Hello, I am emailing because I had the incurrent amount of gems purchased from my accou...

GetHuman2888880's Refund a Charge issue with Supercell from May 2019

Help with my Supercell issue
Before contacting them, items GetHuman2888880 may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman2888880's own words
Hello, I am emailing because I had the incurrent amount of gems purchased from my account. After the global tournament I went to purchase $* worth of gems to get the *** gems needed for the rewards. After selecting the *** gems my iPad froze (as it usually does since it’s over * years old). It unfroze to ask me for my password, then froze again after I entered it. About a minute later it said purchase complete and charged me $** and gave me *,*** gems, which I did not intend on purchasing. I would like to have the $** refunded to my credit card and the **** gems removed from my account. All **** gems will remain in my account un-spent until I hear a response. Thank you very much for your support. I’m not exactly sure what information you need from me but my account name is “Mini Shook” and ID is *PPYLJYU*U. As you will see I have a legitimate track record of purchasing gems as well as on my main account which I believed is linked through the supercell ID as well if I’m not mistaken. Thanks again for your help
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Supercell

Refund a Charge issue
Reported by GetHuman2888880
May 8th, 2019 - 2 mons ago
I have an issue with Supercell too
Not resolved
Seen by 3 customers so far
Similar issue to 7853 others
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Timeline
GetHuman2888880 started working on this issue
May 8th 8:30pm
GetHuman2888880 shared this issue with followers on Twitter
May 8th 8:32pm