ban Appeal

How do I appeal a ban in Clash of Clans?

If you find yourself banned from Clash of Clans, you can appeal. Make sure to follow these steps to ensure you get your account back....

Technical Support

Why is my Clash of Clans not loading?

If you notice issues with your Clash of Clans not loading, here are some quick tips to follow to help get your game working again.

How do I report bugs or in-game problems to Supercell?

Bugs and in-game problems can come up in Supercell. Here's how you report those Clash of Clans problems to the company.

Multiple Devices

Can I play Supercell games on multiple devices with the same account?

Yes, you can play Supercell games on multiple devices using the same account. Supercell has designed their games to be cross-platform...
We look to the Supercell issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Supercell issues reported to GetHuman
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